The HR2-100 must be connected to a router for MRV with DECA to work. This is a known issue. Here's a snippet from the tech bulletin that went out on 5/12/10. If anyones tech is having issues, have them or their supervisors refer to the 5/12/10 tech bulletin and the known issues page for the HD DVRs.
The information is out there, they just have to read it.
My wife told me to get WHDVR....I mentioned the issue to tech support with the HR20-100 which I have two of and need suggested band-stop filters.....He said he has no documentation of issues with the receiver what so ever.
I have a bad feeling about this install scheduled for Friday.
And you are right- they did not mention anything about internet connection kit.