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The February 2010 Create Unhappy Customers Program


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74 replies to this topic

#61 OFFLINE   mikant

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Posted 03 March 2010 - 05:53 PM

Hmmm, could Pittsburgh HD locals be going to 77?

6477 WTAE (ABC 4) MPEG4 HD 77°W 02 QPSK TURBO CODED (5/6) ConUS beam Pittsburgh, PA Not Available
6478 KDKA (CBS 2) MPEG4 HD 77°W 02 QPSK TURBO CODED (5/6) ConUS beam Pittsburgh, PA Not Available
6479 WPXI (NBC 11) MPEG4 HD 77°W 02 QPSK TURBO CODED (5/6) ConUS beam Pittsburgh, PA Not Available
6480 WPGH (FOX 53) MPEG4 HD 77°W 02 QPSK TURBO CODED (5/6) ConUS beam Pittsburgh, PA Not Available

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#62 OFFLINE   GrumpyBear

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Posted 03 March 2010 - 06:52 PM

One thing I haven't seen is a big launch letter from Dish about the new channels. I wonder if they are actually waiting until the move more, and more locals to EA.

#63 OFFLINE   fryguy503

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Posted 04 March 2010 - 08:33 AM

Hmmm, could Pittsburgh HD locals be going to 77?

6477 WTAE (ABC 4) MPEG4 HD 77°W 02 QPSK TURBO CODED (5/6) ConUS beam Pittsburgh, PA Not Available
6478 KDKA (CBS 2) MPEG4 HD 77°W 02 QPSK TURBO CODED (5/6) ConUS beam Pittsburgh, PA Not Available
6479 WPXI (NBC 11) MPEG4 HD 77°W 02 QPSK TURBO CODED (5/6) ConUS beam Pittsburgh, PA Not Available
6480 WPGH (FOX 53) MPEG4 HD 77°W 02 QPSK TURBO CODED (5/6) ConUS beam Pittsburgh, PA Not Available


god i hope not. We just got done moving people from 118.7 to 129 i dont want to have to tell those people, yea were changing them again.
The Postings on this site are my own and do not represent DISH Network's positions, strategies or opinions.

#64 OFFLINE   mikant

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Posted 06 March 2010 - 04:49 PM

god i hope not. We just got done moving people from 118.7 to 129 i dont want to have to tell those people, yea were changing them again.


Are any other locals on both EA and WA?

#65 OFFLINE   BNUMM

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Posted 06 March 2010 - 05:08 PM

Are any other locals on both EA and WA?


Grand Rapids, Michigan.

#66 OFFLINE   scooper

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Posted 06 March 2010 - 08:36 PM

Raleigh NC - but with Raleigh - all stations are available on both.
You CAN put antennas on your owned and/or controlled property...

http://www.fcc.gov/mb/facts/otard.html

#67 OFFLINE   grcooperjr

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Posted 09 March 2010 - 10:08 AM

Howdy Folks....

Yeap, they sure did clobber me.

I got 7 722's and 1 222. My bill went up a whopping $119 per month for the extra receiver cost. I got a $11 credit to help offset the increase. That gives me a new monthly total of $298 per month.....

Called Dish and they don't seem to be concerned about the increase as it only affects a few customers like myself. The CSR stated that the vast majority of their customers only have 1 or 2 receivers so the charge is minimal.

So for the total of $298 per moth total fees, I guess it's time to go shoping....

This really sucks.....

#68 OFFLINE   coldsteel

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Posted 09 March 2010 - 10:54 AM

Howdy Folks....

Yeap, they sure did clobber me.

I got 7 722's and 1 222. My bill went up a whopping $119 per month for the extra receiver cost. I got a $11 credit to help offset the increase. That gives me a new monthly total of $298 per month.....

Called Dish and they don't seem to be concerned about the increase as it only affects a few customers like myself. The CSR stated that the vast majority of their customers only have 1 or 2 receivers so the charge is minimal.

So for the total of $298 per moth total fees, I guess it's time to go shoping....

This really sucks.....




No offense, but I'll call 'shenanigens' on this unless you can say what your base package is.

If you have AEP, you were paying $103, then $7 per HDDVR and $7 for the 222. That's $152. Now, you pay $99, $6 DVR fee and $17 x 6 and $14 x 1. That's $221 before the $11 credit.

Any other package, you were paying $12.98 per additional HDDVR and $7 for the 222 and a $5.98 DVR fee. Now, you pay $17 per HDDVR and 414 for the 222 and $6 DVR fee. Still only a doube-digit change.
DISH 625 dvr

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#69 OFFLINE   grcooperjr

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Posted 09 March 2010 - 04:26 PM

No offense, but I'll call 'shenanigens' on this unless you can say what your base package is.


Well.....

it's 17.00 times 7 for the 722's for $119
$7.00 times 1 for the 222
less $11.00 equipment credit.

$99.99 for the everything package
$10 for HD gold
$6.00 Equipment service plan plan
Playboy and some sports package that my son wants comes up to $68.00

119.00
7.00
99.99
10.00
6.00
68.00

308.00 sub total
11.00 less equip credit
298.99 total

Edited by grcooperjr, 09 March 2010 - 04:37 PM.


#70 OFFLINE   fryguy503

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Posted 09 March 2010 - 04:59 PM

Well.....

it's 17.00 times 7 for the 722's for $119
$7.00 times 1 for the 222
less $11.00 equipment credit.

$99.99 for the everything package
$10 for HD gold
$6.00 Equipment service plan plan
Playboy and some sports package that my son wants comes up to $68.00

119.00
7.00
99.99
10.00
6.00
68.00

308.00 sub total
11.00 less equip credit
298.99 total


Dont Forget that CS did the math correctly by including the First 722 in the price of the programming.
The Postings on this site are my own and do not represent DISH Network's positions, strategies or opinions.

#71 OFFLINE   GrumpyBear

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Posted 09 March 2010 - 05:49 PM

Well.....

it's 17.00 times 7 for the 722's for $119
$7.00 times 1 for the 222
less $11.00 equipment credit.

$99.99 for the everything package
$10 for HD gold
$6.00 Equipment service plan plan
Playboy and some sports package that my son wants comes up to $68.00

119.00
7.00
99.99
10.00
6.00
68.00

308.00 sub total
11.00 less equip credit
298.99 total


I think what Coldsteel is talking about is the Net Difference.
You were paying $152, now you are paying $221, for a Net Difference of $69, not a $119 difference. CD couldn't see how you were seeing a triple digit increase.
Now $69 is a BIG number and a large increase, getting $11 discount is nice but not GREAT.

I am not including the playboy package or the sports package as these didn't change in price and wouldn't effect the net difference part of the bill.

#72 OFFLINE   kodiak_ak

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Posted 09 March 2010 - 06:42 PM

I am trying to get an idea of what is changing with Dish HD programming. Can you help with a short explanation?

JimK

#73 OFFLINE   phrelin

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Posted 09 March 2010 - 07:04 PM

I am trying to get an idea of what is changing with Dish HD programming. Can you help with a short explanation?

JimK

Dish is adding new channels to the HD lineup. That's the short answer.

But I am assuming you're wondering why people are complaining. I don't know how to explain that in a short explanation.

Here in the lower 48, Dish has created an Eastern Arc of satellites located at 61.5°/72.7°/77° and a Western Arc of satellites located at 110°/119°/129°. The last additions to HD were added to satellites located at 72.7° and 129°. Unfortunately, there are many customers receiving their service from satellites located at 110°/119°/61.5° so they didn't get the new channels.

For a few, re-aiming their 61.5° dish to 129° solves the problem, but many don't have a line-of-sight to 129°. For others in the East, getting a new 1000.4 dish aimed at the Eastern Arc solves their problem. But for some, their local HD or SD channels are not on Eastern Arc satellites. So that solution doesn't work for them.

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#74 OFFLINE   kodiak_ak

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Posted 09 March 2010 - 08:15 PM

Dish is adding new channels to the HD lineup. That's the short answer.

But I am assuming you're wondering why people are complaining. I don't know how to explain that in a short explanation.

Here in the lower 48, Dish has created an Eastern Arc of satellites located at 61.5°/72.7°/77° and a Western Arc of satellites located at 110°/119°/129°. The last additions to HD were added to satellites located at 72.7° and 129°. Unfortunately, there are many customers receiving their service from satellites located at 110°/119°/61.5° so they didn't get the new channels.

For a few, re-aiming their 61.5° dish to 129° solves the problem, but many don't have a line-of-sight to 129°. For others in the East, getting a new 1000.4 dish aimed at the Eastern Arc solves their problem. But for some, their local HD or SD channels are not on Eastern Arc satellites. So that solution doesn't work for them.

Phrelin

Thanks for the info, I was concerned that Alaska's HD situation may be changing.

Jimk

#75 OFFLINE   naptime

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Posted 09 March 2010 - 10:19 PM

Thanks for the info, I was concerned that Alaska's HD situation may be changing.

Jimk


My understanding is that Alaska's HD situation will be changing, hopefully for the better, when Echostar 14 goes live in a couple of months at 119º. I think it launches in a couple of weeks.




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