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Impressed with Harmony tech support
Posted 08 April 2010 - 11:09 AM
About 20 minutes after responding to them I had an RMA number. Really nice thing though, is when you get a warranty replacement, you don't actually send in your old remote. Just throw it away when the new one comes.
Not bad at all.
Posted 08 April 2010 - 12:17 PM
65 in. Panasonic Plasma VT50
Panasonic Blu-ray DMPBDT220
46 in. Sharp Aquos LCD
36 in. Sharp Aquos LCD
Posted 08 April 2010 - 12:40 PM
Good to hear - congrats! I've always heard great things about Harmony support. Haven't yet had to use them (have a couple of their remotes for the previous 3 yrs-all working fine) but I did use their forum when I had a question. Several nice, helpful responses from the Harmony community.
I know mine's dropped a few times, but not between the time I know the screen worked and it didn't. But since they don't want the old remote, no worries there or some dumb water sensor like we have on cell phones