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Guest Message by DevFuse

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Impressed with Harmony tech support


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2 replies to this topic

#1 OFFLINE   dpeters11

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Posted 08 April 2010 - 11:09 AM

My screen on my 620 went out and I was dreading dealing with email support. They responded once with a few low ball questions (including ones I thought I'd answered ahead of time, like yes I tried new batteries.)

About 20 minutes after responding to them I had an RMA number. Really nice thing though, is when you get a warranty replacement, you don't actually send in your old remote. Just throw it away when the new one comes.

Not bad at all.

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#2 OFFLINE   Casey21

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Posted 08 April 2010 - 12:17 PM

Good to hear - congrats! I've always heard great things about Harmony support. Haven't yet had to use them (have a couple of their remotes for the previous 3 yrs-all working fine) but I did use their forum when I had a question. Several nice, helpful responses from the Harmony community.
Home Theater
HR24-200
65 in. Panasonic Plasma VT50
Yamaha RX-A810
Panasonic Blu-ray DMPBDT220

Great Room
HR23-700
46 in. Sharp Aquos LCD
Yamaha RXV-671
Roku-XD

Bedroom
HR20-700
36 in. Sharp Aquos LCD

#3 OFFLINE   dpeters11

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Posted 08 April 2010 - 12:40 PM

Good to hear - congrats! I've always heard great things about Harmony support. Haven't yet had to use them (have a couple of their remotes for the previous 3 yrs-all working fine) but I did use their forum when I had a question. Several nice, helpful responses from the Harmony community.


I know mine's dropped a few times, but not between the time I know the screen worked and it didn't. But since they don't want the old remote, no worries there or some dumb water sensor like we have on cell phones :)




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