Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk, like most online communities you must register to view or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Be a part of DBSTalk by signing in or creating an account.
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members.
 
Guest Message by DevFuse

Photo
- - - - -

Impressed with Harmony tech support


  • Please log in to reply
2 replies to this topic

#1 OFFLINE   dpeters11

dpeters11

    Hall Of Fame

  • DBSTalk Club
  • 11,898 posts
  • LocationCincinnati
Joined: May 30, 2007

Posted 08 April 2010 - 11:09 AM

My screen on my 620 went out and I was dreading dealing with email support. They responded once with a few low ball questions (including ones I thought I'd answered ahead of time, like yes I tried new batteries.)

About 20 minutes after responding to them I had an RMA number. Really nice thing though, is when you get a warranty replacement, you don't actually send in your old remote. Just throw it away when the new one comes.

Not bad at all.

...Ads Help To Support This SIte...

#2 OFFLINE   Casey21

Casey21

    Legend

  • Registered
  • 197 posts
Joined: Sep 20, 2007

Posted 08 April 2010 - 12:17 PM

Good to hear - congrats! I've always heard great things about Harmony support. Haven't yet had to use them (have a couple of their remotes for the previous 3 yrs-all working fine) but I did use their forum when I had a question. Several nice, helpful responses from the Harmony community.
Home Theater
HR24-200
65 in. Panasonic Plasma VT50
Yamaha RX-A810
Panasonic Blu-ray DMPBDT220

Great Room
HR23-700
46 in. Sharp Aquos LCD
Yamaha RXV-671
Roku-XD

Bedroom
HR20-700
36 in. Sharp Aquos LCD

#3 OFFLINE   dpeters11

dpeters11

    Hall Of Fame

  • Topic Starter
  • DBSTalk Club
  • 11,898 posts
  • LocationCincinnati
Joined: May 30, 2007

Posted 08 April 2010 - 12:40 PM

Good to hear - congrats! I've always heard great things about Harmony support. Haven't yet had to use them (have a couple of their remotes for the previous 3 yrs-all working fine) but I did use their forum when I had a question. Several nice, helpful responses from the Harmony community.


I know mine's dropped a few times, but not between the time I know the screen worked and it didn't. But since they don't want the old remote, no worries there or some dumb water sensor like we have on cell phones :)




spam firewall