I received the following from Executive Communications in response to my email:
I have been advised that if I subscribe to the Dish Service Plan and later want to cancel it, I will be charged $25.00 for the cancellation even if I don't cancel it until next year. Yet the "DISH Network Service Plan Terms and Conditions" linked on your DISH Service Plan web site states as follows:
9. Cancellation : You may cancel this Plan at any time by calling DISH Network at 1-800-333-DISH (3474). If You cancel this Plan within the first thirty (30) days after receipt of this Plan, You will be charged a cancellation fee of $25.00. If this Plan was inadvertently sold to You on a Product which was not intended to be covered by this Plan, DISH Network will cancel this Plan and return the full purchase price of the Plan to You.
Since I tend to rely on the written documents instead of your customer service personnel, I am concerned that the document on the web site is incorrect even though the web site appears to have been completely updated and the bottom of web page includes ©Copyright 2010, DISH Network L.L.C., all rights reserved.
Could someone please clarify this for me.
This is a bit "fuzzy" as policy, but obviously for many here who have followed the practice of adding the plan on Monday morning, calling for service on Monday afternoon, getting the work done on Wednesday at a greatly reduced price, and calling to cancel the plan on Thursday, that isn't going to work any more. Not that it should have been possible to do that before....
Thank you for your email.
I would like to specify that the cancellation fee for the Dish Service Plan was initially set up for customers who would like to participate in upgrades and technician visits but only want to pay $15.00 to do so and add the Service Plan for $6.00 and remove it within weeks. There are exceptions we can make but is it determined on a case by case basis. We make this determination based on the account history. If you do decide to add the Service Plan please let me know.
Please let me know if you have any additional questions or would like to discuss this matter further.
Edited by phrelin, 10 March 2010 - 11:23 AM.