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Guest Message by DevFuse

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Audio dropouts?


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1364 replies to this topic

#26 OFFLINE   Rocko62580

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Posted 10 November 2009 - 06:22 AM

TONS of dropouts, every few minutes, during Monday Night Football on ESPN.


Me too!

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#27 OFFLINE   hasan

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Posted 10 November 2009 - 08:37 AM

Me too!


Me three...at least on the recording, I couldn't watch it live.
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#28 OFFLINE   Doug Brott

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Posted 10 November 2009 - 09:10 AM

When you guys say "dropout" are you referring to the screen getting black and audio stopping completely for 3-5 seconds?
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#29 OFFLINE   Bill Broderick

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Posted 10 November 2009 - 09:38 AM

^ I just have the audio drop for 2-3 seconds. My screen doesn't go black. If it appears that I'm missing something important, I rewind a little, turn closed captioning on and read what I've missed.

#30 OFFLINE   Doug Brott

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Posted 10 November 2009 - 10:49 AM

I've seen issues like this, and maybe it's just my TV that goes black so both audio and video are out for a few seconds. I'm pretty sure this is from the source, probably during the encoding phase. It's probably just happening on the MPEG4 channels (mostly HD, bu some SD). Either way, this is not a software issue on the STB. Doesn't mean it's not a problem and not happening, though.

I see it happen rather infrequently, especially over the last 2-3 weeks .. even before that, it was not often. Could be that equipment is being changed out and tweaked and we are seeing these momentary hiccups. Hopefully it will continue to improve as we move forward.
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#31 OFFLINE   Bill Broderick

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Posted 10 November 2009 - 01:03 PM

I'm pretty sure this is from the source, probably during the encoding phase. It's probably just happening on the MPEG4 channels (mostly HD, bu some SD). Either way, this is not a software issue on the STB.


I don't agree. The drop outs are not consistent from box to box. Just the other day, I had the same program recorded on two different HD DVR's. A drop out that occurred on one box, did not occur on the other.

#32 OFFLINE   cygnusloop

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Posted 10 November 2009 - 02:37 PM

Lots of audio dropout on (my recording of) MNF on ESPNHD last night for me too. Almost always audio only, but there were a couple of times that it was accompanied by a blank (black) screen as well. When rewinding, they were always in the same spot (with the same duration and quality), suggesting that it happened during recording, not during playback.

#33 OFFLINE   Doug Brott

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Posted 10 November 2009 - 02:58 PM

I don't agree. The drop outs are not consistent from box to box. Just the other day, I had the same program recorded on two different HD DVR's. A drop out that occurred on one box, did not occur on the other.


I've seen the dropouts occur during Live TV at the exact same time on 2 different STBs attached to two different dish distribution systems (one SWM, one WB68 attached to two separate dishes on my roof). What I saw may not be what is being described here, but it sure sounds similar.
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#34 OFFLINE   pecocus

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Posted 10 November 2009 - 03:07 PM

I've seen the dropouts occur during Live TV at the exact same time on 2 different STBs attached to two different dish distribution systems (one SWM, one WB68 attached to two separate dishes on my roof). What I saw may not be what is being described here, but it sure sounds similar.


I can't help but wonder if it's not the retransmission from DirectTV rather than the source material. I get it on our HD locals a lot, but my friends watching either OTA or via cable don't seem to see (hear?) it happening.
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#35 ONLINE   sigma1914

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Posted 10 November 2009 - 03:11 PM

Lots of audio dropout on (my recording of) MNF on ESPNHD last night for me too. Almost always audio only, but there were a couple of times that it was accompanied by a blank (black) screen as well. When rewinding, they were always in the same spot (with the same duration and quality), suggesting that it happened during recording, not during playback.


To me, the fact that replaying where the dropout occurred, suggests that Directv's transmission or ESPN is at fault & not the boxes.
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#36 OFFLINE   cygnusloop

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Posted 10 November 2009 - 03:32 PM

To me, the fact that replaying where the dropout occurred, suggests that Directv's transmission or ESPN is at fault & not the boxes.


I think your likely correct, however, the fact that it is in the recording could also suggest it was a hiccup in the box (momentary lack of resources??) as the recording was happening. But, as I said, I think you are likely correct. Now if we could correlate the same hiccup on multiple boxes, well, then....

#37 OFFLINE   alnielsen

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Posted 10 November 2009 - 03:41 PM

I'm getting audio studder intermittently from both live and recorded broadcasts on my HR receiver. Using the replay function on the remote corrects the problem. I don't use the SD receivers enough to know if it happens there too.
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#38 OFFLINE   hasan

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Posted 10 November 2009 - 06:46 PM

When you guys say "dropout" are you referring to the screen getting black and audio stopping completely for 3-5 seconds?


I'm reporting just an audio drop, video held fine, with no hint of a disruption. It's easy to confuse a lot of these issues (hence your request for clarification), but in this particular case, it is a very clean audio drop, just like a hole was punched in the stream. No stutter, no accompanying video issue, just a clean hole.
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#39 OFFLINE   tsduke

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Posted 10 November 2009 - 06:49 PM

Yup. As hasan said. Just an audio drop. Nothing else skips a beat.

#40 OFFLINE   brucegrr

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Posted 10 November 2009 - 07:03 PM

Like Hasan said. No video disruption. No brrrpp. Just a brief spot of no sound 2-4 seconds long. This is an every day occurrence for me and multiple channels.

#41 OFFLINE   brucegrr

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Posted 10 November 2009 - 07:05 PM

Now if we could correlate the same hiccup on multiple boxes, well, then....


Or type of audio connection hdmi,optical digital , rca etc.

#42 OFFLINE   Bourbon

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Posted 10 November 2009 - 09:00 PM

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Been dealing with this BS for a while. Definitely software related. I've had limited success in unplugging for at least a minute. Got an old HD Tivo unit upstairs with no problems.

#43 OFFLINE   mickcris

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Posted 11 November 2009 - 12:01 AM

HR21/100 0x368
Been dealing with this BS for a while. Definitely software related. I've had limited success in unplugging for at least a minute. Got an old HD Tivo unit upstairs with no problems.


this is an issue with the mpeg4 channels. HD tivo cannot receive the channels that are having problems.

#44 OFFLINE   jazzyjez

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Posted 11 November 2009 - 07:38 AM

I've seen a noticeable increase in audio only dropouts since the last s/w update on my HR20-700. Watching a recording of "Lie to me" (Fox) had, at a guess, around 20 dropouts during the hour-long episode. Each audio dropout was very brief, I'd guess about a second or less (i.e. partial to whole word missing), and there was no disturbance at all to the video which was perfect throughout - certainly no pixellation that would have been the first indicator of any signal strength issues.

#45 OFFLINE   BKC

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Posted 11 November 2009 - 08:14 AM

My dropouts are still going strong. Most are audio only but every once in awhile if you watch closely the pic. will freeze for a split second. I really have to be paying attention to notice it though. Sure would be nice if this was fixed soon.........

#46 OFFLINE   ehilbert1

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Posted 11 November 2009 - 04:25 PM

I'm also having lots of dropouts on recorded shows. It was on every show I recorded the last few nights on my HR20. I tested this and recorded the same shows on our R10 and the R10 shows were fine. I hope D* has a fix for this soon. It's getting really annoying.

#47 OFFLINE   Stryker412

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Posted 12 November 2009 - 08:31 AM

The past few nights when viewing recorded material, I've had intermittent audio drops. I've had the box since April and this is the first time it's been doing this. Smallville the other night was almost unwatchable (not because of content) due to the massive audio drops. Then watching Californication last night, we had 2-3 drops.

I don't watch much "Live" TV anymore, so I will have to see if it's only on my recorded shows or not.
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#48 OFFLINE   mickcris

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Posted 12 November 2009 - 09:08 AM

I'm also having lots of dropouts on recorded shows. It was on every show I recorded the last few nights on my HR20. I tested this and recorded the same shows on our R10 and the R10 shows were fine. I hope D* has a fix for this soon. It's getting really annoying.


Were these shows recorded in SD on the HR20's or HD?

#49 OFFLINE   ehilbert1

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Posted 12 November 2009 - 05:08 PM

Were these shows recorded in SD on the HR20's or HD?


It was in HD on my HR20. I'm going to try recording in SD on the HR20 tonight and I will see if it's just in HD. I tried again last night to watch Criminal Minds in HD and I had to stop. I was dropping audio like crazy.

#50 OFFLINE   BKC

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Posted 12 November 2009 - 06:06 PM

I watched Criminal Minds OTA in HD and it was fine.




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