DIRECTV's preferred method of enabling MRV is via their MRV upgrade path which includes adding DECA and SWiM as necessary in addition to upgrading any splitters, receivers or multiswitches. This is DIRECTV's Connected Home initiative.
However, if you want to use your own home networking, you can do so. You will still need to pay the $3/month MRV fee (called 'whole home DVR service') and it will need to be activated on your account. Here is the procedure to get that accomplished:
NOTE: If you are ordering DECA/SWiM, DO NOT follow this procedure. Simply order DECA/SWiM and MRV will work out the way it's supposed to.
Below Procedure replaced: http://www.dbstalk.c...ad.php?t=177590
Call 1-800-531-5000 Give Your Phone # when prompted At the main menu voice prompt say "Whole Home DVR Service"
At this point you should be connected to an agent
Tell the agent that you have been participating in the 'Whole Home DVR Service beta' and you want to enable 'MRV-Capability' so that you can activate 'Whole Home DVR Service' on your account Ask the CSR to cancel (or do not enter) the Connected Home upgrade screen Ask the CSR to enter 'Account Attributes' (under the same drop down as adding services) and choose 'Create New'. The only option here is 'MRV-Capability' and it should be set to 'u' (for unsupported) with mostly defaults. At this point, you have enabled the 'MRV' flag and you could (in theory) order from the web page. I saw it when viewing my account via the web. Once this has been set, the CSR will have to exit your account information and then reenter your account information screen so that the information refreshes. At this point, the CSR can now enable "Whole Home DVR Service"
[strike]Sometimes CSRs are having trouble finding 'Account Attributes' menu .. It's apparently on the far right hand side of the screen and hard to find. But once they get to this area, it usually goes smooth.
There have been a small number of CSRs that truly do not have access to this menu .. In this case the CSR may need to have authorization turned on first. This does not seem to be a rule, but more an exception.
Edited by Doug Brott, 20 May 2010 - 01:34 PM.