Thanks to all for sharing their knowledge and experience in this thread!
Using Doug's script in Post #1, I was able to explain to the CSR what I wanted, and to get her to look for the "Account Attributes" drop down selection. She said she didn't have that option, and would have to get her supervisor to do it. After about 5 min on hold, the call dropped.
Now begins call #2, about 20 min later. Different CSR, same request, and she came back with "it's already activated on your account." Checked the HR20-700 I was sitting in front of, and lo and behold, the "Authorized" magic word was there in the Multi-Room Status screen and all beta references were gone.
Bottom line is that call #1 did the trick, even with the disconnect!
Edited by boatbumm, 16 May 2010 - 02:06 PM.