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DirecTV $100 Gift Card?


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29 replies to this topic

#1 OFFLINE   adam1115

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Posted 06 January 2010 - 03:06 PM

Is there something special you have to do to get it? They advertised $100 Visa Gift Card for new customers if you sign up for autopay, never got it....

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#2 OFFLINE   Justin23

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Posted 06 January 2010 - 03:15 PM

Is there something special you have to do to get it? They advertised $100 Visa Gift Card for new customers if you sign up for autopay, never got it....


Did you sign up for service through the D* website? I think it was an online-only special deal...

#3 OFFLINE   RACJ2

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Posted 06 January 2010 - 03:15 PM

Hmmm, maybe sign up for autopay? You have to order the Choice package or higher and enroll in autopay at the time of the order, that's all that the disclaimer stated.

To get your $100 Visa® prepaid card,
all you have to do is:

1. Select the CHOICE™ package or higher
2. Enroll in Auto Bill Pay during checkout.
3. That's it! You'll receive your $100 Visa® prepaid card in the mail.


Edited by RACJ2, 06 January 2010 - 03:21 PM.

HR34-700, HR22-100

#4 OFFLINE   Shades228

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Posted 06 January 2010 - 04:42 PM

You had to sign up with that promotion at the time of the order. If it was not done you are not eligible to receive it. Check your order confirmation letter and see if you signed up for it.

You can also check at directv.com/rebates and see if it's listed under your rebates. If it's not there then you didn't get signed up for it.

#5 OFFLINE   adam1115

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Posted 06 January 2010 - 05:51 PM

Hmmm, maybe sign up for autopay? You have to order the Choice package or higher and enroll in autopay at the time of the order, that's all that the disclaimer stated.


Yes, we are. We enrolled when we ordered on the website.

Did you sign up for service through the D* website? I think it was an online-only special deal...


Yes.

You had to sign up with that promotion at the time of the order. If it was not done you are not eligible to receive it. Check your order confirmation letter and see if you signed up for it.


I did.

You can also check at directv.com/rebates and see if it's listed under your rebates. If it's not there then you didn't get signed up for it.


It isn't.

#6 OFFLINE   RACJ2

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Posted 06 January 2010 - 07:06 PM

Either call or email customer service and see if they show that you are going to get it. May take some time for them to mail it to you.
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#7 OFFLINE   adam1115

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Posted 07 January 2010 - 07:49 AM

Either call or email customer service and see if they show that you are going to get it. May take some time for them to mail it to you.


Well yea, I did, and I wasn't on our account... that's why I posted here.. :P

I had my wife call, you have to be with them 2 months (and 2 payments) to get it.

#8 OFFLINE   RACJ2

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Posted 07 January 2010 - 08:00 AM

Well yea, I did, and I wasn't on our account... that's why I posted here.. :P

I had my wife call, you have to be with them 2 months (and 2 payments) to get it.

Not sure if you have met the 2 payment requirement yet. If you have met all the original requirements and feel you should get the Visa prepaid card, here is one last suggestion. You can email Ellen Flilipiak ellen.filipiak@directv.com. She has help resolve several valid issues for other subscribers.
HR34-700, HR22-100

#9 OFFLINE   four32i

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Posted 07 January 2010 - 09:30 AM

Check your rebates page. (directv.com/rebate)

I checked mine a couple days ago, and saw my Giftcard at the "pending status"

#10 OFFLINE   Laker44

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Posted 07 January 2010 - 05:53 PM

I did everything that's required 2 years ago.I am still waiting for my gift card.
I have looked online,have no rebates listed.

#11 OFFLINE   adam1115

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Posted 13 February 2010 - 02:08 PM

Still nothing. They said it's after you've had service for two months. Two months was on 2/6, still nothing on the rebate site.

Guess we'll be calling again.

#12 OFFLINE   Shades228

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Posted 13 February 2010 - 11:35 PM

You say you signed up for it but again if it's not on the order confirmation email you didn't get signed up for it. Not everyone was allowed to offer that so depending on who you went through they might not have had the option.

#13 OFFLINE   BKC

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Posted 14 February 2010 - 09:21 AM

You will probably have to hound the heck out of them, I did. Use email instead of calling so you don't run into the old "I don't see anything on your account" deal.

#14 OFFLINE   adam1115

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Posted 16 February 2010 - 04:03 PM

You will probably have to hound the heck out of them, I did. Use email instead of calling so you don't run into the old "I don't see anything on your account" deal.


That's EXACTLY what they told us!

I'd file a BBB complaint but judging by their F rating they don't care.

They have a support email?

#15 OFFLINE   adam1115

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Posted 16 February 2010 - 04:06 PM

You say you signed up for it but again if it's not on the order confirmation email you didn't get signed up for it. Not everyone was allowed to offer that so depending on who you went through they might not have had the option.


It was ONLINE, it said "Get a $100 gift card if you sign up for auto bill pay" and I clicked and and signed up for online bill pay.

I don't know how I could of signed up wrong.

This is what I signed up for:

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#16 OFFLINE   adam1115

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Posted 18 February 2010 - 07:55 AM

I used the contact form on their site and got this response-

Response (Aubrey S.) - 02/16/2010 03:18 PM
Dear Mr. 1115,

Thanks for taking the time to write us.

I see you recently activated service and I would like to let you know that we appreciate your business.

I'm sorry to hear about the issues you're experiencing in trying to get your $100 Visa Card. I have forwarded your information to our management for special handling.

We appreciate your continued patience and understanding.

Sincerely,

Aubrey S.
DIRECTV Customer Service

Seems promising. Hopefully they will resolve it. Thanks for the advice BKC!

#17 OFFLINE   adam1115

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Posted 28 February 2010 - 11:28 PM

They claim this is escalated and that I'll receive a response by next week. DirecTV has a pretty big local presence in Colorado. I'm planning to file a small claims lawsuit including court costs. I plan to post the documents online to reveal the ridiculous tactics they take to renege on their 'offers'.

#18 OFFLINE   Shades228

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Posted 28 February 2010 - 11:46 PM

They claim this is escalated and that I'll receive a response by next week. DirecTV has a pretty big local presence in Colorado. I'm planning to file a small claims lawsuit including court costs. I plan to post the documents online to reveal the ridiculous tactics they take to renege on their 'offers'.


You might want to read your service agreement first. You're bound by arbitration.

#19 OFFLINE   adam1115

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Posted 01 March 2010 - 03:10 PM

You might want to read your service agreement first. You're bound by arbitration.


Oh... that's perfect. But fine, I can do arbitration.

#20 OFFLINE   idigg

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Posted 01 March 2010 - 03:18 PM

Dude, give them at least 30 days after your 2 month period for it to show up on the rebate site or the DirecTV system when you call, geez. Like others have said, use the support email so you have a paper trail, you will get eventually.
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