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Guest Message by DevFuse

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MRV/DECA Going National May 13th


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1989 replies to this topic

#26 OFFLINE   Doug Brott

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Posted 08 May 2010 - 03:02 PM

So, do I have to call to get the MRV flag set even if I'm happy with my HRs being connected to my home network and don't really need DECA?


No you do not .. but you will not be able to use Multi-Room Viewing if you don't. The charge will be $3/month regardless of DECA or home networking.
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#27 OFFLINE   Doug Brott

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Posted 08 May 2010 - 03:04 PM

You have 7 days to call and get the flag set on your account. So far, it's not at all certain that a truck roll is going to be required.


If you don't MRV will stop functioning. As LameLefty stated no one knows if you'll be required to do the SWM/DECA upgrade or not.


You will not have to do the SWiM/DECA upgrade .. You WILL be able to use home networking .. It will still cost $3/month ..

The best I can tell, the CSRs are not yet ready for this (think 5/13). You will have to call in when things start, but don't call now as I don't think there is any way to turn it on yet.
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#28 OFFLINE   RunnerFL

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Posted 08 May 2010 - 03:10 PM

You will not have to do the SWiM/DECA upgrade .. You WILL be able to use home networking .. It will still cost $3/month ..

The best I can tell, the CSRs are not yet ready for this (think 5/13). You will have to call in when things start, but don't call now as I don't think there is any way to turn it on yet.


Any idea if those of us who tested DECA are listed in their system as already having SWM/DECA, or are they going to ask if we want to do the SWM/DECA upgrade? :)
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#29 OFFLINE   texasmoose

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Posted 08 May 2010 - 04:16 PM

Any idea if those of us who tested DECA are listed in their system as already having SWM/DECA, or are they going to ask if we want to do the SWM/DECA upgrade? :)


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#30 OFFLINE   ffemtreed

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Posted 08 May 2010 - 04:31 PM

So has this been confirmed that I am going to lose MRV on May 20th? Or is this just speculation. Gotta prepare the wife ahead of time.

#31 OFFLINE   jdspencer

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Posted 08 May 2010 - 04:37 PM

You will not have to do the SWiM/DECA upgrade .. You WILL be able to use home networking .. It will still cost $3/month ..

The best I can tell, the CSRs are not yet ready for this (think 5/13). You will have to call in when things start, but don't call now as I don't think there is any way to turn it on yet.

But, will the CSRs insist that I upgrade to SWM/DECA or just enable the MRV flag? The $3 doesn't really bother me as once DirecTV offers us our LiL I can save a bit when DNS drops off the subscription. Let's hope the CSRs are up to the deluge of calls.:)

BTW, when I opted into the Beta MRV how did DirecTV know it? I assume via the network connection, so they already know I opted in. Therefore, should be able to just start charging me the $3 fee. Or is this just too logical?
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#32 OFFLINE   veryoldschool

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Posted 08 May 2010 - 05:20 PM

BTW, when I opted into the Beta MRV how did DirecTV know it? I assume via the network connection, so they already know I opted in. Therefore, should be able to just start charging me the $3 fee. Or is this just too logical?

So you're asking/saying if my four year old was the one that clicked "ok" to the opt-in screen, that means the bill payer will feel it's alright for DirecTV to charge me. :nono:
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#33 OFFLINE   Doug Brott

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Posted 08 May 2010 - 05:22 PM

But, will the CSRs insist that I upgrade to SWM/DECA or just enable the MRV flag? The $3 doesn't really bother me as once DirecTV offers us our LiL I can save a bit when DNS drops off the subscription. Let's hope the CSRs are up to the deluge of calls.:)

BTW, when I opted into the Beta MRV how did DirecTV know it? I assume via the network connection, so they already know I opted in. Therefore, should be able to just start charging me the $3 fee. Or is this just too logical?


You will have to call and tell them .. I don't know the specifics, but they will almost certainly be reading you some legal speak that you will have to agree to before they turn it on. I do not think you will be able to order by remote or web, but I'd be happy to be proven wrong on that.
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#34 OFFLINE   Doug Brott

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Posted 08 May 2010 - 05:23 PM

So has this been confirmed that I am going to lose MRV on May 20th? Or is this just speculation. Gotta prepare the wife ahead of time.


If you are choosing to not pay, then I'd say that the 20th is a good day to call "the end."
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#35 OFFLINE   ffemtreed

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Posted 08 May 2010 - 06:18 PM

If you are choosing to not pay, then I'd say that the 20th is a good day to call "the end."


Thanks for the heads up!

With only two boxes and only me and my wife living here its not worth it to me. Plus its a little about principle about not paying for a software update either, but that's not for this thread.

Also if having to call in is true that further makes my decision easier. I HATE calling them!

#36 OFFLINE   Herdfan

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Posted 08 May 2010 - 06:30 PM

I do not think you will be able to order by remote or web, but I'd be happy to be proven wrong on that.


I would be very happy for you to be proven wrong. :D;)

I remember the good old days when you could add a new receiver online.

#37 OFFLINE   Herdfan

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Posted 08 May 2010 - 06:31 PM

Gotta prepare the wife ahead of time.


Gotta think $3/mo is well worth it to keep the wife happy. :eek2::)

#38 OFFLINE   Doug Brott

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Posted 08 May 2010 - 06:35 PM

Gotta think $3/mo is well worth it to keep the wife happy. :eek2::)


I'd agree with that ..
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#39 OFFLINE   ffemtreed

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Posted 08 May 2010 - 07:04 PM

Gotta think $3/mo is well worth it to keep the wife happy. :eek2::)


She will be happy, i told her i'll give up my gamefly and we can get netflix back. Also after the summer is over and I drop my extra old box that I activated for my camper i might check out MRV again.

#40 OFFLINE   veryoldschool

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Posted 08 May 2010 - 08:07 PM

Gotta think $3/mo is well worth it to keep the wife happy. :eek2::)

If it was only that easy to keep them happy, we'd ALL pay the three bucks a month. :lol:
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#41 OFFLINE   hitokage

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Posted 09 May 2010 - 01:30 AM

I remember the good old days when you could add a new receiver online.

There are some CSRs that think you still can :confused:.

#42 OFFLINE   Hdhead

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Posted 09 May 2010 - 05:56 AM

Called to see if I could set up an appointment for MRV installation. Told me to call back on Thursday and they would be able to set it up right away.:)

#43 OFFLINE   V'ger

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Posted 09 May 2010 - 12:34 PM

What are the odds, DirecTV is going to extend commitment dates with abd without DECA hardware when you call in?

#44 OFFLINE   veryoldschool

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Posted 09 May 2010 - 01:07 PM

What are the odds, DirecTV is going to extend commitment dates with abd without DECA hardware when you call in?

Quite low would be my guess since going with the DECA upgrade doesn't have a commitment unless there is a receiver swap as part of it.
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#45 OFFLINE   lugnutathome

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Posted 10 May 2010 - 12:17 PM

I can confirm that they have no way to just turn it on yet. As of Sat they did not and sounded like they might not be prepared come stated cut over day.

So far I've been through 4 different call requests (given I am in one of the test markets) and I get different stories from each but consistently informed they can do nothing short of a new DECA install till post national roll out.

I had hoped that being in one of the test markets I could just get the boxes authorized and avoid the post national rush but NOOO. I'm pretty certain the field techs are authorizing the receivers individually at the sites now which implies to me a keyword search would make it fizz:rolleyes:

I initiated several of the calls and had another email case escalated several levels. Got the escalated "This is how we'll tell you no today" response at mile 53 of a 73 mile bicycle ride I was doing up in Lewis County WA. When I couldn't get them to answer a direct question I gave up and thanked them for telling me no yet again.

"People in my market can subscribe but you say you cannot assure me of no interruption of this service". "So then those that signed up and are already paying may lose their service temporarily as well?" Sigh...

Am doing my best to make noises so the powers that be see a demographic such as mine exists and needs consideration.

It's a bit frustrating as I'm offering them the money with no up front investment on their side. Even if they roll the truck and have their tech "tag up" and they do nothing but authorize all 9 receivers someone is losing money on my install.

Don "patiently impatiently waiting" Bolton


You will not have to do the SWiM/DECA upgrade .. You WILL be able to use home networking .. It will still cost $3/month ..

The best I can tell, the CSRs are not yet ready for this (think 5/13). You will have to call in when things start, but don't call now as I don't think there is any way to turn it on yet.


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#46 OFFLINE   gary900

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Posted 10 May 2010 - 02:49 PM

You have 7 days to call and get the flag set on your account. So far, it's not at all certain that a truck roll is going to be required.


I just called to get the "flag" set and was told that option is not available yet. The CSR thought that 5/13 would be the date but couldn't be sure.
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#47 OFFLINE   dsw2112

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Posted 10 May 2010 - 02:55 PM

I had hoped that being in one of the test markets I could just get the boxes authorized and avoid the post national rush but NOOO. I'm pretty certain the field techs are authorizing the receivers individually at the sites now which implies to me a keyword search would make it fizz:rolleyes:


A co-worker of mine lives in Denver and just got the DECA upgrade. The tech's "keyword" in his case was "opt-in" on the beta screen... I'm curious to see what happens in his case when the beta ends.
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#48 OFFLINE   Doug Brott

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Posted 10 May 2010 - 03:04 PM

I just called to get the "flag" set and was told that option is not available yet. The CSR thought that 5/13 would be the date but couldn't be sure.


Yup .. I wouldn't even bother until 5/13.
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#49 OFFLINE   lugnutathome

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Posted 10 May 2010 - 03:20 PM

This would indicate there is NO real early sign up at all then and that somehow early subscribers will have to get the actual authorization when the mechanism in the DTV support software exists. This implies someone will have to trigger these either from a list or special notation on the accounts themselves.

Probably some IT droid having to run a program off a list from some excel spreadsheet somewhere:eek2:

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Could be a bit ugly

A co-worker of mine lives in Denver and just got the DECA upgrade. The tech's "keyword" in his case was "opt-in" on the beta screen... I'm curious to see what happens in his case when the beta ends.


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#50 OFFLINE   RobertE

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Posted 10 May 2010 - 03:33 PM

Anyone who bothers to call in before 5/13 is pissing into the wind. You are wasting your time and the CSRs time.
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