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How do I get D* to do this??


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59 replies to this topic

#51 OFFLINE   The Merg

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Posted 10 November 2009 - 04:59 PM

You have sat service but switch to a land based service. Who is responsible for removing the dish? I can tell you it's not the sat provider.

You just bought a new house and want to make the exterior of your old house as aesthetically pleasing as possible by having the dish removed. Who removes it? Again it's not the sat provider.


I agree with you here. The homeowner is responsible here as it is their choice to make those changes. My issue is where the installer puts the dish where they deem fit and then later, instead of servicing it, decides to just install another dish. So if in a year, the installer comes out and decides that the second dish is not serviceable, they just install a third dish?

Even if the installer will not remove the dish themselves, I believe they are responsible for the cost the homeowner would need to pay to have it removed.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


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#52 OFFLINE   Johnnie5000

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Posted 10 November 2009 - 05:08 PM

I just love how some people feel entitled to be a douchbag on the internet to complete strangers and jabber on and on and on about how they pay a whopping and astonishing six bucks a month to piss and moan about how nothing is their responsibility and how everything is someone else's fault. If you like being and uppity crybaby, good for you. If not, quit crying like a little bitch with a skint knee.

#53 OFFLINE   The Merg

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Posted 10 November 2009 - 05:19 PM

I just love how some people feel entitled to be a douchbag on the internet to complete strangers and jabber on and on and on about how they pay a whopping and astonishing six bucks a month to piss and moan about how nothing is their responsibility and how everything is someone else's fault. If you like being and uppity crybaby, good for you. If not, quit crying like a little bitch with a skint knee.


Not sure where that came from. The OP posted a question regarding his situation and people have responded to it. As is normal with any thread here, there are arguments on both sides of this issue. This thread is actually pretty clean of your typical "I'm right, you're wrong" mentality.

And I'm not sure what plan you have, but even with my minimal plan I surely pay a lot more than $6 a month.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#54 OFFLINE   ctaranto

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Posted 11 November 2009 - 08:14 AM

You have sat service but switch to a land based service. Who is responsible for removing the dish? I can tell you it's not the sat provider.

Since you switch to land based, the service with the sat provide has ended, and it's the homeowners responsibility. I still have two Dish Network dishes on my roof (went from Dish to Comcast to DirecTV). I didn't tell Dish to come remove them when I discontinued service, nor DirecTV to remove them when they installed their dish.

You just bought a new house and want to make the exterior of your old house as aesthetically pleasing as possible by having the dish removed. Who removes it? Again it's not the sat provider.

Again, no service, no responsibility for the sat provider to remove it.

The two examples you gave have nothing to do with the topic at hand. Current service, protection plan, not repairing the D* installed dish.

/c

Subscriber since Feb 2008
D* Receivers: HR21-700 w/1TB eSATA, HR24-100, HR21-700
Dish: Slimline + International@95 (w/SWM-16), Roof-mount
TV: 54" Panasonic G10 Plasma, 50" Panasonic ST30 Plasma, JVC 20" tube
Audio: Denon AVR1910
Speakers: Energy Take Classic x 7, BIC America H100 12" sub
Control: Home Theater Master MX-500
Place Shifting: Slingbox Pro-HD

#55 OFFLINE   CCarncross

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Posted 11 November 2009 - 08:59 AM

You, sir, are an idiot.

/c


You're not really doing any much better right now. Probably best to just tell him the word he was looking for was entitlement and move along.

:nono:

#56 OFFLINE   ctaranto

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Posted 11 November 2009 - 09:15 AM

You're not really doing any much better right now. Probably best to just tell him the word he was looking for was entitlement and move along.

:nono:


I guess you just did. I removed my post.

/c

Subscriber since Feb 2008
D* Receivers: HR21-700 w/1TB eSATA, HR24-100, HR21-700
Dish: Slimline + International@95 (w/SWM-16), Roof-mount
TV: 54" Panasonic G10 Plasma, 50" Panasonic ST30 Plasma, JVC 20" tube
Audio: Denon AVR1910
Speakers: Energy Take Classic x 7, BIC America H100 12" sub
Control: Home Theater Master MX-500
Place Shifting: Slingbox Pro-HD

#57 OFFLINE   watmore

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Posted 11 November 2009 - 01:43 PM

The issue here is Direct TV's issue in my opinion. I am not a Direct TV installer, however I have a lot of respect for them. From what I read here, a lot is expected of installers and they are not reimbursed enough.

So, I don't think it is any installer's job to remove the old dish for free. But certainly no average customer would expect Direct TV or Dish to leave old, non-functioning satellite dishes on a customer's residence. The fine print may say they have that right, but who has to time to read that.

Direct TV should pay an installer to remove the old satellite dish that "Direct TV" or its agent previously installed. No installer should have to do that without compensation from Direct TV.

I'm sure any state's attorney general would agree.

#58 OFFLINE   ctaranto

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Posted 11 November 2009 - 02:04 PM

The issue here is Direct TV's issue in my opinion. I am not a Direct TV installer, however I have a lot of respect for them. From what I read here, a lot is expected of installers and they are not reimbursed enough.

So, I don't think it is any installer's job to remove the old dish for free. But certainly no average customer would expect Direct TV or Dish to leave old, non-functioning satellite dishes on a customer's residence. The fine print may say they have that right, but who has to time to read that.

Direct TV should pay an installer to remove the old satellite dish that "Direct TV" or its agent previously installed. No installer should have to do that without compensation from Direct TV.

I'm sure any state's attorney general would agree.


I agree with you only if:
1. The customer continue to have D* service
2a. The customer has the protection plan which covers repairing dish issues
2b. The customer is paying out of pocket for D* to fix the dish issue

/c

Subscriber since Feb 2008
D* Receivers: HR21-700 w/1TB eSATA, HR24-100, HR21-700
Dish: Slimline + International@95 (w/SWM-16), Roof-mount
TV: 54" Panasonic G10 Plasma, 50" Panasonic ST30 Plasma, JVC 20" tube
Audio: Denon AVR1910
Speakers: Energy Take Classic x 7, BIC America H100 12" sub
Control: Home Theater Master MX-500
Place Shifting: Slingbox Pro-HD

#59 OFFLINE   Ashtonian

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Posted 11 November 2009 - 08:58 PM

which dish is it ?
Posted Image

link

#60 OFFLINE   wildbill129

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Posted 12 November 2009 - 11:12 PM

When originally installed, it may have been safe to gain access to that dish. Now, either due to change in policy or roof condition, it's no longer accessible.

The installer did exactly what the service contract is aimed to do, restore service.

I'll throw out two more cases for everyone to dismiss out of hand with the DirecTv bashing.

You have sat service but switch to a land based service. Who is responsible for removing the dish? I can tell you it's not the sat provider.

You just bought a new house and want to make the exterior of your old house as aesthetically pleasing as possible by having the dish removed. Who removes it? Again it's not the sat provider.


Robert, you are totally wrong on this one. These examples are not even close to the OP's issue. Sat service to land based. Different companies, not the same issue.

Having remodeling work done on your own house. Not the same issue. In that case, the OP would be causing the issue.

In this case, DirecTV caused the problem. They are responsible. They could have serviced the dish. It was installed by a DirecTV installer in the first place. They chose not to. They may now have a policy prohibiting that, but you cannot retroactively change a policy on someone. DirecTV should pay to have it removed, or send the installer back to do it.

Personally, I would remove it myself, because I am anal retentive and always do my own work, but the OP should not have to.




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