I was on DirecTV's site and when I went to the Whole-Home DVR Service page, in the upper right corner where it should say how much it will cost, I see this message:
You're not eligible for this product. Please call Customer Service at 1-800-531-5000.
When I call this number I am told that because of my equipment configuration I can not sign up for the service. My equipment is:
SD-DVR80, HR10-250, HR20-700, HR20-100
Two older Tivo models and 2 HR20's. I was told that for someone to be able to get Whole-Home DVR Service they must have at least one non-DVR. The woman admitted in the beginning that she wasn't sure why I wasn't eligible and told me that she was chatting with a support person so this wasn't just her saying this, she was getting this info from someone with more knowledge than her.
She explained that it's purpose is to allow non-DVR receivers to act as a DVR. I told her I understood that but I was wanting to use it so I could watch a recording regardless of the room in which it was recorded. I told her I wanted to give her company more money and didn't understand why they weren't bending over backwards to take it from me.
My question is, has anyone else heard of this or was I given some bad information?