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Guest Message by DevFuse

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Loud hard drive?


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181 replies to this topic

#21 OFFLINE   P Smith

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Posted 06 October 2009 - 09:28 AM

how is knowing what process is doing what going to help a user since they have no control over it? Are you advocating giving users ability to alter running processes? yeah that would help them....
and for better posting clear and structured language helps the most.

Seen DTV QA poor work very often, giving us some report tool will help produce valuable reports here and feed unique wide base data back to developers.
[Why I should see another person's negative attitude while problems arising?]

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#22 OFFLINE   Doug Brott

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Posted 06 October 2009 - 10:20 AM

The additional noise should not be of any long term concern. I do expect there will be some improvement to this situation in a future version.
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#23 OFFLINE   captainjrl

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Posted 06 October 2009 - 10:39 AM

Mine just started doing this last night. At first I thought a semi-truck was idling outside of my house, then realized it was my DVR.

#24 OFFLINE   nikwax

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Posted 06 October 2009 - 10:49 AM

I've seen exactly the same behavior on my HR20-700, including the video stutter. Really annoying. And the noise of the head thrashing makes my living room sound a bit like a data center. I'm contacting DTV now via email, I'll post the response.




No response from DTV so far, not even an acknowledgement. Bugger.

#25 OFFLINE   Doug Brott

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Posted 06 October 2009 - 11:46 AM

No response from DTV so far, not even an acknowledgement. Bugger.


Don't expect any kind of announcement from DIRECTV ..
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#26 OFFLINE   hdtvfan0001

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Posted 06 October 2009 - 11:53 AM

Don't expect any kind of announcement from DIRECTV ..

Would it be worthwhile to reboot the units to see if anything resets itself to help this issue, at least until another solution is provided?
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#27 OFFLINE   kd4ao

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Posted 06 October 2009 - 11:57 AM

I get the idea that this problem is very wide spread. My HR20 is reacting the same as most of the others. I thought at first that it is getting ready to bite the bullet but after a few days it calmed down although it is still noisier than in the past.
Bob

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#28 OFFLINE   FrostyMelon

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Posted 06 October 2009 - 12:23 PM

Same with me - Hard drive seems louder.

#29 OFFLINE   RonH

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Posted 06 October 2009 - 12:47 PM

Add me to the list,thought my HD was about to crash.

#30 OFFLINE   mridan

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Posted 06 October 2009 - 01:17 PM

Would it be worthwhile to reboot the units to see if anything resets itself to help this issue, at least until another solution is provided?


rebooted mine twice,did not help.

#31 OFFLINE   nikwax

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Posted 06 October 2009 - 04:53 PM

DTV's response:

All DVR and HD-DVR receivers make a little noise. This is normal because they have complex electronics, including a disk drive. But if you feel that the noise that you are getting from your receiver is intolerable we may need to do some troubleshooting. Unfortunately, we are limited to what types of issues we can handle by email but we want to ensure your system is up and running again as quickly as possible. You may find some helpful information at the DIRECTV Technical Help forums where other customers share solutions to many DIRECTV receiver and entertainment system related questions. Just visit http://forums.directv.com/pe/index.jsp to learn more.

You can also call our technical support center at 1-800-531-5000 (please select the option for technical assistance).



sigh.......

#32 OFFLINE   nikwax

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Posted 06 October 2009 - 05:29 PM

on the phone with DTV now

#33 OFFLINE   majikmarker

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Posted 06 October 2009 - 05:44 PM

Add me to the list as well....

#34 OFFLINE   nikwax

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Posted 06 October 2009 - 05:44 PM

they're doing an escalation to engineering. However, they will not be contacting me so I've no way of knowing how the escalation is going to be resolved.

#35 OFFLINE   nikwax

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Posted 06 October 2009 - 06:25 PM

cross posted on the DTV tech forum:

http://forums.direct...postID=10601135

#36 OFFLINE   David MacLeod

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Posted 06 October 2009 - 06:33 PM

they're doing an escalation to engineering. However, they will not be contacting me so I've no way of knowing how the escalation is going to be resolved.

my experience with that is that its a blowoff.
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#37 OFFLINE   nikwax

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Posted 07 October 2009 - 01:07 PM

this seems to be DTV's stance:

"The latest software release includes more robust and thorough disk diagnostic and repair capability, so that might be causing more hard drive "noise"....The fact that you're also seeing video stuttering suggests that your drive is sick. You should replace your DVR."



And in fact DTV did offer to replace my HR20-700 yesterday. If I didn't have some much content on it, I'd consider taking them up on it.

#38 OFFLINE   RadioDR

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Posted 07 October 2009 - 07:23 PM

I have been having this problem for two weeks and finally today did a reset from the systems menu.

So far this evening the hard drive has behaved properly and I can watch uninterrupted TV again!

Yes!!

#39 OFFLINE   Steady Teddy

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Posted 07 October 2009 - 08:32 PM

I have been having this problem for two weeks and finally today did a reset from the systems menu.

So far this evening the hard drive has behaved properly and I can watch uninterrupted TV again!

Yes!!


When you say you did a reset, do you mean you cleared your hard drive and lost all your settings or did you just do a reboot?

I've had the noisy hard drive, audio, and video dropouts since the last software update.
HR20--> HDMI --> Panny TH50 PX600U
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#40 OFFLINE   Doug Brott

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Posted 07 October 2009 - 09:04 PM

Folks, it seems to me that there is simply a bit more activity on the disk than there used to be .. This is probably more for corrective/preventative action than anything else. This most likely just increases the chatter which makes it more noticeable than it used to be. It is doubtful that the drive is louder, but the noises are occurring more often than they used to. I noticed this as well.

I'm sure DIRECTV is aware of this and will do what they can.
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