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Diagnostic / Error Codes & Solutions


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60 replies to this topic

#21 OFFLINE   RobertE

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Posted 02 February 2010 - 04:53 PM

Got a 14-779 on a HR22-100 today that refused to boot. A loud, clicking/grinding sound, like the harddrive failing to spin up could be heard on power up. A call to Directv indicates that the receiver needs to be replace.

779 does not show up on the table so I don't know if this needs to be added or if this is a new code.


The 14 is the important part, not the 779. 14 = dead box.
Have an Error or Diagnostic code? Find out what it means and how to fix it here: Click Me
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#22 OFFLINE   f91

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Posted 03 February 2010 - 03:03 PM

14-375 ? OK, dead box, but I happen to know a guy (me) who can replace anything inside the box if he knows which part it is.

#23 OFFLINE   litzdog911

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Posted 03 February 2010 - 09:34 PM

14-375 ? OK, dead box, but I happen to know a guy (me) who can replace anything inside the box if he knows which part it is.


So? These things are leased from DirecTV, so there's no reason to waste any time trying to fix it. Just call DirecTV and have it replaced. It's free within 90-days, or if you have their Equipment Protection Plan. Otherwise ~$20 for shipping.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
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#24 OFFLINE   mts30

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Posted 04 February 2010 - 10:25 AM

Received 14-208 on my HR21-100. So I have a dead box, but want to know if there is any way to salvage recorded content. Some of my family members were on TV and really want to save the segments if possible.

#25 OFFLINE   RobertE

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Posted 04 February 2010 - 11:35 AM

Received 14-208 on my HR21-100. So I have a dead box, but want to know if there is any way to salvage recorded content. Some of my family members were on TV and really want to save the segments if possible.


You can try multiple reboots. Or leave it unplugged (unpowered) for a couple of hours or overnight. One other one, if it makes it far enough to get you to the "Running Receiver Self Test" (I can't remember the exact wording at the moment) screen, hit select. From there you'll have access to several more diagnostic tests. Run the hard drive/storage device ones. All longshots. Very strong possibility that it's truely dead.

Electronics die at random, just the way things go, which is why I don't recommend people putting monster drives in these things. They are not ment for long term storage, one glitch and your screwed as your finding out.
Have an Error or Diagnostic code? Find out what it means and how to fix it here: Click Me
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#26 OFFLINE   Fabuloso

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Posted 27 May 2010 - 11:05 PM

im getting 781 whenever i try to watch a PPV via DoD. i have to call D* to get it cleared up all the time. any clue why?

#27 OFFLINE   mem

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Posted 31 May 2010 - 04:57 PM

I get 701 when I check the network for mrv unsupported
Anything I am doing wrong ?

#28 OFFLINE   Gromatda

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Posted 04 June 2010 - 03:11 PM

Can anyone tell me what a '82-113' diagnostice code means. Fails a system test with this code although I haven't noticed any real problems with picture, guide data or anything else.

#29 OFFLINE   RobertE

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Posted 04 June 2010 - 04:05 PM

Can anyone tell me what a '82-113' diagnostice code means. Fails a system test with this code although I haven't noticed any real problems with picture, guide data or anything else.


82 is saying that the LNB type is incorrectly set. The sat setup needs to be re-ran and the correct LNB needs to be selected. It's unknown what the numbers after the - mean.
Have an Error or Diagnostic code? Find out what it means and how to fix it here: Click Me
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#30 OFFLINE   Gromatda

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Posted 05 June 2010 - 06:45 PM

82 is saying that the LNB type is incorrectly set. The sat setup needs to be re-ran and the correct LNB needs to be selected. It's unknown what the numbers after the - mean.

My system was set to SL5 (Slim Line-5) and a system test gave me Diagnostic Code 82-113 which according to the answer I received means it is set to SL5 when it should be SL3.
I re-ran setup and changed it to a SL3 and now a system test gives me Diagnostic Code 83-488, which as I understand it, means it is set to SL3 but should be SL5.
So no matter which way I set it, it tells me it should be the other.

#31 OFFLINE   Gromatda

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Posted 05 June 2010 - 06:52 PM

My system was set to SL5 (Slim Line-5) and a system test gave me Diagnostic Code 82-113 which according to the answer I received means it is set to SL5 when it should be SL3.
I re-ran setup and changed it to a SL3 and now a system test gives me Diagnostic Code 83-488, which as I understand it, means it is set to SL3 but should be SL5.
So no matter which way I set it, it tells me it should be the other.

Wait a minute!!! I set it back to SL5 again and now the system test passes and does not give me the Diagnostic Code 82-113 like it did when originally set to SL5. Problem disappeared and now it's happy.
So nevermind and sorry if I wasted anyones time.

#32 OFFLINE   laciii

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Posted 27 June 2010 - 12:15 PM

Well, I have a strange one. When I run system test, I get a cannot detect phone line diagnostic code 72-405. I have checked the phone line and I have dial tone and the caller ID works on the receiver. We were trying to watch a VOD movie and it told us we would have to call DirecTV to order it. I called tech support and they said for some reason the authorization to order via my remote had been turned off, so he turned it back on. The VOD ordering part works ok but my system test still says there is no phone line. Any ideas? Thanx.

#33 OFFLINE   armchair

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Posted 29 June 2010 - 07:32 PM

Several posters have complained about the pop-up stating that TV APPS not available with error codes 3 or 8 (I think & there may be others as well).

Any idea what the error messages mean? I've seen the question asked several times with no reply.

#34 OFFLINE   drpjr

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Posted 01 July 2010 - 03:30 PM

Several posters have complained about the pop-up stating that TV APPS not available with error codes 3 or 8 (I think & there may be others as well).

Any idea what the error messages mean? I've seen the question asked several times with no reply.


I might be one of those you saw. I have received no responses yet. If anyone knows please add 11 and 13 to the list. Thanks.....EDIT Someone has reported (310) error also.

Edited by drpjr, 06 July 2010 - 10:55 AM.

HR34/HR24-500/Mits WD73C8
HR20-100 HR24-500//Samsung UN55F6350AF
SWiM Network w/MRV
AT&T 2Wire Gateway Modem/Router

#35 OFFLINE   RobertE

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Posted 15 July 2010 - 07:24 PM

Post 1 updated with multiple WHDVRs codes.
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#36 OFFLINE   litzdog911

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Posted 16 July 2010 - 12:34 AM

Post 1 updated with multiple WHDVRs codes.


Excellent! Thank you, Robert.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
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Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#37 ONLINE   hdtvfan0001

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Posted 16 July 2010 - 06:50 AM

Great info Robert.

I already turned your two posts into a word doc for future reference here if ever needed.

Appreciate the share.
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#38 OFFLINE   RobertE

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Posted 16 September 2010 - 03:26 PM

Updated. Added code 79.
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#39 OFFLINE   midas69

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Posted 18 September 2010 - 08:15 PM

Just started getting 21-626. Sometimes it boots, sometimes I get this error.

Anybody know what it might be?

#40 OFFLINE   RobertE

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Posted 23 September 2010 - 05:06 PM

Just started getting 21-626. Sometimes it boots, sometimes I get this error.

Anybody know what it might be?


The box is near dead, you can expect an 14 or 15 code shortly.
Have an Error or Diagnostic code? Find out what it means and how to fix it here: Click Me
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