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Guest Message by DevFuse

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MRV/DECA Going National May 13th


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1989 replies to this topic

#41 OFFLINE   hitokage

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Posted 09 May 2010 - 01:30 AM

I remember the good old days when you could add a new receiver online.

There are some CSRs that think you still can :confused:.

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#42 OFFLINE   Hdhead

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Posted 09 May 2010 - 05:56 AM

Called to see if I could set up an appointment for MRV installation. Told me to call back on Thursday and they would be able to set it up right away.:)

#43 OFFLINE   V'ger

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Posted 09 May 2010 - 12:34 PM

What are the odds, DirecTV is going to extend commitment dates with abd without DECA hardware when you call in?

#44 OFFLINE   veryoldschool

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Posted 09 May 2010 - 01:07 PM

What are the odds, DirecTV is going to extend commitment dates with abd without DECA hardware when you call in?

Quite low would be my guess since going with the DECA upgrade doesn't have a commitment unless there is a receiver swap as part of it.
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#45 OFFLINE   lugnutathome

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Posted 10 May 2010 - 12:17 PM

I can confirm that they have no way to just turn it on yet. As of Sat they did not and sounded like they might not be prepared come stated cut over day.

So far I've been through 4 different call requests (given I am in one of the test markets) and I get different stories from each but consistently informed they can do nothing short of a new DECA install till post national roll out.

I had hoped that being in one of the test markets I could just get the boxes authorized and avoid the post national rush but NOOO. I'm pretty certain the field techs are authorizing the receivers individually at the sites now which implies to me a keyword search would make it fizz:rolleyes:

I initiated several of the calls and had another email case escalated several levels. Got the escalated "This is how we'll tell you no today" response at mile 53 of a 73 mile bicycle ride I was doing up in Lewis County WA. When I couldn't get them to answer a direct question I gave up and thanked them for telling me no yet again.

"People in my market can subscribe but you say you cannot assure me of no interruption of this service". "So then those that signed up and are already paying may lose their service temporarily as well?" Sigh...

Am doing my best to make noises so the powers that be see a demographic such as mine exists and needs consideration.

It's a bit frustrating as I'm offering them the money with no up front investment on their side. Even if they roll the truck and have their tech "tag up" and they do nothing but authorize all 9 receivers someone is losing money on my install.

Don "patiently impatiently waiting" Bolton


You will not have to do the SWiM/DECA upgrade .. You WILL be able to use home networking .. It will still cost $3/month ..

The best I can tell, the CSRs are not yet ready for this (think 5/13). You will have to call in when things start, but don't call now as I don't think there is any way to turn it on yet.


What's a dazzling urbanite like you doing in a rustic setting like this?


#46 OFFLINE   gary900

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Posted 10 May 2010 - 02:49 PM

You have 7 days to call and get the flag set on your account. So far, it's not at all certain that a truck roll is going to be required.


I just called to get the "flag" set and was told that option is not available yet. The CSR thought that 5/13 would be the date but couldn't be sure.
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#47 OFFLINE   dsw2112

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Posted 10 May 2010 - 02:55 PM

I had hoped that being in one of the test markets I could just get the boxes authorized and avoid the post national rush but NOOO. I'm pretty certain the field techs are authorizing the receivers individually at the sites now which implies to me a keyword search would make it fizz:rolleyes:


A co-worker of mine lives in Denver and just got the DECA upgrade. The tech's "keyword" in his case was "opt-in" on the beta screen... I'm curious to see what happens in his case when the beta ends.
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#48 OFFLINE   Doug Brott

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Posted 10 May 2010 - 03:04 PM

I just called to get the "flag" set and was told that option is not available yet. The CSR thought that 5/13 would be the date but couldn't be sure.


Yup .. I wouldn't even bother until 5/13.
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#49 OFFLINE   lugnutathome

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Posted 10 May 2010 - 03:20 PM

This would indicate there is NO real early sign up at all then and that somehow early subscribers will have to get the actual authorization when the mechanism in the DTV support software exists. This implies someone will have to trigger these either from a list or special notation on the accounts themselves.

Probably some IT droid having to run a program off a list from some excel spreadsheet somewhere:eek2:

Don "glad it's not me" Bolton

Could be a bit ugly

A co-worker of mine lives in Denver and just got the DECA upgrade. The tech's "keyword" in his case was "opt-in" on the beta screen... I'm curious to see what happens in his case when the beta ends.


What's a dazzling urbanite like you doing in a rustic setting like this?


#50 OFFLINE   RobertE

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Posted 10 May 2010 - 03:33 PM

Anyone who bothers to call in before 5/13 is pissing into the wind. You are wasting your time and the CSRs time.
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#51 OFFLINE   lugnutathome

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Posted 10 May 2010 - 03:45 PM

Came to that conclusion the hard way...:grin:

Don "the world is flat like my head" Bolton

Anyone who bothers to call in before 5/13 is pissing into the wind. You are wasting your time and the CSRs time.


What's a dazzling urbanite like you doing in a rustic setting like this?


#52 OFFLINE   jdspencer

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Posted 10 May 2010 - 05:11 PM

I'll wait until MRV stops working and then maybe I'll call. I can always move some SLs to the LR DVR and leave the BR one for backup.

Any reason why DirecTV won't offer the MRV option online? Oh yeah, they need to verify that you have the correct equipment.

What are the chances that if and when I do call, they will try to force an equipment upgrade on me? Even if I'm satisfied with using my network?
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#53 OFFLINE   Doug Brott

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Posted 10 May 2010 - 05:19 PM

I'll wait until MRV stops working and then maybe I'll call. I can always move some SLs to the LR DVR and leave the BR one for backup.

Any reason why DirecTV won't offer the MRV option online? Oh yeah, they need to verify that you have the correct equipment.

What are the chances that if and when I do call, they will try to force an equipment upgrade on me? Even if I'm satisfied with using my network?


If I were DIRECTV and I were the script writer, the chances of offering/suggesting DECA over Ethernet would be 100%.
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#54 OFFLINE   Davenlr

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Posted 10 May 2010 - 09:35 PM

What are the chances that if and when I do call, they will try to force an equipment upgrade on me? Even if I'm satisfied with using my network?


I called today to activate a new receiver. After I was through with that, as an afterthought, I asked the lady (it was the access card department) if she could just go ahead and authorize my account for MRV now, so I wouldnt have to call in later.

She questioned me extensively to make sure I actually had DECA adapters or a DECA box, and even made me go outside to the dish to verify the SWM lnb had a "green dot" sticker on it (It did, dont know whats up with that). She put me on hold for a while, and came back and said my receivers all "passed" except my H21-200. Since I had disconnected the H21-200 to hook up the HR24-500, I can only assume they actually pinged the receivers to make sure they were connected, or else I dont know how she would have known the H21-200 wasnt "passing".

Anyway, she said she would update my account, and then made sure I was aware of the $3 a month fee.

You can take what you want from that info, as to what they will or wont do :)

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#55 OFFLINE   SBacklin

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Posted 10 May 2010 - 09:52 PM

I am using MRV right now....beta....through my home network. I read this thread. Am I correct in understanding that on the 20th...if I don't call in and say "hey, I still want MRV, I understand there will be a $3 fee", that it will be turned off?

Am I correct in reading that I could call in as early as the 13th to tell them I still want it to avoid interruption with MRV?

Am I also correct in that I do have a choice with either using DECA or continue using my home network...the fee still applies? They will push a SWiM/DECA upgrade and I can actually refuse it and still get MRV?

#56 OFFLINE   litzdog911

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Posted 10 May 2010 - 10:11 PM

I am using MRV right now....beta....through my home network. I read this thread. Am I correct in understanding that on the 20th...if I don't call in and say "hey, I still want MRV, I understand there will be a $3 fee", that it will be turned off?


Yes.

Am I correct in reading that I could call in as early as the 13th to tell them I still want it to avoid interruption with MRV?


Yes.

Am I also correct in that I do have a choice with either using DECA or continue using my home network...the fee still applies? They will push a SWiM/DECA upgrade and I can actually refuse it and still get MRV?


We think so. Not 100% sure yet.
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#57 OFFLINE   SBacklin

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Posted 10 May 2010 - 10:19 PM

Yes.



Yes.



We think so. Not 100% sure yet.

On the last one, which part are we not sure about?

#58 OFFLINE   veryoldschool

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Posted 10 May 2010 - 10:27 PM

On the last one, which part are we not sure about?

We believe you'll be able to use your own network and still pay the fee.
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#59 OFFLINE   Doug Brott

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Posted 11 May 2010 - 12:13 AM

We believe you'll be able to use your own network and still pay the fee.


You will be able to use your home network .. It's the "how" that is still alluding us. I suspect it will become clear on 5/13 when folks start trying to turn it on.
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#60 OFFLINE   jdspencer

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Posted 11 May 2010 - 06:46 AM

What are the chances that DirecTv will have the MRV option on the website? Probably the same as having your commitment date on it. :)
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