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DIRECTV HD DVR is Slowwwwwwwwww


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296 replies to this topic

#151 OFFLINE   Syzygy

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Posted 19 October 2009 - 09:39 AM

... the habitual apologists.

Great euphemism! :D
Frank TiVangelist since Aug 1999, HD since Dec 2002, DirecTV since Aug 2004, DECA/MRV since Nov 2010
HR24-100 > HDMI > Pio 5020FD plasma
HR24-100 > HDMI > Sony KV30HS420 tube

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#152 OFFLINE   Steve

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Posted 19 October 2009 - 11:30 AM

Great euphemism! :D

Note that I exclude the mods from that description. Since they have a direct pipeline to engineering, their crystal balls are far less cloudy and their opinions carry a different weight, at least for me.
/steve

#153 OFFLINE   Rich

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Posted 19 October 2009 - 11:51 AM

Perhaps those of you with "insights" into the internal operations of the HD DVRs should "enlighten yourselves" by reading the First Look pieces that have been written on the HRx DVRs....they contain detailed information on the inner contents of those units.

Here's the link to the entire list of those...

http://www.dbstalk.c...ad.php?t=117744

Could be a real "eye opener"....;)


Be sure to direct them to read the First Look at the 23-700. That one's actually so bad, it's funny. Made all those rosy comments and I finally get one and, like so many other people have posted, it stunk and went back to D*. And at least one Moderator has admitted that.

Rich

#154 OFFLINE   Todd H

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Posted 19 October 2009 - 12:10 PM

At times both of my HR20-700 units are pretty responsive. At times they're very slow. Recently pressing guide or playlist takes up to 8 seconds to open or close. Scrolling set to off on both units. Even my wife is asking why it takes soooo long.


Yep, my wife is starting to really complain about the sluggishness too. It's going to be hard to convince her that we should stay with DirecTV once our contract runs out.

#155 OFFLINE   sigma1914

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Posted 19 October 2009 - 12:11 PM

Here's what I'd do if I had a HR2x-xxx for x amount of time that was soooo slowwwwww:
I'd find a different model! Either by Ebay (after checking all ID #s) or an authorized online dealer. You could even play CSR roulette, pretend to jump through their hoops, & tell them you can't even power it on so please send a replacement. It'll be a crap shoot on what you'll get, but it might pay off. IMO, it's silly to be unhappy for "years," as some here have said, with a product so replaceable.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#156 OFFLINE   Movieman

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Posted 19 October 2009 - 01:28 PM

I think having these discussions is great. On both sides. The good experience are just as important so that Directv knows what they are doing right. The bad experiences so they know what to fix. Im not Directv so I can only offer by DVR's every week to sacrifice to bring a little joy to the rest. :D. But I think anyone that can honestly say that its been years with a bad dvr (being speed and performance) needs to take another direction rather than just waiting for updates. Maybe calling a CSR for a replacement unit. We also have different ranges of what we call satisfactory performance. Some of us want these STB's to respond at the speed of thought others simply want channel entry to work. The key is here is that firmware is being worked out. Whether or not it makes anyone happy is yet to be determined. Im glad that another NR will be available soon as that is the duty of any company to continuously improve service.

On wonder though, how many if any ever noticed these issues until the started reading and learning what these receivers good do? I for one only started learning and appreciating more service even more after I found these forums.

Also think about this situation this way. How many companies would be willing to give you firmware updates to fix an issue rather than ask you to pay for another piece of hardware? (not defending the issue just stating something positive for what we pay every month)

#157 OFFLINE   Nicholsen

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Posted 19 October 2009 - 01:44 PM

Here's what I'd do if I had a HR2x-xxx for x amount of time that was soooo slowwwwww:
I'd find a different model! Either by Ebay (after checking all ID #s) or an authorized online dealer. You could even play CSR roulette, pretend to jump through their hoops, & tell them you can't even power it on so please send a replacement. It'll be a crap shoot on what you'll get, but it might pay off. IMO, it's silly to be unhappy for "years," as some here have said, with a product so replaceable.


We are awaiting delivery of our TiVo superboxes in 2010. :D (Knock on wood.) In the meantime, I use my HR10-250 for about 75% of series viewing (HD OTA.)


I hope that the HR2x faithful get the option of an HR superbox of their own in 2010 as well. You guys have earned it.

#158 OFFLINE   Rich

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Posted 19 October 2009 - 01:48 PM

On wonder though, how many if any ever noticed these issues until the started reading and learning what these receivers good do? I for one only started learning and appreciating more service even more after I found these forums.


I found this forum rooting around for help with my HR20-700s in early '07. I deliberately looked for just this forum. Perhaps there are other forums that replicate this forum, but it's the first one I found where someone actually knew something that was useful. I had issues that neither D* or I could solve and got my HRs running well by the spring of '08. All I know about these things is because of this forum. I'm not alone, I'm sure.


Also think about this situation this way. How many companies would be willing to give you firmware updates to fix an issue rather than ask you to pay for another piece of hardware? (not defending the issue just stating something positive for what we pay every month)


Sony, Panasonic, HP, Brother, Microsoft, Seagate, need I go on? You'd be better off looking for companies that don't.

Rich

#159 OFFLINE   Syzygy

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Posted 19 October 2009 - 01:53 PM

... anyone that can honestly say that its been years with a bad dvr (speed and performance) needs to take another direction rather than just waiting for updates. Maybe calling a CSR for a replacement unit.

I'm not expecting much more than a little relief from software updates. And a replacement unit might be even worse. I'm waiting for the MPEG-4 TiVo to arrive in 2010, as are many others.

How many companies would be willing to give you firmware updates to fix an issue rather than ask you to pay for another piece of hardware?

I think all DVRs get updates periodically (except for obsolescent ones like ReplayTV, Ultimate TV, or my HR10-250). BTW, firmware is burned into a chip semi-permanently, while software is loaded onto a disk and from there into ordinary memory.
Frank TiVangelist since Aug 1999, HD since Dec 2002, DirecTV since Aug 2004, DECA/MRV since Nov 2010
HR24-100 > HDMI > Pio 5020FD plasma
HR24-100 > HDMI > Sony KV30HS420 tube

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#160 OFFLINE   Syzygy

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Posted 19 October 2009 - 01:57 PM

I found this forum rooting around for help with my HR20-700s in early '07. I deliberately looked for just this forum. Perhaps there are other forums that replicate this forum, but it's the first one I found where someone actually knew something that was useful. I had issues that neither D* or I could solve and got my HRs running well by the spring of '08. All I know about these things is because of this forum. I'm not alone, I'm sure.

There are other forums (notably AVScience), but this is the forum for knowledge about and help for DirecTV receivers and DVRs.
Frank TiVangelist since Aug 1999, HD since Dec 2002, DirecTV since Aug 2004, DECA/MRV since Nov 2010
HR24-100 > HDMI > Pio 5020FD plasma
HR24-100 > HDMI > Sony KV30HS420 tube

DirecTV & Dish HD Channel Spreadsheet
DirecTV & Dish HD Channels Listed by Package

#161 OFFLINE   sigma1914

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Posted 19 October 2009 - 01:59 PM

We are awaiting delivery of our TiVo superboxes in 2010. :D (Knock on wood.) In the meantime, I use my HR10-250 for about 75% of series viewing (HD OTA.)


I hope that the HR2x faithful get the option of an HR superbox of their own in 2010 as well. You guys have earned it.


I'm not expecting much more than a little relief from software updates. And a replacement unit might be even worse. I'm waiting for the MPEG-4 TiVo to arrive in 2010, as are many others.


I hope Tivo calms those who are unhappy. I don't hate or love Tivo, but I feel bad because I know I'll laugh on the inside if Tivo has it's issues.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#162 OFFLINE   Rich

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Posted 19 October 2009 - 02:02 PM

I hope Tivo calms those who are unhappy. I don't hate or love Tivo, but I feel bad because I know I'll laugh on the inside if Tivo has it's issues.


And the price?

Rich

#163 OFFLINE   sigma1914

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Posted 19 October 2009 - 02:05 PM

And the price?

Rich


Yeah, that too! It'll be funny if it cost $999 + Tivo fees.
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#164 OFFLINE   Nicholsen

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Posted 19 October 2009 - 02:16 PM

I hope Tivo calms those who are unhappy. I don't hate or love Tivo, but I feel bad because I know I'll laugh on the inside if Tivo has it's issues.


I hear you. :lol:

I guess the ultimate irony will be if the TiVo "superbox" is really just an HR3x, which runs both software systems!

Trust me, I am sure the new TiVo will have issues when it is released. I am hoping they "get it right" soon thereafter. On of the great things about my HR10-250 is that the code is frozen! No new features, but no new bugs either. The basic stuff all just works great.

#165 OFFLINE   Rich

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Posted 19 October 2009 - 02:29 PM

There are other forums (notably AVScience), but this is the forum for knowledge about and help for DirecTV receivers and DVRs.


I joined AVS before I joined this forum. I was directed here by someone on the AVS forum.

#166 OFFLINE   Stuart Sweet

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Posted 19 October 2009 - 02:32 PM

I'm not expecting much more than a little relief from software updates. And a replacement unit might be even worse. I'm waiting for the MPEG-4 TiVo to arrive in 2010, as are many others.

I think all DVRs get updates periodically (except for obsolescent ones like ReplayTV, Ultimate TV, or my HR10-250). BTW, firmware is burned into a chip semi-permanently, while software is loaded onto a disk and from there into ordinary memory.


You are correct. The HR20's firmware is downloaded from satellite in a compressed form then checked for consistency and finally loaded into flash memory. I'm like you, I think of firmware as something put onto EPROM, but I recall being told by my engineer friends that code transferred onto flash memory also qualifies.

Of course that could just be my wetware malfunctioning.
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#167 OFFLINE   Rich

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Posted 19 October 2009 - 02:33 PM

Yeah, that too! It'll be funny if it cost $999 + Tivo fees.


D* might lease them, too. If they are just sold, I'd think between $400 and $500. I'd also expect the monthly fees to be the same for each platform.

Rich

#168 OFFLINE   Stuart Sweet

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Posted 19 October 2009 - 02:38 PM

Let's keep the TiVo discussion in the other thread designed for that, thanks.
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#169 OFFLINE   Syzygy

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Posted 19 October 2009 - 02:48 PM

... One of the great things about my HR10-250 is that the code is frozen! No new features, but no new bugs either. The basic stuff all just works great.

Except for that bug that forgets your position if you've paused within 5 minutes of the end (of either a recording or the live buffer). And the bug that makes FFx1 pause sometimes, after which the screen may go black until you press another trick play button. Maybe DirecTV prevented TiVo from updating the HR10 back when Rupert Murdoch was "the decider." ;)

(Sorry, Stuart. I posted these two tidbits just to let you guys see that I'm an equal-opportunity complainer.)

Edited by Syzygy, 21 October 2009 - 01:13 AM.

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HR24-100 > HDMI > Sony KV30HS420 tube

DirecTV & Dish HD Channel Spreadsheet
DirecTV & Dish HD Channels Listed by Package

#170 OFFLINE   Movieman

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Posted 19 October 2009 - 05:26 PM

Thanks for the reply to the question. My installer is the one that referred me to this site. As for the topic, I too understand that the complaint is simple. Maybe a DVR that is simple with no options and then the DVR series for the rest of us. Kind of like how they make some of these gaming systems and cell phones.

#171 OFFLINE   mitgrad

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Posted 19 October 2009 - 07:26 PM

Just to add a couple more data points:

I have two HR20 boxes and one HR22 box in the house. All three started having severe issues with the latest firmware push. One HR20 got so slow that it needed an RBR. The other HR20 (which I hadn't turned on in about a week) was locked up at a pixellated screen (had to RBR). The HR22 is the real problem. It starts to grind to a standstill after about 3 days of use. I've RBR'd it about 4 times now (5th time will be tonight...after it finishes HOPEFULLY recording tonight's shows...). Two of the DVRs have constantly had the issue where the system misses channel changes on the remote control. They've also had the issue where the HDD is constantly cranking. Hmm...could all three be related?

It's been two long years since I got the first HR up and running in our home. At what point will this series of DVRs stop feeling like something that's still in beta? How can a company as large as Directv keep allowing such poor quality control of their firmware releases? Does Directv even have a Test department? Seriously...does Directv have some measure of internal validation...something beyond "Does it still power up after you flash?"...or does their test team solely consist of *us*? I'm not asking this to be mean or just stir something up...It really does feel like a lot of these releases leave Directv without someone other than the developers having looked at them. It must kill the developers to see their product to go out the door so woefully untested that one given release (like 0x34c) takes them one step forward and ten steps back.

After two years of having the HR series in our house, I feel so beaten down and defeated. All I really want is to watch and record TV. At this point, I don't care about OnDemand, MediaShare, TvMail, or even DLB. All I want it to do is let me record and watch TV. After three (?) years invested in the HR series, why has it been so difficult for Directv to accomplish this?

#172 OFFLINE   Movieman

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Posted 19 October 2009 - 07:51 PM

Just to add a couple more data points:

I have two HR20 boxes and one HR22 box in the house. All three started having severe issues with the latest firmware push. One HR20 got so slow that it needed an RBR. The other HR20 (which I hadn't turned on in about a week) was locked up at a pixellated screen (had to RBR). The HR22 is the real problem. It starts to grind to a standstill after about 3 days of use. I've RBR'd it about 4 times now (5th time will be tonight...after it finishes HOPEFULLY recording tonight's shows...). Two of the DVRs have constantly had the issue where the system misses channel changes on the remote control. They've also had the issue where the HDD is constantly cranking. Hmm...could all three be related?

It's been two long years since I got the first HR up and running in our home. At what point will this series of DVRs stop feeling like something that's still in beta? How can a company as large as Directv keep allowing such poor quality control of their firmware releases? Does Directv even have a Test department? Seriously...does Directv have some measure of internal validation...something beyond "Does it still power up after you flash?"...or does their test team solely consist of *us*? I'm not asking this to be mean or just stir something up...It really does feel like a lot of these releases leave Directv without someone other than the developers having looked at them. It must kill the developers to see their product to go out the door so woefully untested that one given release (like 0x34c) takes them one step forward and ten steps back.

After two years of having the HR series in our house, I feel so beaten down and defeated. All I really want is to watch and record TV. At this point, I don't care about OnDemand, MediaShare, TvMail, or even DLB. All I want it to do is let me record and watch TV. After three (?) years invested in the HR series, why has it been so difficult for Directv to accomplish this?


Almost all the firmware goes through testing and retesting but as you can see things can be missed. Its why testing continues so that every NR will be the best possible with minimal hiccups. Unfortunately, this particular NR got everyones attention. Its a strong hope that the next NR will correct if not alleviate some of the issues. If not to fix everything but to do what one poster on here mentioned and that is to bring it back to maybe what was before this latest NR where some have described it as tolerable.

#173 OFFLINE   dre2112

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Posted 19 October 2009 - 08:20 PM

I had an R15 DVR (non HD). Why is that one so much faster than the the HD DVRs? Can't they just run the same software and add a few extra options for the HD component without it being slow as molasses?

#174 OFFLINE   bearcat250

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Posted 20 October 2009 - 04:30 AM

Last night I was watching Fox News and I wanted to change the channel to check how the baseball game was going. The HR21 would not allow me to enter 247 to change to TBS. It would only see the 2 and change to channel 2. I gave up after a few minutes and had to go to the guide and go to TBS 247 from there to change the channel to 247. This is just one example of how the HR21's are performing lately and it is unacceptable. I hope this message gets to the D engineers.

#175 OFFLINE   harsh

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Posted 20 October 2009 - 05:35 AM

I wonder sometimes how many people actually have a solid idea as to what is inside these units.

The bulk of the processing in these machines is handled by special purpose processors as opposed to a strong central processor as you suggest. IIRC, the "CPU" part of the chipset in this case is clocked at around 400MHz; the lower end of Pentium 2 class performance.

It is good that you should wonder.




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