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Guest Message by DevFuse

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Audio dropouts?


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1364 replies to this topic

#1361 OFFLINE   veryoldschool

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Posted 01 August 2010 - 05:11 PM

I'm relatively new to this forum so please forgive me if I seem to be asking redundant questions. With the research that I have done it appears that you are or have been in touch with DirecTV about the audio problems. Do you know when or if these problems will be fixed?

I've sent a message off asking for anything they can say about it. I have yet to get a reply. :shrug:
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#1362 OFFLINE   swans

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Posted 02 August 2010 - 07:55 AM

They don't care. ...

... They keep denying it and keep insisting a service call will fix it. They have reformatted the hard drive, forced a software upgrade, even moved the dish (claiming an alignment issue) with no change.


DirecTV doesn't care. They want to make the whole problem an inconvenience for us and say it is a problem with our equipment.

#1363 OFFLINE   swans

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Posted 02 August 2010 - 07:57 AM

Has the occurrence of the drop-outs shrunk, or have people just stopped complaining because they've given up on DirecTV even admitting there's a problem, much less fixing it? At this point, I consider audio drop-outs to be a normal trait of DirecTV service. I think I've learned to subconsciously read lips well enough that sometimes I don't even notice it unless I pay attention.

Wouldn't that suggest that it's NOT an MPEG2 to MPEG4 transcoding issue? I thought they were supposed to have switched to an MPEG4 feed from HBO a long time ago.


I could never recommend DirecTV to any body at this point.:nono2:

#1364 OFFLINE   john18

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Posted 02 August 2010 - 09:20 AM

DirecTV doesn't care. They want to make the whole problem an inconvenience for us and say it is a problem with our equipment.


I respectfully disagree. Why would D* do that when it would undoubtedly cause additional service calls and/or receiver replacements?

I agree with VOS and trust him when he says that the engineering team is both aware of the issue and working to find the problem in the encoding/decoding of the signal where failures cause AVR's to lose the DD audio feed momentarily before they once again find it. Also, perhaps you missed it in either this thread or a similar thread where VOS was discussing the loaner AVR he had been provided while his AVR was off at D* so they could replicate the issues he has been reporting.

I personally have the same audio dropout issues on my Onkyo and am content that the problem is being analyzed and that a fix will be found.

#1365 OFFLINE   Stuart Sweet

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Posted 02 August 2010 - 12:29 PM

Let's continue discussion here:

http://www.dbstalk.c...ad.php?t=182017
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.




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