Just placed my order. They waived the $99 equipment fee.
Additionally, I have two HR21's and they told me one of them would have to be replaced with an HR24. I argued this point (and she checked with a supervisor) and she insisted this was necessary. Because of this, I wasn't eligible for drop shipment (which would have also waived the $49 install fee). Since I know I don't need an HR24, I asked her if I could refuse the HR24 and not have the 24 month commitment and still get the other stuff installed. She said that if it works without it, I can do that, but that all of their documentation indicates one HR24 is necessary. Install is tomorrow morning.
I wasn't planning on getting into a new commitment, so I will have to decide whether I want to get one of them replaced or not. A little annoying, since I could have gotten everything for free if their system didn't say I needed a new receiver.
Total coast $51.94 (+ a 24 month commitment if I have the HR24 installed)
Well after thinking about my situation (quoted), I decided to just let them swap the HR24. Based on the info given, if I'm paying $50 for the installation that I could otherwise have gotten drop shipped and done myself, I might as well take the new receiver. The commitment doesn't really bother me.
After making that decision, I checked the order online and noticed two discrepancies. 1) It said my installation was unscheduled and 2) It didn't say anything about the HR24. So I called in, and confirmed that I do have installation scheduled for tomorrow. I asked her to tell me what my order listed as being done, and she didn't say anything about an HR24 swap. I told her the other CSR said I needed one and this CSR said she didn't see why I needed one. Of course she also didn't say anything about an SWM8, and the online order shows me as getting one of those (even though I already have one).
I didn't press anything further with her, but if tomorrow comes and the installer doesn't swap an HR24 in, I will be a little agitated and hopefully I can get DIRECTV to retroactively credit me the $50 which I only paid because I was told I needed professional install because I needed a new receiver.