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Guest Message by DevFuse

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MRV/DECA Going National May 13th


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1989 replies to this topic

#121 OFFLINE   Milkman

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Posted 13 May 2010 - 07:46 AM

I think that the reason people may be getting that call to order message is because they have a legacy package (like Total Choice Plus). I get that message for ANYTHING I try to order including the HD Plus package (with those 6 channels or so).

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#122 OFFLINE   dwcolvin

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Posted 13 May 2010 - 07:50 AM

I would say the CSRs are still on their learning curve.
The MRV/DECA upgrade is NOT supposed to start/have a program commitment, BUT if any receivers need to be swapped to work with the SWiM, then these do start another commitment.

From all the posts this morning, I'm not sure anybody is getting the right/full story from DirecTV's CSRs.


CSR training seems abysmal. Even using the official terminology (Whole-Home DVR (not MRV), I get virtual blank stares on the phone. :confused:

#123 OFFLINE   jsmuga

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Posted 13 May 2010 - 07:51 AM

So do you have to pay upfront or can they add this to your bill? Anyone know yet?


I was given both choices and I just put it on my bill.
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#124 OFFLINE   mikhu

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Posted 13 May 2010 - 07:52 AM

I think that the reason people may be getting that call to order message is because they have a legacy package (like Total Choice Plus). I get that message for ANYTHING I try to order including the HD Plus package (with those 6 channels or so).


Not necessarily true, I have an "old" package, i.e. not one of the new ones that they just changed to earlier this year, but it's not a legacy package (Choice+ HD DVR) and I get the message as well.

#125 OFFLINE   bakerfall

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Posted 13 May 2010 - 07:52 AM

I think that the reason people may be getting that call to order message is because they have a legacy package (like Total Choice Plus). I get that message for ANYTHING I try to order including the HD Plus package (with those 6 channels or so).


nope, I have a current/non-legacy package and I can't add it either.

Can someone with a D* connection get the full story? I'm going to be really upset if I lose my networked MRV and can't get it back due to lack of training.
HR20-700 (w/1 TB eSATA drive), HR24-500 x3, HR22-100, SWM-16, DECA

#126 OFFLINE   veryoldschool

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Posted 13 May 2010 - 07:53 AM

CSR training seems abysmal. Even using the official terminology (Whole-Home DVR (not MRV), I get virtual blank stares on the phone. :confused:

I have no idea of how many CSRs they have, but can kind of understand them not being up to speed yet.
Is this how it should be? Of course not, but....
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#127 OFFLINE   jsmuga

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Posted 13 May 2010 - 07:53 AM

I think that the reason people may be getting that call to order message is because they have a legacy package (like Total Choice Plus). I get that message for ANYTHING I try to order including the HD Plus package (with those 6 channels or so).


I have premier and had to call to order.
John

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1 HR34-700
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1 HR24-500
DECA Network
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#128 OFFLINE   David MacLeod

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Posted 13 May 2010 - 07:53 AM

I think that the reason people may be getting that call to order message is because they have a legacy package (like Total Choice Plus). I get that message for ANYTHING I try to order including the HD Plus package (with those 6 channels or so).

nope.
same not eligible message for me on a current plan.
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#129 OFFLINE   RAD

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Posted 13 May 2010 - 07:56 AM

Received a call back, supervisor checked and said no new commitment if no receivers being replaced but wouldn't budge on activating MRV without having DECA installed.

See post My Setup for configuration info.


#130 OFFLINE   dwcolvin

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Posted 13 May 2010 - 07:57 AM

Just got off the phone, again. CSR (after LONG hold time) said they looked at my account and I wasn't in a Beta, Beta wasn't available in North Carolina, and the only way to turn MRV on is a DECA install. :mad:

While this may be new today, the Beta Opt-In is old news.

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#131 OFFLINE   The Spud

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Posted 13 May 2010 - 08:00 AM

Has anyone been able to activate MRV on their network without ordering the upgrade?


When I called to order, the CSR was going to activate without ordering the upgrade. Since I am currently running on a wireless N network I wanted the upgrade for better reliability so she transferred me to an "MRV Specialist."

I was quoted $99 equipment, $49 install, 2 year commitment. I questioned the 2 year commitment, but didn't object since I added a receiver 2 months ago and would only be extended a couple of months anyway. I also asked about getting the equipment fee waived since I had read that some people were getting it waived. She put me on hold and when she came back she said she could waive $49.

Install scheduled for next Tuesday.

#132 OFFLINE   dwcolvin

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Posted 13 May 2010 - 08:01 AM

nope.
same not eligible message for me on a current plan.


I suspect (after reviewing the documents on the Installer Forum) that there is some flag that you've already had the correct hardware installed (as all HD installs will be after today), and nobody currently has that flag set.

#133 OFFLINE   iceturkee

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Posted 13 May 2010 - 08:07 AM

So do you have to pay upfront or can they add this to your bill? Anyone know yet?


i was told wednesday you have to pay upfront. i was going to call again today. but i am not keen on a new 2-year contract. i was already told both of my dvr's will work and don't need upgrading.

#134 OFFLINE   SBacklin

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Posted 13 May 2010 - 08:07 AM

When I called to order, the CSR was going to activate without ordering the upgrade. Since I am currently running on a wireless N network I wanted the upgrade for better reliability so she transferred me to an "MRV Specialist."

I was quoted $99 equipment, $49 install, 2 year commitment. I questioned the 2 year commitment, but didn't object since I added a receiver 2 months ago and would only be extended a couple of months anyway. I also asked about getting the equipment fee waived since I had read that some people were getting it waived. She put me on hold and when she came back she said she could waive $49.

Install scheduled for next Tuesday.

Does your Wireless N setup not good enough? What kind of problems are you running into?

#135 OFFLINE   TBlazer07

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Posted 13 May 2010 - 08:08 AM

Doesn't seem to work so far. Some CSRs don't even know what Whole-Home DVR (what it's called on the website) is.

The good news: you can activate on the website
The bad news: it says I'm not eligible, and to call :(


I can't even find it on their website (I have always hated their website - it's terribly frustrating to navigate and changes so often it's never the same). I put "MRV" in the search box and all I get is the page saying it's still in beta.

#136 OFFLINE   jagrim

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Posted 13 May 2010 - 08:08 AM

So do you have to pay upfront or can they add this to your bill? Anyone know yet?


Was only given a choice to pay up front

#137 OFFLINE   Doug Brott

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Posted 13 May 2010 - 08:09 AM

I was told my install activated a new 2 year agreement. Does that definitely mean it is so, or could the rep just be misinformed? Does DirecTV have any official information anywhere that speaks to this issue?


If you get new/replaced receivers, I think the answer to this will be yes .. If it's just the SWiM/DECA (no receivers), then the answer should be no extension from my understanding.
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#138 OFFLINE   afulkerson

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Posted 13 May 2010 - 08:10 AM

Just got off phone and getting install tomorrow morning between 8 and 12. They are going to replace my H20-100 due it not having an ethernet port. I expected that. Will wait and see how long it takes to do the install.

#139 OFFLINE   tonypitt

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Posted 13 May 2010 - 08:10 AM

Was only given a choice to pay up front


Same with me, and unlike some here, none of my fees were waived.

#140 OFFLINE   Ken984

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Posted 13 May 2010 - 08:11 AM

I called in and got told $99 flat, then she said whoops there is also a $49 install fee, and a new 2 year commitment. She also said all my receivers were MRV ready, which is not true, I have an H20 on my account. So I think I will call back later and see if somebody else is more in the loop.

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