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Guest Message by DevFuse

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HR21 DVR diagnostic code 14-007

whdvr

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8 replies to this topic

#1 OFFLINE   tony9

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Posted 21 April 2010 - 05:32 PM

I have a full screen message asking me to re boot....... I unplugged for 12 hrs ..... after re boot the same message. My "list" of DVR recordings is now gone :( - has anyone had this "code" problem previously?

thank you


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#2 OFFLINE   RobertE

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Posted 21 April 2010 - 05:35 PM

It's dead. See the link in my sig.
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#3 OFFLINE   tony9

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Posted 21 April 2010 - 06:41 PM

thanks Robert ........... its a leased DVR of course ......... I should call DTV directly and they'll have me return the "dead" unit ? ........ then a replacement will be sent back to me ?

I hate having to make a home service repair schedule, my hours are always changing ( I'm on call) - I'm hoping this simple exchange can be done with no home service scheduled. Any reply is appreciated. Thank you.

#4 OFFLINE   matt

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Posted 21 April 2010 - 07:04 PM

They will send you a receiver and then an empty box to return the dead one.

Just tell them you got that message and they will know the tech can't do anything to help it, most likely. If they try to send someone out, try calling and getting someone else :P
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

#5 OFFLINE   matt

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Posted 21 April 2010 - 07:04 PM

They will probably charge you $20 for shipping but that should be it.
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

#6 OFFLINE   spartanstew

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Posted 21 April 2010 - 07:14 PM

Unless you have the protection plan.

I'm sure Directv can't wait to get their hands on your unit.

 
Directv customer since 2000

#7 OFFLINE   tony9

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Posted 21 April 2010 - 07:30 PM

thank you to all who replied !

#8 OFFLINE   matt

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Posted 21 April 2010 - 07:31 PM

Unless you have the protection plan.


That's true.
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009

#9 OFFLINE   bsather

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Posted 11 May 2010 - 02:19 PM

My HR21-200's drive just crapped out..and of course they sent me another HR21-200. Looks like someone ice skated on the top of it. Refurbs...ugh. And the HR21-200 is the worst with those two fans in it. Good thing the HR24 is ordered, the 200 is going back.





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