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Loud hard drive?


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181 replies to this topic

#26 OFFLINE   hdtvfan0001

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Posted 06 October 2009 - 11:53 AM

Don't expect any kind of announcement from DIRECTV ..

Would it be worthwhile to reboot the units to see if anything resets itself to help this issue, at least until another solution is provided?
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#27 OFFLINE   kd4ao

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Posted 06 October 2009 - 11:57 AM

I get the idea that this problem is very wide spread. My HR20 is reacting the same as most of the others. I thought at first that it is getting ready to bite the bullet but after a few days it calmed down although it is still noisier than in the past.
Bob

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#28 OFFLINE   FrostyMelon

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Posted 06 October 2009 - 12:23 PM

Same with me - Hard drive seems louder.

#29 OFFLINE   RonH

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Posted 06 October 2009 - 12:47 PM

Add me to the list,thought my HD was about to crash.

#30 OFFLINE   mridan

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Posted 06 October 2009 - 01:17 PM

Would it be worthwhile to reboot the units to see if anything resets itself to help this issue, at least until another solution is provided?


rebooted mine twice,did not help.

#31 OFFLINE   nikwax

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Posted 06 October 2009 - 04:53 PM

DTV's response:

All DVR and HD-DVR receivers make a little noise. This is normal because they have complex electronics, including a disk drive. But if you feel that the noise that you are getting from your receiver is intolerable we may need to do some troubleshooting. Unfortunately, we are limited to what types of issues we can handle by email but we want to ensure your system is up and running again as quickly as possible. You may find some helpful information at the DIRECTV Technical Help forums where other customers share solutions to many DIRECTV receiver and entertainment system related questions. Just visit http://forums.directv.com/pe/index.jsp to learn more.

You can also call our technical support center at 1-800-531-5000 (please select the option for technical assistance).



sigh.......

#32 OFFLINE   nikwax

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Posted 06 October 2009 - 05:29 PM

on the phone with DTV now

#33 OFFLINE   majikmarker

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Posted 06 October 2009 - 05:44 PM

Add me to the list as well....

#34 OFFLINE   nikwax

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Posted 06 October 2009 - 05:44 PM

they're doing an escalation to engineering. However, they will not be contacting me so I've no way of knowing how the escalation is going to be resolved.

#35 OFFLINE   nikwax

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Posted 06 October 2009 - 06:25 PM

cross posted on the DTV tech forum:

http://forums.direct...postID=10601135

#36 OFFLINE   David MacLeod

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Posted 06 October 2009 - 06:33 PM

they're doing an escalation to engineering. However, they will not be contacting me so I've no way of knowing how the escalation is going to be resolved.

my experience with that is that its a blowoff.
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#37 OFFLINE   nikwax

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Posted 07 October 2009 - 01:07 PM

this seems to be DTV's stance:

"The latest software release includes more robust and thorough disk diagnostic and repair capability, so that might be causing more hard drive "noise"....The fact that you're also seeing video stuttering suggests that your drive is sick. You should replace your DVR."



And in fact DTV did offer to replace my HR20-700 yesterday. If I didn't have some much content on it, I'd consider taking them up on it.

#38 OFFLINE   RadioDR

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Posted 07 October 2009 - 07:23 PM

I have been having this problem for two weeks and finally today did a reset from the systems menu.

So far this evening the hard drive has behaved properly and I can watch uninterrupted TV again!

Yes!!

#39 OFFLINE   Steady Teddy

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Posted 07 October 2009 - 08:32 PM

I have been having this problem for two weeks and finally today did a reset from the systems menu.

So far this evening the hard drive has behaved properly and I can watch uninterrupted TV again!

Yes!!


When you say you did a reset, do you mean you cleared your hard drive and lost all your settings or did you just do a reboot?

I've had the noisy hard drive, audio, and video dropouts since the last software update.

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#40 OFFLINE   Doug Brott

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Posted 07 October 2009 - 09:04 PM

Folks, it seems to me that there is simply a bit more activity on the disk than there used to be .. This is probably more for corrective/preventative action than anything else. This most likely just increases the chatter which makes it more noticeable than it used to be. It is doubtful that the drive is louder, but the noises are occurring more often than they used to. I noticed this as well.

I'm sure DIRECTV is aware of this and will do what they can.
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#41 OFFLINE   dvisthe

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Posted 08 October 2009 - 06:00 AM

this seems to be DTV's stance:

"The latest software release includes more robust and thorough disk diagnostic and repair capability, so that might be causing more hard drive "noise"....The fact that you're also seeing video stuttering suggests that your drive is sick. You should replace your DVR."




My DVR is louder and I am getting audio drop outs and video studder since the last software update so

should I call Directv replace my DVR or should I wait until the next software update to see if it fixes the problem?

#42 OFFLINE   tssumners

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Posted 08 October 2009 - 06:18 AM

My DVR is louder and I am getting audio drop outs and video studder since the last software update so

should I call Directv replace my DVR or should I wait until the next software update to see if it fixes the problem?


They are replacing my HR20-700 cause the tech. support guy said it sounded like the hard drive was about to crash.
Watched a program that recorded last night and the ending was unviewable.

#43 OFFLINE   bpaulson

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Posted 08 October 2009 - 10:34 AM

I've been working with computers and hard drives for over 14 years (I'm 23) and what I can tell you is that most hard drives that are treated correctly do not just randomly "go bad"

If a hard drive in an iPod that's owned by a child can come out without any bad sectors after two years I'm guessing your HR2X that's been sitting nicely on a counter without being moved just up and developed bad sectors out of no where.

Between satellite interference by the sun which is happening at this time and the software update which causes the hard drive to be more active I highly doubt everyone who's posted in this thread has a bad DVR...

If you want a DVR with a high probability of going bad just get a cable companie's DVR...

#44 OFFLINE   P Smith

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Posted 08 October 2009 - 11:22 AM

Would be interesting to know what default value of AAM setting in DTV DVR disks.
If it by default set to 128, then I would try to lower it to 0 and see if noise will be decreased. The command could be send from DTV Linux also.

#45 OFFLINE   uteotw

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Posted 08 October 2009 - 12:41 PM

Mine's been super loud too (HR20-700), grinding away at random times. I've done a reset and I'm at 80% free space. Called DTV and spoke w/a gal who wanted to take me through a whole bunch of cumbersome troubleshooting steps (which I didn't have time for). She said they have to do that before they can send out a technician, but whatever. She said they like to be able to hear the noise over the phone (??), but I explained it's pretty random and I can't make it do it on command.

If they're going to put out a fix, that'd be nice. If it's going to die, I'd rather avoid that. If neither of those I guess it's either live with it or keep trying Tech.

#46 OFFLINE   Doug Brott

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Posted 08 October 2009 - 01:10 PM

If they're going to put out a fix, that'd be nice. If it's going to die, I'd rather avoid that. If neither of those I guess it's either live with it or keep trying Tech.


I'd say that 99% of these situations are not related to a failing HDD. Simply more activity that you may have seen (heard) in the past.
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#47 OFFLINE   missparker10

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Posted 08 October 2009 - 02:10 PM

I have a question on this. Would this only be with HD's included in the unit or could this be happening with an external drive as well? I ask because lately I've noticed the very same thing with my external drive, that runs off the HR 20-700. I am in panic mode about losing 500 GB worth of stuff. :eek2:

I mean if it goes, what can you do, but I hope maybe this could be a similar symptom with the new software.
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Vizio LCD L32(connected via HDMI) HR20-700(hardwired to router)

#48 OFFLINE   Bronco70

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Posted 08 October 2009 - 02:31 PM

My HR-21 is louder since the last update. Not a problem since my normal seating position is 20' away from the unit. It sounds like normal HDD noise.

My HR-23 in another room is still basically silent.

To put it in perspective, my old HR 10-250 was always louder. I could hear it from 20' (with no audio output or during very quiet scenes).

My original 80G PS3, an order of magnitude louder. The issue there is, of course, fan noise.

So no worries.

Joe

#49 OFFLINE   Mrmiami

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Posted 09 October 2009 - 05:03 AM

I'd say that 99% of these situations are not related to a failing HDD. Simply more activity that you may have seen (heard) in the past.


Wow, what a difference a month makes... I posted on this topic over a month ago http://www.dbstalk.c...ad.php?t=164065
The general consensus at that time was a failing hard drive that I should replace ASAP. I still have not done that but still suffer the constant dropouts, stuttering and brripp's from the audio and the video. I also use the OTA input which all of the other units no longer are equipt with and adding a AM21 for no additional cost seems to be hit and miss with D*. I don't want to lose that feature b/c that is where I get my pristine recordings from. It seems there is always some sort of translation problem with D* LIL retransmissions and I can't deal with imperfect recordings of things I'm interestd in watching. Just wish D* could figure out a way to do what they have to do with these units and not have it effect the Picture or audio of the units.

#50 OFFLINE   Volunteer

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Posted 09 October 2009 - 06:07 AM

The additional noise should not be of any long term concern. I do expect there will be some improvement to this situation in a future version.


So what's changed to cause the disk thrashing?

Count all my 3 HR20's as constant thrashers as well ... the wife is almost to the breaking point of the one in the bedroom ... wanting the plug yanked so she can sleep ... something needs to be done about this.

Samsung 55" LCD
Samsung 50" DLP

Vizio 37" LCD
2-HR20-700/ w/ 2TB eSata
1-HR44-500 w/ 2TB eSata
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5-LNB Dish





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