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Diagnostic / Error Codes & Solutions


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60 replies to this topic

#51 OFFLINE   gphvid

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Posted 01 July 2012 - 05:28 PM

I am just now receiving a 868 code. This one is not listed on the list in this thread. Any ideas?

HR20-100. Actually, the whole string was 21-43-72-868. I know what the first three are but do not know what the last one is. 21 is bad for sure and I don't have a phone line attached to the unit so that is the 72. The signal strength one (43) is actually (oddly) a non-issue in that I get good strengths. Just the 868 I don't know.

Edited by gphvid, 01 July 2012 - 05:45 PM.


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#52 OFFLINE   dielray

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Posted 01 July 2012 - 05:55 PM

I am just now receiving a 868 code. This one is not listed on the list in this thread. Any ideas?

HR20-100. Actually, the whole string was 21-43-72-868. I know what the first three are but do not know what the last one is. 21 is bad for sure and I don't have a phone line attached to the unit so that is the 72. The signal strength one (43) is actually (oddly) a non-issue in that I get good strengths. Just the 868 I don't know.


We don't know what the last 3 numbers mean, but it isn't necessarily an error.
DirecTV Technician
My thoughts and opinions are my own, and do not necessarily represent those of DirecTV, my HSP, or anyone else.

#53 OFFLINE   gphvid

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Posted 02 July 2012 - 03:28 AM

We don't know what the last 3 numbers mean, but it isn't necessarily an error.


I wondered....never seen that before. So I guess I should try to watch the remaining episodes I have for Fringe (very late doing this...too many good shows this year across the dial) before the drive comes up dead. Right now, the system boots up normally with no issues. My other HR20-100 died a couple months ago after 4+ years of service and a gentle move across the room. So I know it is only a matter of time on this one...

#54 OFFLINE   Gary*W*

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Posted 02 July 2012 - 12:29 PM

My HR20-100 had a 21-43-287 (internal storage error detected) and I called DirecTV over the weekend and as soon as I told the rep. that code he said they are shipping me a new receiver. So 21 codes are bad.
FYI: symptoms were: receiver kept re booting at least once a day, sometimes more. Picture freezes in live TV. Freezes & audio drops in recordings. VERY slow guide with missing data and VERY slow response to remote commands.

#55 OFFLINE   lucky13

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Posted 25 March 2013 - 12:18 PM

I'm getting a 14-384 code on a quite old HR20-700. I've been trying to nurse this box until I can get an HR44 (so it looks like close, but no cigar), as I have a fairly full 2TB eSATA. I was hoping to watch more of the recordings before the box fully died.

However, I'm getting that code both when the external drive is connected and when it's not. Is there something other than a bad drive that this code points to?

#56 OFFLINE   texasbrit

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Posted 26 March 2013 - 05:58 AM

I'm getting a 14-384 code on a quite old HR20-700. I've been trying to nurse this box until I can get an HR44 (so it looks like close, but no cigar), as I have a fairly full 2TB eSATA. I was hoping to watch more of the recordings before the box fully died.

However, I'm getting that code both when the external drive is connected and when it's not. Is there something other than a bad drive that this code points to?


No it means a bad drive, but of course that includes all the electronics that connect to the drive. Since it happens with both internal and external drives, that suggests the problem is in something that is shared, like the sata controller. Still means a box replacement.

#57 OFFLINE   knightscircles

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Posted 23 October 2013 - 11:07 AM

Code 49. Assistance?

#58 OFFLINE   Sea bass

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Posted 23 March 2014 - 06:14 PM

I can't find 777 in the list, it popped up on my HR44-700 momentarily...



#59 OFFLINE   coolman302003

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Posted 23 March 2014 - 10:49 PM

I can't find 777 in the list, it popped up on my HR44-700 momentarily...

On Screen Display: 777
 
Issue: IPPV Ordering Disabled
 
Resolution: 60 days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations.
* Contact DTV.
Follow procedure for 731- Access Card Full.
 
731 Resolution: Run IRD system test to make sure phone is OK. If not OK, troubleshoot phone line. If OK, have CS force a callback (est. time approx. 2 minutes). If a forced callback does not succeed see above reminder: “For Ext 731-743”. - Related OSD is 780 for broadband connected boxes.
 

List of networks with HD VOD content available on DIRECTV  DIRECTV Customer Service Live Online Chat (available from 7am-12:30am ET)  DIRECTV Regional Sports Network (RSN) fee lookup tool (zip code required)

DIRECTV Premium Channel Pricing: 1=$13.99 ($17.99 for HBO) | 2=$25.99 ($30.99 with HBO) | 3=$36.99 ($41.99 with HBO) | 4=$45.99 ($50.99 with HBO) | All 5=$57.99 per month

My Setup: 5-LNB SlimLine with SWM-16 | HR44-700 w/AM-21N | HR24-200 | H25-100 | H25-100 | C41-500


#60 OFFLINE   Sea bass

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Posted 24 March 2014 - 01:23 PM

 

On Screen Display: 777
 
Issue: IPPV Ordering Disabled
 
Resolution: 60 days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations.
* Contact DTV.
Follow procedure for 731- Access Card Full.
 
731 Resolution: Run IRD system test to make sure phone is OK. If not OK, troubleshoot phone line. If OK, have CS force a callback (est. time approx. 2 minutes). If a forced callback does not succeed see above reminder: “For Ext 731-743”. - Related OSD is 780 for broadband connected boxes.
 

 

Thanks, phone line is connected, the line is split to feed my phone base and the receiver, connections look ok. I always order ppv from my on-line account...thanks for the info.


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#61 OFFLINE   Scott Kocourek

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Posted 31 March 2014 - 09:44 AM

fluffybear was kind enough to update the table and the codes, the new thread can be found here: http://www.dbstalk.c...odes-solutions/

Thank you very much to RobertE and Solid Signal for much of the old and updated information!

I will close this thread and pin the new one.

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