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2nd Tuner out on 722...they want $95 to have a look. Help!
Posted 20 April 2010 - 10:50 PM
Messing around with the box last night, I discovered that I could still access the 'good' tuner when I get the 'acquiring signal' screen by starting playback of a recording and then hitting PIP. This seemed to bring up the active tuner. Then swap and PIP until it exits the recording entirely. I can also access my OTA channels still. However, as soon as I hit swap (for the other tuner) I'm back to the 'acquiring signal' screen and must repeat the above to exit it (guide,up/down...none of that works).
So, then I decided that I would swap out the coaxial inputs on the back in hopes to eliminate if it's a box problem or cable/satellite. However, I didn't get anything when swapping, but I'm not sure if that's really a true test. I'm not really certain how to tell which tuner I'm currently on. Maybe I wasn't able to get to the 'good' tuner with the method described above.
I don't think this is relevant, but just more info: I'm currently running component to my main living room HDTV and HDMI to the master bedroom HDTV.
Anyone have ideas on a fix? Or at least how to determine where the problem lies...box or satellite? I'm sure I left out some vital information to help with this, so please let me know. I need your help. Thanks!
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Posted 20 April 2010 - 11:00 PM
As of Feb 1, 2010, all tech visits are $95 without the Service Plan and $15 with. And the CSRs have been trained NOT to waive these fees anymore unless Dish has already screwed up somehow (missed appointment, etc.).
The problem is that Dish generally won't RA a receiver for signal issues; it's assumed it *isn't* the receiver and they'll want a tech to check it out. But with this specific failure (one tuner; the other is fine), it'll be a receiver problem.
Too bad your receiver isn't power-cycling, as that would pretty much force them to send you a replacement receiver. Hint-hint.
Posted 21 April 2010 - 05:21 PM
Posted 21 April 2010 - 06:43 PM
Posted 21 April 2010 - 08:11 PM
BTW, I don't have a second box but am utilizing the HDMI out to feed to the master bedroom HDTV (75 feet away). I'm so happy I'm able to have this setup with the Dish box. Not an option if I went with DirecTV...so switching is not an option either. I like the content and the superior DVR, just not the resistance when there's a problem.
Posted 22 April 2010 - 06:09 AM
Simple solution. See ya Dish and hello DirecTv.
That's what I'm doing as soon as the HR24's come out on May 1st.
63 HD DVD
Posted 25 April 2010 - 10:51 PM
Posted 27 April 2010 - 02:30 PM
Posted 27 April 2010 - 05:23 PM