So this wasn't a CSR responding with a structured response huh?
No misrepresentation at all. When I called DirecTV back to question this, I was told point blank that they have no idea what inventory the installers have. I think that is a serious flaw in the system. They book an order, but have no inventory. That's not misrepresenting anything at all - that's a fact.
The service was announced on Thursday. I called Friday. Got an appointment today. Installation company told me they didn't have any SWM-16s at all. That's poor planning. My contract is with DirecTV and not with some subcontractor. I should not have to chase up inventory....
As for the SWiM16...not every install requires one, so there is not a one-for-one inventory on every single install.