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VIP 211k with WD My Essential 1TB Hard Drive Not Working.
Posted 17 February 2010 - 03:30 AM
Can someone help? I have hooked up the hard drive to my vip 211k, the box detects it, then I get message 499 - "to activate DVR call...." I have called and activated the feature, yet the DVR fundtion doesnt work. I still got the message 499. I called back, they asked me to wait 48 - 72 hours. Time passed and nothing happened. I called back again, they had me read off the reciever id and smart card id, CSR stated the feature was activated, and to wait another 48 - 72 hours.
I called once again, and I got the same story. Dish has no clue why it isnt working, and no one seems to want to help.
Has anyone else had the same peoblem? If so, what was the fix? Any Ideas? Any one?
Thank you everyone in advance.
Posted 17 February 2010 - 06:25 AM
Posted 17 February 2010 - 06:28 AM
Call them up, make sure it's on the 211, and what's more MAKE SURE THEY REMOVE THE CHARGE FOR YOUR 722. Took me a month to find that one.
"Belligerent and numerous."
Cord cut entirely! LR: Vizio 1080p 42" & Roku 4, BR: Toshiba 720p 32" & Roku 3, Game room: Vizio E43, 360, and PC. Plex server with 4TB storage, Tablo OTA DVR.
Posted 17 February 2010 - 04:11 PM
Posted 17 February 2010 - 06:35 PM
Visit the EchoStar Knowledge Base
"The other guys charge $9.95/month to use tapeless record" - Dish Network Tech Forum, 8-6-01
"dual" is NOT the same as "Twin" - here's why
Posted 19 February 2010 - 02:08 PM
The CSR fed you a line. New authorizations should show up within a few minutes. Call them back and have them tell you what got authorized. It should be DVR Conversion; EHD Archival is for the DVR models.
Boba is correct, Should only take about 1-2 minutes from when the signal is sent. make sure they added the EHD DVR Conversion NOT the Archival. They would only see the archival on the account avaliable to add if there is also a 612/622/722 on the acct.
Posted 14 March 2010 - 12:35 AM
Posted 14 March 2010 - 09:13 AM
Sent from my Dell Lattitude D633 using FireFox under Windows 5.1