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Guest Message by DevFuse

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MRV/DECA Going National May 13th


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1989 replies to this topic

#221 OFFLINE   Sixto

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Posted 13 May 2010 - 10:25 AM

As noted in the other thread...

You can continue to call, and elevate your blood pressure.

Or you can wait, until we have a clear and concise method posted to get MRV activated via ethernet.

Thanks Earl.

Awaiting the info, no rush here.

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#222 OFFLINE   Milkman

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Posted 13 May 2010 - 10:26 AM

please make sure you have the following:

  • Patience
  • Persistence
  • Politeness


There is no reason that you shouldn't be using these every time you call a CSR for ANY company (especially the first and last P). In my opinion it is RARELY the fault of a CSR that you aren't getting what you wanted. Sometimes it is bad training, sometimes it is someone new, sometimes it is policy.

There is no reason that you should ever lose your patience or be rude with a CSR (short of them maybe being rude to you, but even then, yelling won't help).

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#223 OFFLINE   Sgt. Slaughter

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Posted 13 May 2010 - 10:26 AM

Now the story is ethernet can be used for MRV with HR24 only...on the phone now.


I got this too and was told it wouldn't let her place the order b/c of this so she transfered me to Technical Dept. and they were on top of their stuff and got it right away.

#224 OFFLINE   bobnielsen

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Posted 13 May 2010 - 10:26 AM

I called and the CSR seemed fairly competent but after working on it a while, she said that since I am now using the beta, it wouldn't show up on my account now but would automatically show up when the beta ends. I'm not so sure of that and will call again before 5/20 to verify.

#225 OFFLINE   cnmurray8

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Posted 13 May 2010 - 10:28 AM

First try at getting it activated on ethernet was not successful. They checked my account and said I have everything I need but the system would not allow them to activate. They went to a supervisor who said that as long as I was still activated in the beta test they could not activate. Oh well I will try later when I get home from work.

Does anyone know if their system reports back to them what you have for equipment? I have not had an installer at my house in over 8 years when the old 18 inch dish was installed. She new I had a SWM 5 LNB installed and they did not do it and I never told when I installed it a couple years ago.

#226 OFFLINE   DMRI2006

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Posted 13 May 2010 - 10:30 AM

As noted in the other thread...

You can continue to call, and elevate your blood pressure.

Or you can wait, until we have a clear and concise method posted to get MRV activated via ethernet.


Thanks Earl. Would much rather sit tight until you guys have sorted it out than deal with CSR's. I have enough blood pressure issues! lol.

#227 OFFLINE   adamson

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Posted 13 May 2010 - 10:31 AM

OK all is good, I am activated courtesy of Marco in tech support. My account shows this as well! :)

Thanks Earl for working on this today and my apologies for getting miffed...lol.

Edited by adamson, 13 May 2010 - 10:33 AM.
edit


#228 OFFLINE   Doug Brott

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Posted 13 May 2010 - 10:31 AM

Folks here is some more information .. this is from DIRECTV:

We are excited to announce that the DIRECTV® Whole-Home DVR service (formerly known as DIRECTV® Multi-Room DVR service) has launched nationally. This great new service that provides multi-room viewing capabilities to our customers is now available to all customers across the United States. As a result, we will be turning off the Beta trial for the service on May 20, 2010. If you are currently participating in the beta trial please give us a call at 1.800.531.5000 to learn how you can activate this great new service.


As noted earlier:
  • MRV Beta will be disabled on Thursday May 20
  • Whole-Home DVR service (MRV) will be $3/month
  • If your installation is NOT "MRV-Compatible"
  • CSR will ask you to upgrade to DECA/SWiM ($99 + $49)
  • If Upgrade refused, CSR can set flag for "MRV-unsupported" the add Whole-Home DVR service (no $99/$49 fee)

Please, just remain patient as CSRs come up to speed on this new service. Today is the FIRST day it has been available.
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#229 OFFLINE   dwcolvin

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Posted 13 May 2010 - 10:33 AM

There is no reason that you shouldn't be using these every time you call a CSR for ANY company (especially the first and last P). In my opinion it is RARELY the fault of a CSR that you aren't getting what you wanted. Sometimes it is bad training, sometimes it is someone new, sometimes it is policy.

There is no reason that you should ever lose your patience or be rude with a CSR (short of them maybe being rude to you, but even then, yelling won't help).


I draw the line at being lied to, e.g., "there is no problem with the H20-600".

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#230 OFFLINE   Milkman

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Posted 13 May 2010 - 10:35 AM

I draw the line at being lied to, e.g., "there is no problem with the H20-600".


Once again, this could be a matter of product education, and not being lied to. There is a distinct difference.

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#231 OFFLINE   beer_geek

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Posted 13 May 2010 - 10:37 AM

As noted in the other thread...

You can continue to call, and elevate your blood pressure.

Or you can wait, until we have a clear and concise method posted to get MRV activated via ethernet.



Why wasn't a clear and concise method posted ahead of time? DirecTV knew what we were going to do. It's all over the threads that many would just opt to have the system activated.

#232 OFFLINE   say-what

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Posted 13 May 2010 - 10:38 AM

I called and the CSR seemed fairly competent but after working on it a while, she said that since I am now using the beta, it wouldn't show up on my account now but would automatically show up when the beta ends. I'm not so sure of that and will call again before 5/20 to verify.

I had the Beta authorized on all receivers and once they flipped the MRV flag on my account, the Beta option disappeared from my receiver's setup menu and MRV showed online on my account (had to log out and back in, a simple refresh of the page did not work)

#233 OFFLINE   veryoldschool

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Posted 13 May 2010 - 10:42 AM

Why wasn't a clear and concise method posted ahead of time? DirecTV knew what we were going to do. It's all over the threads that many would just opt to have the system activated.

Perhaps because we're in the less than .1% of the customer base and they're focusing on the main customer base.
A.K.A VOS

#234 OFFLINE   adamson

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Posted 13 May 2010 - 10:43 AM

Why wasn't a clear and concise method posted ahead of time? DirecTV knew what we were going to do. It's all over the threads that many would just opt to have the system activated.


This is exactly what I was thinking, people would not get upset if Directv had all their ducks in a row.

#235 OFFLINE   Herdfan

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Posted 13 May 2010 - 10:43 AM

but would automatically show up when the beta ends. I'm not so sure of that and will call again before 5/20 to verify.


As noted in the other thread...

You can continue to call, and elevate your blood pressure.

Or you can wait, until we have a clear and concise method posted to get MRV activated via ethernet.


The reason I called today is that there is a very narrow window to add MRV before the beta ends. If they were going to force an upgrade, I wanted there to be time to get it done before the Beta drops off.

JMHO, but the window should have been longer. ie start taking orders now, but don't remove beta/start charging until 6/1.

#236 OFFLINE   Milkman

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Posted 13 May 2010 - 10:45 AM

The reason I called today is that there is a very narrow window to add MRV before the beta ends. If they were going to force an upgrade, I wanted there to be time to get it done before the Beta drops off.

JMHO, but the window should have been longer. ie start taking orders now, but don't remove beta/start charging until 6/1.


Agreed on all points.

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#237 OFFLINE   dwcolvin

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Posted 13 May 2010 - 10:45 AM

Once again, this could be a matter of product education, and not being lied to. There is a distinct difference.


OK, how about, "I will send a replacement receiver," and she doesn't? :mad:

This was all after a CSR had agreed to replace it, but that didn't get on an alignment work order, so the Tech didn't have a replacement when the truck rolled, and suggested I just call and have one shipped.

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Gigabit Ethernet (DirecTV DECA); 2.4 and 5GHz 802.11n; HD Slingbox


#238 OFFLINE   veryoldschool

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Posted 13 May 2010 - 10:46 AM

JMHO, but the window should have been longer. ie start taking orders now, but don't remove beta/start charging until 6/1.

Hey everybody, this is hitting them like a freight train.
Everything is in flux and they may well find it's best to extend the Beta period.
A.K.A VOS

#239 OFFLINE   kick4fun

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Posted 13 May 2010 - 10:46 AM

Was told that because I've had this account only 4 months, there would be an additional $50 charge and that couldn't be waived.. So to install,
$99+$49+$50= no THANKS!!! And to boot, the connection went out today. Of course I'm out of the 90 day window of first ordering. So either pay $50 for some moron to change alignment, or pay $5.99 a month for protection plan.. All in all, Directv stuck it to me!! Thanks!!!

#240 OFFLINE   beer_geek

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Posted 13 May 2010 - 10:47 AM

Perhaps because we're in the less than .1% of the customer base and they're focusing on the main customer base.


Don't you mean that YOU are in that small percentage of people who have the DECA already and the rest of the Beta customers are the ones using their own networks?




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