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DIRECTV HD DVR is Slowwwwwwwwww


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#51 OFFLINE   hdtvfan0001

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Posted 05 October 2009 - 09:28 AM

I have the HR21-700 and it worked fine until after the updates provided since 2/2008. :(

Since those updates, it is slower, doesn't respond to the remote well at all, and has that pesky skip-to-end-way-too-much bug! Hey, but it does have DLB kind of. :) That isn't really important to me though.

For me, either service provides the channels I watch in HD, so switching between them isn't a big deal. The cost for service is similar, the channel lineup is close enough to equal for me, and I'm not a sports nut.

Other than the hardware, either service is more than good enough. When/if D* comes out with a much better HDDVR, I may consider switching back.

OK. Best wishes.
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#52 OFFLINE   davring

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Posted 05 October 2009 - 09:30 AM

[quote name='lparsons21']
But I've cured my HR21 problem today. I finally said to heck with this and cancelled DirecTV.

Don't close the door too tightly behind you as you may find the features and usability of the competitions DVR's are less than you are expecting.

#53 OFFLINE   MycroftHolmes

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Posted 05 October 2009 - 09:30 AM

I also have to agree with the OP. When version 312 came out I remember thinking how much faster it was than the previous version. When 34C came out I immediately noticed the slowness. I’ve had 34C for a few weeks now and the slowness is still there. It’s not nearly as bad as the version before 312, but for me it’s noticeably slower than 312.

Maybe this warrants its own poll?

ETA: My unit is an HR21-700

#54 OFFLINE   lparsons21

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Posted 05 October 2009 - 09:42 AM

[quote name='davring'][quote name='lparsons21']
But I've cured my HR21 problem today. I finally said to heck with this and cancelled DirecTV.

Don't close the door too tightly behind you as you may find the features and usability of the competitions DVR's are less than you are expecting.[/QUOTE]

I'm very familiar with both systems as I've had both. I like some of both of them and dislike some of them too. But overall, I like it to do what I tell it to do when I tell it. The remote response is a big issue, and as of right now, the HR21 (and maybe others) don't do it well.

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#55 OFFLINE   Mike Greer

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Posted 05 October 2009 - 09:44 AM

[quote name='davring'][quote name='lparsons21']
But I've cured my HR21 problem today. I finally said to heck with this and cancelled DirecTV.

Don't close the door too tightly behind you as you may find the features and usability of the competitions DVR's are less than you are expecting.[/QUOTE]

Just curious - what features and usability problems have you had with Dish Network HD DVRs... Real question - I don't remember gaining anything other than Sunday Ticket when I switched.

The reality is that even with the way I feel the HRs are - I would be happy if they could make them run even close to the speed of the Dish Network HD DVRs and get rid of that freakin' jump to the end problem.

#56 OFFLINE   lparsons21

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Posted 05 October 2009 - 10:00 AM

[quote name='Mike Greer'][quote name='davring']

Just curious - what features and usability problems have you had with Dish Network HD DVRs... Real question - I don't remember gaining anything other than Sunday Ticket when I switched.
[/QUOTE]

For me, the recording management is a bit more awkward on the Dish HDDVRs. I really like the way that D* does it.

One button record, easier deletions and so forth. I think the reasoning with Dish in this area is that when you hit the record button, you might want to record it once, series link (or whatever), but maybe all you want is to auto-tune to a program when it comes on. D* doesn't do auto-tune, and I don't use that as I seldom watch live programming.

Overall, it is really just a difference in the way that they approach the UI and neither is perfect. Both do a very good job other than the slowness in the D* HRs.

Lloyd
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#57 OFFLINE   wismile

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Posted 05 October 2009 - 10:22 AM

Polls aside I am one person that runs 5 HD DVRs

The two HR20 units are very responsive and never keep me waiting.

Of the two HR22 units one is slow but usually responsive...the other is unresponsive to channel inputs more than 70% of the time! I find that extremely frustrating and an issue that should be resolved.

The TIVO HR10-250 may be dated technology...but it's ALWAYS responsive.

The fact that so many people are arguing about polls means nothing to those of us that can't simply change a channel on our TV without making several attempts. :(
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#58 OFFLINE   hdtvfan0001

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Posted 05 October 2009 - 10:24 AM

The fact that so many people are arguing about polls means nothing to those of us that can't simply change a channel on our TV without making several attempts. :(

That is indeed what counts in the end!
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#59 OFFLINE   Jon J

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Posted 05 October 2009 - 10:47 AM

The TIVO HR10-250 may be dated technology...but it's ALWAYS responsive.

The fact that so many people are arguing about polls means nothing to those of us that can't simply change a channel on our TV without making several attempts. :(

These two points should be repeated over and over and over and over... ;)
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#60 OFFLINE   NFLnut

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Posted 05 October 2009 - 10:58 AM

These two points should be repeated over and over and over and over... ;)



yep.

The simple fact is that TiVo always made certain that the basic functions work consistently and perfectly. And they do THAT before they start work on bells and whistles! Having Mediashare/whatever-whiz-bang feature that will be used occasionally means very little when PAUSE,FF, REW, change channels, always-used-basic-functions almost NEVER works properly or quickly!

And I have an HR20, and it's ALWAYS been SLLLLLLOOOOOOOOWWWWWW.
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#61 OFFLINE   hdtvfan0001

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Posted 05 October 2009 - 11:06 AM

These two points should be repeated over and over and over and over... ;)

Not to worry....they have been. :D
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#62 OFFLINE   Steve Rhodes

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Posted 05 October 2009 - 11:34 AM

I think it is time for us to face the music - the speed of the HR21/22/23 is what it is and until something new comes out we're stuck.


Not really. We got rid of the HR22 that D* brought us, when we got a third HRxx. We bought us an HR20 instead, just like our other 2 HR20s. We hated the HR22, since it was so slow. We are again very happy.

Many places from Weaknees to Ebay will sell you an HR20. Time is short. Don't waste it on an HR21/22/23.

That's my 2 cents based on our experience.

#63 OFFLINE   Steve Rhodes

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Posted 05 October 2009 - 11:36 AM

yep.

The simple fact is that TiVo always made certain that the basic functions work consistently and perfectly. And they do THAT before they start work on bells and whistles! Having Mediashare/whatever-whiz-bang feature that will be used occasionally means very little when PAUSE,FF, REW, change channels, always-used-basic-functions almost NEVER works properly or quickly!

And I have an HR20, and it's ALWAYS been SLLLLLLOOOOOOOOWWWWWW.


We have 3 HR20s, all with big internal drives. All are very fast. I think some external drives might slow it down, but that is just a guess.

#64 OFFLINE   Jlg

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Posted 05 October 2009 - 06:22 PM

After calling several times to complain, DTV sent me a replacment receiver at no charge. It's an HR20-100, and it brandly new, clean, and yet slower than the one I was complaining about. I give up.

#65 OFFLINE   sko58

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Posted 05 October 2009 - 08:53 PM

Count me in as someone who's had nothing but problems with 2 of my HR23-700's.

I called to complain so many times about them that D* finally offered to send a tech guy out to see what might be wrong.

The guy walked in my door, asked me which receivers I had - and when I said HR23-700's - he asked me if they had the latest software update...I said yes...and he turned around and said "he might as well leave."

We both laughed for a second and I said "they're that bad, huh?" He said he has yet to see one of the 23-700's that WASN'T slow!

He told me there are so many people p!ssed off about it that they're spending 30-40% of their time just responding to people who've been complaining about poor response from their receivers.

I live in South Dakota and D* recently opened their own office here in my city and the tech support is D* owned - not sub-contracted. They've recently installed *many* HR23-700's due to the digital transition and he said it's the SINGLE WORST THING they've ever done!

'Nuff said!

They suck - no if's, and's or maybe's about it.

#66 OFFLINE   mjbvideo

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Posted 05 October 2009 - 09:57 PM

Yeah, I had a tech out the other day and he more or less said the same thing about the boxes. Also, he didn't have any info on the Tivo boxes.

#67 OFFLINE   Lee L

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Posted 06 October 2009 - 08:32 AM

Yeah, I had a tech out the other day and he more or less said the same thing about the boxes. Also, he didn't have any info on the Tivo boxes.


If my experience with the previous HD DirecTiVo is any indication, the techs and the CSRs will be the last people to know about the new box. I had to convince the CSR that activated mine that it was a real device.


DirecTV, please don't make me have to go back to watching March Madness in standard Def! Oh, and the usual begging for AMC and BBC America. You are so close to actually being the HD Leader.

#68 OFFLINE   Chuck W

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Posted 06 October 2009 - 12:30 PM

Then when I decide I want to put in a channel number it sometimes doesn't take it or forgets the 2nd out of the 3 digits I pressed.


This is the number one thing that I absolutely cannot stand with this box. SIMPLE CHANNEL CHANGES. For all that they wanna cram into this box featurewise, they need to take a step BACK and remember that this box still needs to be able to do the BASIC stuff like change channel PROPERLY and RELIABLY.

I have been complaining about this for a LONG time, but it seems they either can't figure out how to fix it or just don't wanna be bothered. Pressing channel numbers on the remote is a pure crap shoot at times as to whether the box will actually either recognize that I even pressed a button, or take it's sweet time in realizing I did and when it finally feels like displaying the digit I pressed, it's too late to press another because the delay between button presses is over and it thinks I'm done entering numbers, or better yet I've repressed the number thinking it missed it so I get two of the same digit entered.

They flat out really need to fix this issue.

#69 OFFLINE   Razorback747

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Posted 06 October 2009 - 02:17 PM

yep.

The simple fact is that TiVo always made certain that the basic functions work consistently and perfectly. And they do THAT before they start work on bells and whistles! Having Mediashare/whatever-whiz-bang feature that will be used occasionally means very little when PAUSE,FF, REW, change channels, always-used-basic-functions almost NEVER works properly or quickly!

And I have an HR20, and it's ALWAYS been SLLLLLLOOOOOOOOWWWWWW.


As an HR10-250 owner I cant agree more. You can put out a nice glossy advertisement touting MRV and mediashare but I guess it wouldn't look good touting remote buttons that actually do something.
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#70 OFFLINE   buckweet1980

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Posted 07 October 2009 - 05:59 AM

WHAT THE HECK!!!

So I want to know what directv did.. Ever since 034c came out my receivers have been SLOOOWWW and the slowest ever, it would take a few seconds for the guide to come up, seconds to change the channel and the remote never responded trying to direct in the direct channel number. I've rebooted (RBR'ed) many times and it never helped.

Today I come home to use my main receiver and its lightning fast again.. Did directv have debug logging turned on 34c software and forgot to turn it off maybe? All I can say is everything is really fast now.. I did check and it is still 34c software.. I haven't tried my box upstairs yet tho.


WEIRD!

#71 OFFLINE   Mike Greer

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Posted 07 October 2009 - 07:25 AM

Well buckweet1980, you had my hopes up but.... I just checked mine and they are still slow as ever... What model do yo have?

#72 OFFLINE   buckweet1980

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Posted 07 October 2009 - 07:57 AM

HR22-100's I believe.. All I can say is that they did something, haha.. I hope it stays like this..

#73 OFFLINE   Syzygy

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Posted 08 October 2009 - 11:29 PM

My HR21-200 is getting slower every day. Now it's responding to only half of my keypresses, and delaying up to 3 seconds before acting on the ones it does recognize. I'm planning to reset it by pulling the plug.
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#74 OFFLINE   Bill D

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Posted 09 October 2009 - 02:56 AM

I have been having same problem with my HR-21. It has been slow for a few months it seems. Channel changes are fustrating as hell. I have found bringing up the lower channel banner first then change channel till it gets it right then hitting select is a terrible work around. But a lot better then it going to random channels. The skip back and forward buttons are also very slow. Then you have the time it actually takes to go from one channel to the other. I have native turned off and still takes what seems like 4-5 seconds to go between channels. It is great when I use my older SD directivo in the bedroom. It's quick with basic operations

#75 OFFLINE   CCarncross

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Posted 09 October 2009 - 06:06 AM

My HR21-200 is getting slower every day. Now it's responding to only half of my keypresses, and delaying up to 3 seconds before acting on the ones it does recognize. I'm planning to reset it by pulling the plug.


Do a menu reset or a red button reset, but the last thing you want to do is to pull the plug, unless you do a menu reset and pull the plug when all the lights go out during its reboot cycle.




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