Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

DirecTV $100 Gift Card?


  • Please log in to reply
29 replies to this topic

#1 OFFLINE   adam1115

adam1115

    Godfather

  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 06 January 2010 - 03:06 PM

Is there something special you have to do to get it? They advertised $100 Visa Gift Card for new customers if you sign up for autopay, never got it....

...Ads Help To Support This Site...

#2 OFFLINE   Justin23

Justin23

    Hall Of Fame

  • Registered
  • 1,214 posts
Joined: Jan 10, 2008

Posted 06 January 2010 - 03:15 PM

Is there something special you have to do to get it? They advertised $100 Visa Gift Card for new customers if you sign up for autopay, never got it....


Did you sign up for service through the D* website? I think it was an online-only special deal...

#3 OFFLINE   RACJ2

RACJ2

    Hall Of Fame

  • Registered
  • 3,854 posts
Joined: Aug 02, 2008

Posted 06 January 2010 - 03:15 PM

Hmmm, maybe sign up for autopay? You have to order the Choice package or higher and enroll in autopay at the time of the order, that's all that the disclaimer stated.

To get your $100 Visa® prepaid card,
all you have to do is:

1. Select the CHOICE™ package or higher
2. Enroll in Auto Bill Pay during checkout.
3. That's it! You'll receive your $100 Visa® prepaid card in the mail.


Edited by RACJ2, 06 January 2010 - 03:21 PM.

HR34-700, HR22-100

#4 OFFLINE   Shades228

Shades228

    DaBears

  • DBSTalk Club
  • 5,971 posts
Joined: Mar 18, 2008

Posted 06 January 2010 - 04:42 PM

You had to sign up with that promotion at the time of the order. If it was not done you are not eligible to receive it. Check your order confirmation letter and see if you signed up for it.

You can also check at directv.com/rebates and see if it's listed under your rebates. If it's not there then you didn't get signed up for it.

#5 OFFLINE   adam1115

adam1115

    Godfather

  • Topic Starter
  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 06 January 2010 - 05:51 PM

Hmmm, maybe sign up for autopay? You have to order the Choice package or higher and enroll in autopay at the time of the order, that's all that the disclaimer stated.


Yes, we are. We enrolled when we ordered on the website.

Did you sign up for service through the D* website? I think it was an online-only special deal...


Yes.

You had to sign up with that promotion at the time of the order. If it was not done you are not eligible to receive it. Check your order confirmation letter and see if you signed up for it.


I did.

You can also check at directv.com/rebates and see if it's listed under your rebates. If it's not there then you didn't get signed up for it.


It isn't.

#6 OFFLINE   RACJ2

RACJ2

    Hall Of Fame

  • Registered
  • 3,854 posts
Joined: Aug 02, 2008

Posted 06 January 2010 - 07:06 PM

Either call or email customer service and see if they show that you are going to get it. May take some time for them to mail it to you.
HR34-700, HR22-100

#7 OFFLINE   adam1115

adam1115

    Godfather

  • Topic Starter
  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 07 January 2010 - 07:49 AM

Either call or email customer service and see if they show that you are going to get it. May take some time for them to mail it to you.


Well yea, I did, and I wasn't on our account... that's why I posted here.. :P

I had my wife call, you have to be with them 2 months (and 2 payments) to get it.

#8 OFFLINE   RACJ2

RACJ2

    Hall Of Fame

  • Registered
  • 3,854 posts
Joined: Aug 02, 2008

Posted 07 January 2010 - 08:00 AM

Well yea, I did, and I wasn't on our account... that's why I posted here.. :P

I had my wife call, you have to be with them 2 months (and 2 payments) to get it.

Not sure if you have met the 2 payment requirement yet. If you have met all the original requirements and feel you should get the Visa prepaid card, here is one last suggestion. You can email Ellen Flilipiak ellen.filipiak@directv.com. She has help resolve several valid issues for other subscribers.
HR34-700, HR22-100

#9 OFFLINE   four32i

four32i

    New Member

  • Registered
  • 1 posts
Joined: Dec 18, 2009

Posted 07 January 2010 - 09:30 AM

Check your rebates page. (directv.com/rebate)

I checked mine a couple days ago, and saw my Giftcard at the "pending status"

#10 OFFLINE   Laker44

Laker44

    Godfather

  • Registered
  • 283 posts
Joined: Jun 18, 2008

Posted 07 January 2010 - 05:53 PM

I did everything that's required 2 years ago.I am still waiting for my gift card.
I have looked online,have no rebates listed.

#11 OFFLINE   adam1115

adam1115

    Godfather

  • Topic Starter
  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 13 February 2010 - 02:08 PM

Still nothing. They said it's after you've had service for two months. Two months was on 2/6, still nothing on the rebate site.

Guess we'll be calling again.

#12 OFFLINE   Shades228

Shades228

    DaBears

  • DBSTalk Club
  • 5,971 posts
Joined: Mar 18, 2008

Posted 13 February 2010 - 11:35 PM

You say you signed up for it but again if it's not on the order confirmation email you didn't get signed up for it. Not everyone was allowed to offer that so depending on who you went through they might not have had the option.

#13 OFFLINE   BKC

BKC

    Icon

  • Banned User
  • 682 posts
Joined: Dec 12, 2007

Posted 14 February 2010 - 09:21 AM

You will probably have to hound the heck out of them, I did. Use email instead of calling so you don't run into the old "I don't see anything on your account" deal.

#14 OFFLINE   adam1115

adam1115

    Godfather

  • Topic Starter
  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 16 February 2010 - 04:03 PM

You will probably have to hound the heck out of them, I did. Use email instead of calling so you don't run into the old "I don't see anything on your account" deal.


That's EXACTLY what they told us!

I'd file a BBB complaint but judging by their F rating they don't care.

They have a support email?

#15 OFFLINE   adam1115

adam1115

    Godfather

  • Topic Starter
  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 16 February 2010 - 04:06 PM

You say you signed up for it but again if it's not on the order confirmation email you didn't get signed up for it. Not everyone was allowed to offer that so depending on who you went through they might not have had the option.


It was ONLINE, it said "Get a $100 gift card if you sign up for auto bill pay" and I clicked and and signed up for online bill pay.

I don't know how I could of signed up wrong.

This is what I signed up for:

Posted Image

#16 OFFLINE   adam1115

adam1115

    Godfather

  • Topic Starter
  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 18 February 2010 - 07:55 AM

I used the contact form on their site and got this response-

Response (Aubrey S.) - 02/16/2010 03:18 PM
Dear Mr. 1115,

Thanks for taking the time to write us.

I see you recently activated service and I would like to let you know that we appreciate your business.

I'm sorry to hear about the issues you're experiencing in trying to get your $100 Visa Card. I have forwarded your information to our management for special handling.

We appreciate your continued patience and understanding.

Sincerely,

Aubrey S.
DIRECTV Customer Service

Seems promising. Hopefully they will resolve it. Thanks for the advice BKC!

#17 OFFLINE   adam1115

adam1115

    Godfather

  • Topic Starter
  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 28 February 2010 - 11:28 PM

They claim this is escalated and that I'll receive a response by next week. DirecTV has a pretty big local presence in Colorado. I'm planning to file a small claims lawsuit including court costs. I plan to post the documents online to reveal the ridiculous tactics they take to renege on their 'offers'.

#18 OFFLINE   Shades228

Shades228

    DaBears

  • DBSTalk Club
  • 5,971 posts
Joined: Mar 18, 2008

Posted 28 February 2010 - 11:46 PM

They claim this is escalated and that I'll receive a response by next week. DirecTV has a pretty big local presence in Colorado. I'm planning to file a small claims lawsuit including court costs. I plan to post the documents online to reveal the ridiculous tactics they take to renege on their 'offers'.


You might want to read your service agreement first. You're bound by arbitration.

#19 OFFLINE   adam1115

adam1115

    Godfather

  • Topic Starter
  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 01 March 2010 - 03:10 PM

You might want to read your service agreement first. You're bound by arbitration.


Oh... that's perfect. But fine, I can do arbitration.

#20 OFFLINE   idigg

idigg

    Legend

  • Registered
  • 243 posts
Joined: May 08, 2008

Posted 01 March 2010 - 03:18 PM

Dude, give them at least 30 days after your 2 month period for it to show up on the rebate site or the DirecTV system when you call, geez. Like others have said, use the support email so you have a paper trail, you will get eventually.
HR21-700
HR22-100
H21-100
---------
AM21 for sale $38 shipped (PM ME)

#21 OFFLINE   Shades228

Shades228

    DaBears

  • DBSTalk Club
  • 5,971 posts
Joined: Mar 18, 2008

Posted 01 March 2010 - 08:39 PM

I'm guessing that you either don't have or have looked at your confirmation letter for your order and noticed it's not on there?

#22 OFFLINE   JeffBowser

JeffBowser

    blah blah blah

  • Registered
  • 2,512 posts
Joined: Dec 21, 2006

Posted 02 March 2010 - 08:36 AM

Another reason I won't recommend DirecTV anymore, even though I stay with them myself. Their business practices and their customer service are the pits. I have never received any promotional spiff without argument, and some I have never received at all. I don't believe in silly lawsuits over trivia (my own trivia, not issues with bigger pictures), so I just let it slide. However, I don't forget it.
------------------------------------------------------------------------
A fool finds no pleasure in understanding but delights in airing his own opinions.

#23 OFFLINE   adam1115

adam1115

    Godfather

  • Topic Starter
  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 02 March 2010 - 11:31 AM

Dude, give them at least 30 days after your 2 month period for it to show up on the rebate site or the DirecTV system when you call, geez. Like others have said, use the support email so you have a paper trail, you will get eventually.


It's been 30 days since my 2 month period. I sent the support email. The response was to wait 14 business days for a response which as also passed.

I'm guessing that you either don't have or have looked at your confirmation letter for your order and noticed it's not on there?


No, it is not on there, but that isn't my fault, they messed up. I did everything right.

I would've never done autopay, wouldn't have even considered it. The learn more link on the $100 gift card offer convinced me to. The fact that I'm ON autopay was a direct result of clicking that offer!

Another reason I won't recommend DirecTV anymore, even though I stay with them myself. Their business practices and their customer service are the pits. I have never received any promotional spiff without argument, and some I have never received at all. I don't believe in silly lawsuits over trivia (my own trivia, not issues with bigger pictures), so I just let it slide. However, I don't forget it.


Yet they won't hesitate to engage collection attorneys over a few hundred bucks if you cancel early... ;)

#24 OFFLINE   Shades228

Shades228

    DaBears

  • DBSTalk Club
  • 5,971 posts
Joined: Mar 18, 2008

Posted 02 March 2010 - 01:28 PM

It's been 30 days since my 2 month period. I sent the support email. The response was to wait 14 business days for a response which as also passed.



No, it is not on there, but that isn't my fault, they messed up. I did everything right.


So you went on the website. You setup the order but it's not your fault it's not on there? The order confirmation page was shown prior to you finalizing the order. Then after getting the email or whatever and not seeing it you still had it installed. I get that your frustrated but you do own this as no one else setup the order but yourself. You have some responsibility.

What I would recomend is to call in and calmly explain what happened. That you placed your order found out about the gift card through the learn more and signed up for autopay. Now if you didn't sign up for autopay in the order and called in later you're not eligible. They can check and maybe will be willing to work with you if they can.

#25 OFFLINE   adam1115

adam1115

    Godfather

  • Topic Starter
  • Registered
  • 306 posts
Joined: Dec 16, 2003

Posted 02 March 2010 - 03:25 PM

So you went on the website. You setup the order but it's not your fault it's not on there? The order confirmation page was shown prior to you finalizing the order. Then after getting the email or whatever and not seeing it you still had it installed. I get that your frustrated but you do own this as no one else setup the order but yourself. You have some responsibility.


Since I didn't write directv's website, how the hell should I know that it shows up on the confirmation page? The other rebates were discounts on programming, the confirmation shows what you ordered.

I DID click the offer, I read it, it said "SIMPLY SIGN UP FOR AUTOPAY AND RECEIVE A $100 Visa GIFT CARD". So I did that. Again, why would I know if it shows up on the email confirming what package I get?

AND I DID call and ask about it, was told that if I signed up for auto pay I was good to go. After I posted here, TWO more reps said we were good to go, just had to wait two months.

What I would recomend is to call in and calmly explain what happened. That you placed your order found out about the gift card through the learn more and signed up for autopay.


You apparently missed that I did that and was told they don't show it on my account. Twice. So I sent the email.


Now if you didn't sign up for autopay in the order and called in later you're not eligible. They can check and maybe will be willing to work with you if they can.


I signed up for it on the website as part of the offer. Not sure how many times I can say that or why you don't believe me.




Protected By... spam firewall...And...