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Is the installer jerking me around?
Posted 13 March 2010 - 11:04 AM
I still have the dish mount (without LNBs), with cables running down to where I want the box installed. These are the same cables I was using a year ago, and for years before that.
The installer is a third-party installer who told me that his company won't let him use my preexisting cable. This company seems to be the sole official dish contractor in my state.
He suggested that I cancel the install, and reschedule it through his retailer, where he'd be able to use the existing cables and not have to rewire anything. The other option was to have him pull completely new cable. This would have involved drilling new holes in my house, routing it differently, and otherwise doing things that I don't really want done to my house.
As per his suggestion, I canceled the install, but haven't called to schedule the second install. When I canceled, they asked me to confirm what he'd told them - that I didn't want to have new cables and holes in my house. His employer seemed to accept this as a legitimate reason to cancel.
So, what's going on? Anyone had anything like this before? Am I about to get hosed?
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Posted 13 March 2010 - 11:17 AM
But up until a couple of years ago, the sat companies were growing at a huge rate and it was deemed more important to "get those jobs in" than to follow the installation standards. Houses that were pre-wired with RG59 were often connected right up, with the installer crossing his fingers hoping everything worked long enough for him to get his paperwork signed and get down the road. These "not to code" installations tended to have a higher incidence of problems, and things got worse when customers started upgrading to HD and/or additional rooms and didn't understand that the new equipment often wouldn't work with the same cables that the old stuff worked on.
Starting around 2008, Dish started enforcing the installation rules, with draconian penalties if you didn't follow them. Any unapproved item was an instant fail, resulting in a chargeback for the entire job as well as a requirement to come back to the job and bring it up to code.
So, based on what you posted, it sounds like this is what is happening. It's legit.
Posted 13 March 2010 - 11:18 AM
I wonder why the installer couldn't use the same "path" as your original cables.
Posted 13 March 2010 - 11:21 AM
That IS where most of this type "BS" comes from.
Do you have Rg-6 to the tv locations NOW?
If so, there is no technical reason for what was told to you .
I would Definitely
Posted 13 March 2010 - 11:40 AM
With a different install tech.
Posted 13 March 2010 - 11:45 AM
Followup: the installer's boss just came over and asked to look at my install. It is indeed RG-6 everywhere, but only rated up to 2.75 GHz instead of the 3 GHz that Dish mandates, so he agreed that new cabling would be needed. He said that an installer *can* use the same path as the old cabling, and we rescheduled the install for tomorrow.
With a different install tech.
BTW, :welcome_s to the site. Good luck on the install.
Posted 13 March 2010 - 12:56 PM
Posted 13 March 2010 - 01:16 PM
How do you tell RG6 2.75 from 3 ghz ?
It is marked on the cable. There is no difference except that they were tested to the higher frequency.
Posted 13 March 2010 - 07:06 PM
Dish 1000.2 @ 110, 119, 129; dish 500 @ 61.5
Antennas - CM4228; RS U75-R; coathanger; Funke PSP.1922 (stillin the box); paperclip
Displays: Sony VPH D50Q with HD Fury HDMI input; Hitachi 57F59; Sony Bravia LCD;Sanyo 32" LCD; Panasonic 42" plasma
Sony 80GB PS3; Toshiba HD-DVD
Give me a Finco colinear array and I'll rule the world - HA-HA-HA-HA!
Posted 14 March 2010 - 06:34 PM
Posted 14 March 2010 - 06:40 PM
Posted 14 March 2010 - 06:42 PM
Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK