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Directtv scam


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30 replies to this topic

#1 OFFLINE   charlie44

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Posted 04 November 2009 - 11:53 PM

I had been with DirecTV for over 12 years. I just canceled my sub because they keep adding a fee for a receiver I bought on EBay. I get it straightened out and in a few months it's back on there! They need to get their stuff together! I just signed up with Dish net and it is as good as or better than DirecTV! Don't waste your time with these clowns. I am in no way associated with Dish net except a happy customer!

Well today they sent me a empty box. Don't know what they want me to put in it? I bought all my recievers stright out. My be a few rocks to make it weigh allot so they can pay shipping!

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#2 OFFLINE   say-what

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Posted 05 November 2009 - 12:02 AM

Just because you got the receiver on ebay didn't mean you own it - it's going to be leased unless you can prove the prior owner owned the receiver. Also, each receiver after the 1st, whether owned or leased, requires a $5 additional receiver fee. Sounds like you somehow didn't understand that.

For someone whose been with DirecTV for over 12 years as you claim, I'd think you'd realize that.

Oh, hope you enjoy that $400 non-returned receiver fee you're going to get hit with for throwing the box away.

#3 OFFLINE   The Merg

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Posted 05 November 2009 - 12:36 AM

When you purchased that receiver off of ebay, did you contact DirecTV beforehand and verify with the Access Card department that the receiver ID was in fact an owned receiver and not a lease? And as Say-What mentioned, after the first receiver on an account there is a $5 additional receiver/mirroring fee added to your account.

What was the fee listed as on your account? Did you happen to get a DVR off of ebay? If so, and this is your first DVR, there is a $6 DVR fee per account.

And also as Say-What mentioned, you're going to want to return the DVR to DirecTV. Any leased receiver is the property of DirecTV and needs to be returned up cancellation of service or deactivation of the receiver.

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#4 OFFLINE   litzdog911

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Posted 05 November 2009 - 12:46 AM

.... I am in no way associated with Dish net except a happy customer!

....


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#5 OFFLINE   inkahauts

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Posted 05 November 2009 - 12:47 AM

I had been with DirecTV for over 12 years. I just canceled my sub because they keep adding a fee for a receiver I bought on EBay. I get it straightened out and in a few months it's back on there! They need to get their stuff together! I just signed up with Dish net and it is as good as or better than DirecTV! Don't waste your time with these clowns. I am in no way associated with Dish net except a happy customer!

Well today they sent me a empty box. Don't know what they want me to put in it? I bought all my recievers stright out. My be a few rocks to make it weigh allot so they can pay shipping!


What is the receiver model number? and what is the fee called? how much is it?

#6 OFFLINE   raoul5788

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Posted 05 November 2009 - 07:12 AM

Seeing the winky in his title, perhaps he is being a smart a** and just playing with us.

#7 OFFLINE   Mike Bertelson

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Posted 05 November 2009 - 08:04 AM

I had been with DirecTV for over 12 years. I just canceled my sub because they keep adding a fee for a receiver I bought on EBay. I get it straightened out and in a few months it's back on there! They need to get their stuff together! I just signed up with Dish net and it is as good as or better than DirecTV! Don't waste your time with these clowns. I am in no way associated with Dish net except a happy customer!

Well today they sent me a empty box. Don't know what they want me to put in it? I bought all my recievers stright out. My be a few rocks to make it weigh allot so they can pay shipping!

Unless you have an HR21Pro or got the receiver prior to Mar, it's unlikely that your receivers are owned so you have to be careful because for each non-returned HD DVR you'll be charged $470. The fees are less for the other receivers.

If you buy the receiver from a retail store it's still a lease. However, regardless if it’s a lease or an owned receiver, there is a fee for each additional receiver beyond the primary. It’s $4.99/mo no matter what kind of receiver or its lease status. The only thing that would be different is whether it’s called a “leased receiver” or an “additional receiver”.

They expect you to send back your receivers. It’s important you ensure that you can prove it’s owned before you decide not to return it.

Mike

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#8 OFFLINE   Drew2k

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Posted 05 November 2009 - 08:25 AM

Rather than ragging on the OP as several have done, it would be better to hope the OP comes back and sees several of the other serious responses about ownership versus lease status.


The OP does have a history with DIRECTV of them "correcting" his account for the receiver purchased through ebay so I hope the OP would take the time to call DIRECTV and yet again explain the problem so that the non-returned fee would be taken care of permanently.

#9 OFFLINE   barryb

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Posted 05 November 2009 - 08:41 AM

I hope the OP would take the time to call DIRECTV and yet again explain the problem so that the non-returned fee would be taken care of permanently.


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#10 OFFLINE   JosephB

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Posted 05 November 2009 - 09:52 AM

There was a scam, but it wasn't DirecTV that scammed you. It was whoever you "bought" that receiver from on eBay. DirecTV boxes are just like cable boxes nowadays. You can't buy and sell converters from Charter, and you can't from DirecTV (as a general rule)

#11 OFFLINE   ebockelman

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Posted 05 November 2009 - 09:58 AM

There was a scam, but it wasn't DirecTV that scammed you. It was whoever you "bought" that receiver from on eBay. DirecTV boxes are just like cable boxes nowadays. You can't buy and sell converters from Charter, and you can't from DirecTV (as a general rule)


The problem is that the retail situation confuses the picture. People don't get their Charter boxes for $200 at Best Buy.

#12 OFFLINE   Mike Bertelson

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Posted 05 November 2009 - 10:13 AM

The problem is that the retail situation confuses the picture. People don't get their Charter boxes for $200 at Best Buy.

I totally agree. That's the major inconsistency that clouds the whole picture.

I get that DirecTV doesn’t have an office you can go to get your receiver and do a self install like cable. However, that means they have to do a better job of letting everyone know it’s a lease.

Mike

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#13 OFFLINE   roadrunner1782

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Posted 05 November 2009 - 10:14 AM

The problem is that the retail situation confuses the picture. People don't get their Charter boxes for $200 at Best Buy.


I agree with you on that, but even after a $200 upfront cost the D* boxes are probably still cheaper in the long run since the monthly fees are usually alot less then what a cable company charges.

#14 OFFLINE   convem24

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Posted 05 November 2009 - 10:17 AM

Just FYI on the Best Buy situation on it says on the kiosk write down pad that the boxes are leased and are always property of DIRECTV (I upgraded a receiver and didn't want a tech to come out (no need I was upgrading a DVR to an HD-DVR and already had an HD dish). It is pretty clear in my opinion.
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#15 OFFLINE   Mike Bertelson

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Posted 05 November 2009 - 10:25 AM

Just FYI on the Best Buy situation on it says on the kiosk write down pad that the boxes are leased and are always property of DIRECTV (I upgraded a receiver and didn't want a tech to come out (no need I was upgrading a DVR to an HD-DVR and already had an HD dish). It is pretty clear in my opinion.

It is now but it wasn't always. Just because someone knows that BB has them in stock doesn't necessarily mean they know it’s a lease. Some people may not have read that sign and saw an HR23 on Craig’s List or eBay and think that they’re buying a DVR. Since that’s the way it was when they first had DirecTV then it doesn’t occur to them that it’s different now.

Since retail sales is an important revenue stream for DirecTV it makes it hard to ensure everyone knows what’s going on when the receivers are sold privately. It’s real easy for someone to assume they own their HD/DVR; especially when the guy they bought it from probably shouldn’t have been selling it to begin with.

Mike

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#16 OFFLINE   islesfan

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Posted 05 November 2009 - 12:09 PM

It is now but it wasn't always. Just because someone knows that BB has them in stock doesn't necessarily mean they know it’s a lease. Some people may not have read that sign and saw an HR23 on Craig’s List or eBay and think that they’re buying a DVR. Since that’s the way it was when they first had DirecTV then it doesn’t occur to them that it’s different now.

Since retail sales is an important revenue stream for DirecTV it makes it hard to ensure everyone knows what’s going on when the receivers are sold privately. It’s real easy for someone to assume they own their HD/DVR; especially when the guy they bought it from probably shouldn’t have been selling it to begin with.

Mike


Just out of curiosity, didn't DirecTV already charge the $400 fee on the original customer who "sold" the DVR on Ebay? After all, he didn't return a box and he would have been charged for it. If this is the case, why does DirecTV get to charge two people for one not-returned receiver?

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#17 OFFLINE   hilmar2k

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Posted 05 November 2009 - 12:16 PM

Just out of curiosity, didn't DirecTV already charge the $400 fee on the original customer who "sold" the DVR on Ebay? After all, he didn't return a box and he would have been charged for it. If this is the case, why does DirecTV get to charge two people for one not-returned receiver?


In addition, I would think that paying that fee means that I now own the box. If I take a book out of the library, and don't return it, they charge me for the cost of replacement and I now own the book I borrowed.

#18 OFFLINE   Mike Bertelson

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Posted 05 November 2009 - 12:32 PM

Just out of curiosity, didn't DirecTV already charge the $400 fee on the original customer who "sold" the DVR on Ebay? After all, he didn't return a box and he would have been charged for it. If this is the case, why does DirecTV get to charge two people for one not-returned receiver?

That's assuming the seller got it through...the ususal channels. Who really knows where the "grey market" sales originated from...I'm just sayin' :grin:

You would think someone had to pay the non-returned receiver fee. However, the OP had the receiver on his account with DirecTV so regardless of what happened in the past, it’s his to deal with now.

Mike

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#19 OFFLINE   Mike Bertelson

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Posted 05 November 2009 - 12:47 PM

In addition, I would think that paying that fee means that I now own the box. If I take a book out of the library, and don't return it, they charge me for the cost of replacement and I now own the book I borrowed.

You would think that but I'll bet that once you activate it, it's a new receiver on the account and then it becomes a matter of who says it’s owned vice leased. It doesn’t really matter what happened before that point; all that matters is how it gets activated.

Mike

µß
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth.  That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.


#20 OFFLINE   carlsbad_bolt_fan

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Posted 05 November 2009 - 12:50 PM

Another hit-n-run troll...er...poster. Mods, close this thread please. It can't lead to anything good.
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