Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

MRV/DECA Going National May 13th


  • This topic is locked This topic is locked
1989 replies to this topic

#1451 ONLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 32,379 posts
Joined: Jul 28, 2004

Posted 17 May 2010 - 01:36 PM

Not sure why it matters if the call gets done on the first day or has to be rescheduled. Either way, they're charging for the service before it's actually performed.

I assume if it never gets done, or if you change your mind, they will issue a credit to your card. That said, I honestly don't remember what my CSR said in that regard. She was reading from a script and I probably was only half-listening.

I'd agree that the practice of running the charge before getting the service is at least questionable, yet I know hotels, tickets for shows (picked up at will call), some restaurants, and others do it as well.

Not that its OK, just that its done elsewhere. I struggle with the concept, but pony up if I really want something. Since Whole Home DVR service installations typically involve a fair amount of hardware at a discounted price...I guess I could live with it in that situation.
DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

...Ads Help To Support This Site...

#1452 OFFLINE   njblackberry

njblackberry

    Icon

  • Registered
  • 654 posts
Joined: Dec 29, 2007

Posted 17 May 2010 - 01:38 PM

Taking money without delivering the service.
Just doesn't seem right, does it?
I guess some might call that a misrepresentation. Perhaps the Better Business Bureau would know.

#1453 OFFLINE   Blurayfan

Blurayfan

    Hall Of Fame

  • DBSTalk Club
  • 1,756 posts
  • LocationIllinois
Joined: Nov 16, 2005

Posted 17 May 2010 - 01:41 PM

Not sure why it matters if the call gets done on the first day or has to be rescheduled. Either way, they're charging for the service before it's actually performed.

I assume if it never gets done, or if you change your mind, they will issue a credit to your card. That said, I honestly don't remember what my CSR said in that regard. She was reading from a script and I probably was only half-listening.


When I ordered the Whole-Home DVR Upgrade my CSR stated that a charge up front was needed, however if for some reason the tech was unable to complete the install my card would be refunded.

Slimlin-5 with SWM16
HR44-700 with AM21 OTA tuner and eSATA 4.0 TB
HR24-500 with AM21 OTA tuner and eSATA 2.0 TB
HR21-700 with DECA adapter for network
Network: Netgear R7000
Internet: Comcast 105/20


#1454 OFFLINE   Rakul

Rakul

    Slacker

  • Registered
  • 623 posts
Joined: Sep 03, 2007

Posted 17 May 2010 - 01:42 PM

Taking money without delivering the service.
Just doesn't seem right, does it?
I guess some might call that a misrepresentation. Perhaps the Better Business Bureau would know.


I don't like it at all but from what I've heard it sounds like they are upfront about it. Not customer friendly but certainly not a misrepresentation. As long as folks continue to buy it why stop though?
All on SWMLine:
HR22-100 > HDMI > Samsung 4665 LCD [Networked]
HR20-100S > HDMI > Samsung 4665 LCD [Networked]
HR20-700 > HDMI > Insignia NS-LCD26-09 LCD [Networked]
HR21-100 > HDMI > Samsung 26B360 LCD [Networked]
Full Setup

#1455 OFFLINE   njblackberry

njblackberry

    Icon

  • Registered
  • 654 posts
Joined: Dec 29, 2007

Posted 17 May 2010 - 01:43 PM

I know. I was poking as someone said I misrepresented the facts of my failed installation. Which DirecTV did charge my card for in spite of the fact the installer had no inventory of the necessary parts.

#1456 ONLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 32,379 posts
Joined: Jul 28, 2004

Posted 17 May 2010 - 01:44 PM

Taking money without delivering the service.
Just doesn't seem right, does it?
I guess some might call that a misrepresentation. Perhaps the Better Business Bureau would know.

Nope...just a business practice...and one practiced more places each week.

I have tickets to some shows in Vegas weeks from now, some other equipment for my home, and a restaurant reservation all on the AMEX bill I just got - none of those have been "delivered" yet. Sadly, it's not uncommon.

With thousands of potential orders for this new service...its probably not a shock to hear that DirecTV wants to make sure all those SWiM and DECA units, not to mention installers' reservation time aren't misappropriated.
DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

#1457 OFFLINE   RobertE

RobertE

    Hall Of Fame

  • Registered
  • 8,024 posts
Joined: Jun 09, 2006

Posted 17 May 2010 - 01:45 PM

I'd agree that the practice of running the charge before getting the service is at least questionable, yet I know hotels, tickets for shows (picked up at will call), some restaurants, and others do it as well.

Not that its OK, just that its done elsewhere. I struggle with the concept, but pony up if I really want something. Since Whole Home DVR service installations typically involve a fair amount of hardware at a discounted price...I guess I could live with it in that situation.


Taking money without delivering the service.
Just doesn't seem right, does it?
I guess some might call that a misrepresentation. Perhaps the Better Business Bureau would know.


When I ordered the Whole-Home DVR Upgrade my CSR stated that a charge up front was needed, however if for some reason the tech was unable to complete the install my card would be refunded.


I don't like it at all but from what I've heard it sounds like they are upfront about it. Not customer friendly but certainly not a misrepresentation. As long as folks continue to buy it why stop though?


Other industries often charge before actually delievering the service.

One that comes to mind is purchasing tickets. Be it airline tickets, football, baseball or any other sporting event ticket.
Have an Error or Diagnostic code? Find out what it means and how to fix it here: Click Me
Having issues with your HD locals? Report them here: Click Me
Is your receiver compatible with MRV? Check Here

#1458 OFFLINE   Rich

Rich

    Hall Of Fame

  • Registered
  • 22,520 posts
  • LocationPiscataway, NJ
Joined: Feb 22, 2007

Posted 17 May 2010 - 01:51 PM

Taking money without delivering the service.
Just doesn't seem right, does it?
I guess some might call that a misrepresentation. Perhaps the Better Business Bureau would know.


The BBB has already rated them F. Not much more they can do.

Rich

#1459 OFFLINE   AlanSaysYo

AlanSaysYo

    Legend

  • Registered
  • 135 posts
Joined: Aug 22, 2007

Posted 17 May 2010 - 02:03 PM

For all the naysaying and proclamations of doom, I had a good experience.

My three receivers are now all connected and working properly. I had an H20 which was replaced with an H21, and I also have an HR23 and HR21. Did not have SWM before. Installer checked functionality on all sets before he left and made sure my internet connection was good. The entire process took 2 hours. Installer said this was the first one he had done but did not seem to have any problems - he called earlier in the day to say he was waiting for the parts shipment to arrive, but that didn't turn out to be a problem. He arrived exactly when he said he would, which is an improvement over almost every other DirecTV installation experience I've had to date.

The strangest thing about the entire experience was that the installer used my bathroom without saying anything (kinda creepy). :eek2:

The whole thing just works, and that's what I wanted. :up:

#1460 OFFLINE   DavidT91

DavidT91

    New Member

  • Registered
  • 2 posts
Joined: May 17, 2010

Posted 17 May 2010 - 02:05 PM

Hello All

First time poster.

I plan on upgrading to the MRV service and had a quick question.

I currently have 7 Receivers listed as active (I’m not actually using all 7)
I have an HR21 and HR20 both with 2 lines per, which combined with a couple of TIVO dvr’s and some R15’s uses up my 8 lines (I have a zigwell 6X8 multi switch).

My questions is:

Once you have MRV setup is there a need to have 2 lines into more than 1 DVR receiver?

#1461 ONLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 32,379 posts
Joined: Jul 28, 2004

Posted 17 May 2010 - 02:05 PM

For all the naysaying and proclamations of doom, I had a good experience.

My three receivers are now all connected and working properly. I had an H20 which was replaced with an H21, and I also have an HR23 and HR21. Did not have SWM before. Installer checked functionality on all sets before he left and made sure my internet connection was good. The entire process took 2 hours. Installer said this was the first one he had done but did not seem to have any problems - he called earlier in the day to say he was waiting for the parts shipment to arrive, but that didn't turn out to be a problem. He arrived exactly when he said he would, which is an improvement over almost every other DirecTV installation experience I've had to date.

The strangest thing about the entire experience was that the installer used my bathroom without saying anything (kinda creepy). :eek2:

The whole thing just works, and that's what I wanted. :up:

Congrats all all of the first part...

EEwwwwww on the highlighted part... :eek2::lol:
DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

#1462 OFFLINE   thekochs

thekochs

    DirecTV 10yr+ Customer

  • Registered
  • 995 posts
Joined: Oct 07, 2006

Posted 17 May 2010 - 02:07 PM

OK...I went ahead and ordered and had to go to Customer Retention to get any discount....they took off the $49 charge....but not the $99. Install is Monday 24th.

My GigE network works fine but I'm paying the $99 to have the DECA for hopefully future features that DirecTV is planning. I'm also going on faith and paying under slight protest the $3/month hoping that features like remote scheduling of one DVR to another DVR (like current MRV of HD to DVR) will be implemented. MRV viewing is nice but I'm going on record that I'm tapped out paying these Ala Carte, Oh By The Way Only Another Couple $$ Month Charges. Yeah, I know...I could choose not to...but what's an addict going to do. :D

Speak Your Mind..........

Those Who Mind Don't Matter

Those Who Matter Won't Mind


#1463 ONLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 32,379 posts
Joined: Jul 28, 2004

Posted 17 May 2010 - 02:08 PM

OK...I went ahead and ordered and had to go to Customer Retention to get any discount....they took off the $49 charge....but not the $99. Install is Monday 24th.

My GigE network works fine but I'm paying the $99 to have the DECA for hopefully future features that DirecTV is planning. I'm also going on faith and paying under slight protest the $3/month hoping that features like remote scheduling of one DVR to another DVR (like current MRV of HD to DVR) will be implemented. MRV viewing is nice but I'm going on record that I'm tapped out paying these Ala Carte, Oh By The Way Only Another Couple $$ Month Charges. Yeah, I know...I could choose not to...but what's an addict going to do. :D

You won't regret it....SWiM / DECA is a solid transport for MRV/Whole Home DVR Service.

$99 for the install and equipment is a very, very low price.
DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

#1464 OFFLINE   dwcolvin

dwcolvin

    Icon

  • Registered
  • 668 posts
Joined: Oct 04, 2007

Posted 17 May 2010 - 02:12 PM

Hello All

First time poster.

I plan on upgrading to the MRV service and had a quick question.

I currently have 7 Receivers listed as active (I’m not actually using all 7)
I have an HR21 and HR20 both with 2 lines per, which combined with a couple of TIVO dvr’s and some R15’s uses up my 8 lines (I have a zigwell 6X8 multi switch).

My questions is:

Once you have MRV setup is there a need to have 2 lines into more than 1 DVR receiver?


With SWiM, there is only one coax to each receiver, regardless of whether there are one or two tuners inside. If your configuration will number more than 8 active tuners when everything is installed, you will need a SWiM-16, which allows as many as 16 tuners (16 receivers, 8 DVRs or somewhere in between), all DECA connected.

Edited by dwcolvin, 17 May 2010 - 02:20 PM.

DIRECTV and NFL-ST since 1994, Slimline w/SL5 LNB, SWiM-16
HR44-700; 2x HR24-500; HR22-100; H25-500; C31-700; GenieGo
Gigabit Ethernet (DirecTV DECA); 2.4 and 5GHz 802.11n; HD Slingbox


#1465 OFFLINE   njblackberry

njblackberry

    Icon

  • Registered
  • 654 posts
Joined: Dec 29, 2007

Posted 17 May 2010 - 02:12 PM

Assuming the installer has the equipment, right?
$99 is a very good price. For some, it's not even about the money.

#1466 OFFLINE   thekochs

thekochs

    DirecTV 10yr+ Customer

  • Registered
  • 995 posts
Joined: Oct 07, 2006

Posted 17 May 2010 - 02:14 PM

You won't regret it....SWiM / DECA is a solid transport for MRV/Whole Home DVR Service.

$99 for the install and equipment is a very, very low price.


I agree....I figure it's worth the $99 to future proof. Ironically, they should waive the $49....my three HR23-700s are all in a A/V rack in my Home Theater with the MultiSwitch right next to it on the wall, with the GigE switch on one of the shelves behind one of the HR23-700s. The backside of the A/V rack is accessable by walk in room behind the theater. So, I'm guessing this will be the easiest DECA installation there is. :)

Speak Your Mind..........

Those Who Mind Don't Matter

Those Who Matter Won't Mind


#1467 ONLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 32,379 posts
Joined: Jul 28, 2004

Posted 17 May 2010 - 02:15 PM

I agree....I figure it's worth the $99 to future proof. Ironically, they should waive the $49....my three HR23-700s are all in a A/V rack in my Home Theater with the MultiSwitch right next to it on the wall, with the GigE switch on one of the shelves behind one of the HR23-700s. The backside of the A/V rack is accessable by walk in room behind the theater. So, I'm guessing this will be the easiest DECA installation there is. :)

I'm sure they'll love you for it. :D
DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

#1468 OFFLINE   Steve

Steve

    Hall Of Fame

  • Registered
  • 22,767 posts
  • LocationLower Westchester County, NY
Joined: Aug 22, 2006

Posted 17 May 2010 - 02:18 PM

I agree....I figure it's worth the $99 to future proof. Ironically, they should waive the $49....my three HR23-700s are all in a A/V rack in my Home Theater with the MultiSwitch right next to it on the wall, with the GigE switch on one of the shelves behind one of the HR23-700s. The backside of the A/V rack is accessable by walk in room behind the theater. So, I'm guessing this will be the easiest DECA installation there is. :)

Make sure they re-peak your dish signals, even if they have to go up on the roof. If they didn't already tell you, that's officially part of the deal.
/steve

#1469 OFFLINE   joed32

joed32

    Hall Of Fame

  • Registered
  • 2,729 posts
Joined: Jul 27, 2006

Posted 17 May 2010 - 02:25 PM

When I got my "app't confirmation" phone call from DirecTV the day before the install, the recording said the installation was estimated to take "30 minutes". I thought that was absurdly optimistic, but based on the reported $20 payment, I wonder if they don't believe that's what it should take? The CSR told me that peaking the dish was part of the "Connected Home" install. That alone has to take at least 15-20 minutes, no? And what about travel time?


My 1st attempt at an install they said 3 hours and 30 minutes. For the second one they said 30 minutes for the same job.

#1470 OFFLINE   David Ortiz

David Ortiz

    "How will playing cards help?"

  • DBSTalk Club
  • 2,264 posts
  • LocationFresno, CA
Joined: Aug 21, 2006

Posted 17 May 2010 - 02:26 PM

Hello All

First time poster.

I plan on upgrading to the MRV service and had a quick question.

I currently have 7 Receivers listed as active (I’m not actually using all 7)
I have an HR21 and HR20 both with 2 lines per, which combined with a couple of TIVO dvr’s and some R15’s uses up my 8 lines (I have a zigwell 6X8 multi switch).

My questions is:

Once you have MRV setup is there a need to have 2 lines into more than 1 DVR receiver?


With SWiM, there is only one coax to each receiver, regardless of whether there are one or two tuners inside. If your configuration will number more than 8 active tuners when everything is installed, you will need a SWiM-16, which allows as many as 16 tuners (16 receivers, 8 DVRs or somewhere in between), all DECA connected.


First of all, :welcome_s to the forum.

MRV requires SWiM, which is a single line to each receiver or DVR. The MRV or Whole-Home DVR upgrade requires all receivers to be SWiM compatible. The TiVo boxes and the R15s are not SWiM compatible, so they most likely would need to be swapped. Only the HR2x series, the H2x series and the R22 can actually use MRV.

#1471 OFFLINE   joed32

joed32

    Hall Of Fame

  • Registered
  • 2,729 posts
Joined: Jul 27, 2006

Posted 17 May 2010 - 02:36 PM

It just rolled out less than a week ago....perhaps a delay in shipping?

Installers likely fail to know everything that is in their inventories at all times.


Their computer doesn't even know what equipment is needed for each install. I defend Directv on a regular basis but this release was premature. Everything new has bugs but this was a big mistake. Even the CSRs in the department who are supposed to be handling the installs for this have no idea what is needed and it's not their fault. They should have at least had a few people trained to handle SWM/DECA questions and problems. Then the CRS could turn to them for help.

#1472 ONLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 32,379 posts
Joined: Jul 28, 2004

Posted 17 May 2010 - 02:38 PM

Their computer doesn't even know what equipment is needed for each install. I defend Directv on a regular basis but this release was premature. Everything new has bugs but this was a big mistake. Even the CSRs in the department who are supposed to be handling the installs for this have no idea what is needed and it's not their fault. They should have at least had a few people trained to handle SWM/DECA questions and problems. Then the CRS could turn to them for help.

...then you might also have an explanation as to why so many other installers have the equipment in stock, and various people already have been installed.
DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

#1473 OFFLINE   HDJulie

HDJulie

    Icon

  • DBSTalk Club
  • 859 posts
Joined: Aug 10, 2008

Posted 17 May 2010 - 02:40 PM

First of all, :welcome_s to the forum.

MRV requires SWiM, which is a single line to each receiver or DVR. The MRV or Whole-Home DVR upgrade requires all receivers to be SWiM compatible. The TiVo boxes and the R15s are not SWiM compatible, so they most likely would need to be swapped. Only the HR2x series, the H2x series and the R22 can actually use MRV.


Has anyone been able to get more than one R15 upgraded as part of the MRV install?

#1474 OFFLINE   njblackberry

njblackberry

    Icon

  • Registered
  • 654 posts
Joined: Dec 29, 2007

Posted 17 May 2010 - 02:40 PM

Sounds like you are making another excuse for the fact that DirecTV has no idea what their subcontractors do or don't have.

At least TRY to admit this could have been handled better...

#1475 ONLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 32,379 posts
Joined: Jul 28, 2004

Posted 17 May 2010 - 02:44 PM

Sounds like you are making another excuse for the fact that DirecTV has no idea what their subcontractors do or don't have.

At least TRY to admit this could have been handled better...

...but then that wouldn't be the truth, so move on please.
DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996




Protected By... spam firewall...And...