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Guest Message by DevFuse

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Whole home set-up. Does this make any sense?


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50 replies to this topic

#41 OFFLINE   pecocus

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Posted 18 May 2010 - 04:26 PM

So... after lots of "discussion" with the techs supervisor, they have come to the epihony that a SWM16 is required. Furthermore, they have magically found one in thier warehouse (they claim).

We shall see... supposedly they will be back tomorrow with a SWM16.
Paul


- HR34 in the family room hooked via HDMI to a Sharp 70" LCD via Onkyo AVR
- HR24 in the den hooked via HDMI to a Vizio 47" LCD
- HR21 in master bedroom hooked via HDMI to a Vizio 32" LCD
- H21 hooked up via HDMI to a Vizio 32" in the craft room
- HR-24 via HDMI to a Vizio 32" in the bonus room
- SWM16 multiswitch
- Slimline SWM3 dish

...Ads Help To Support This SIte...

#42 OFFLINE   dsw2112

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Posted 18 May 2010 - 04:29 PM

So... after lots of "discussion" with the techs supervisor, they have come to the epihony that a SWM16 is required. Furthermore, they have magically found one in thier warehouse (they claim).

We shall see... supposedly they will be back tomorrow with a SWM16.


:joy:

Just make sure they're not referring to this: http://www.solidsign...ku=874409000264

It's not a SWM16 and it will not work...
SL3-Slimline to SWM16 - DECA
HR34-700, HR24-500, & HR22-100

#43 OFFLINE   veryoldschool

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Posted 18 May 2010 - 04:38 PM

:joy:

Just make sure they're not referring to this: http://www.solidsign...ku=874409000264

It's not a SWM16 and it will not work...

those were flushed out some time back so the odds aren't very good:
Availability: Discontinued (Not Available)
A.K.A VOS

#44 OFFLINE   pecocus

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Posted 18 May 2010 - 05:21 PM

:joy:

Just make sure they're not referring to this: http://www.solidsign...ku=874409000264

It's not a SWM16 and it will not work...


Understood. I know that, but thank you for the tip just in case!
Paul


- HR34 in the family room hooked via HDMI to a Sharp 70" LCD via Onkyo AVR
- HR24 in the den hooked via HDMI to a Vizio 47" LCD
- HR21 in master bedroom hooked via HDMI to a Vizio 32" LCD
- H21 hooked up via HDMI to a Vizio 32" in the craft room
- HR-24 via HDMI to a Vizio 32" in the bonus room
- SWM16 multiswitch
- Slimline SWM3 dish

#45 OFFLINE   barryb

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Posted 18 May 2010 - 05:25 PM

They're definitely out. Their warehouse may not have them in stock, but SWM16's are already being installed by techs.


Agreed. I just had one installed today.
Barry
MY SETUP
You can usually find me helping out in the Quiet Room on Friday chat night.

#46 OFFLINE   matsfan

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Posted 18 May 2010 - 06:32 PM

A SWiM expander is for two SWM8's. This will not do the job as the boxes on one SWM8 switch will not communicate with the boxes on the other (it's the equivilant of two completely separate networks.) The correct path (as others already noted) is a SWM16. Accept nothing less...


This is the exact position I am in right now. Distribution is closed for the night so I am supposed to get a call in the morning on local availability of the SWM16. Installer agreed the current solution will not cut it.

#47 OFFLINE   pecocus

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Posted 19 May 2010 - 09:15 PM

Well... after 3 different days of techs coming out (costing me 2 days of vacation), numerous hours on the phone arguing with the technicians supervisor and Direct TV and lots of help from you folks, MRV with DECA is up and running.

It wasn't painless though. Today (3rd day), the tech finally showed up with a SWM16 switch and installed it. Upgraded the DVR's the needed upgraded, hooked up all the DECA boxes, then got to the point where he had to interject the Internet from my router. He didn't know how to do that. He tried various ways, then gave up and said he'd be back tomorrow with some help. He did, however, leave all the pieces and parts. After reviewing this board and the diagrams available, I had it up and running in about 10 minutes.

Oh yeah... the best part. When the tech couldn't get DECA to work because he wasn't interjecting an Internet connection correctly, he tried to tell me the problem was that the SWM16 wasn't designed to pass DECA signals because of all the legacy ports on them. Sigh.

Thank you VERY much to all of you that chipped in with advice and knowledge. It was unbelievably difficult, but it's done, thanks to you.
Paul


- HR34 in the family room hooked via HDMI to a Sharp 70" LCD via Onkyo AVR
- HR24 in the den hooked via HDMI to a Vizio 47" LCD
- HR21 in master bedroom hooked via HDMI to a Vizio 32" LCD
- H21 hooked up via HDMI to a Vizio 32" in the craft room
- HR-24 via HDMI to a Vizio 32" in the bonus room
- SWM16 multiswitch
- Slimline SWM3 dish

#48 OFFLINE   dsw2112

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Posted 19 May 2010 - 09:22 PM

Congratulations on your CORRECT install! Now you just need to update your sig :D
SL3-Slimline to SWM16 - DECA
HR34-700, HR24-500, & HR22-100

#49 OFFLINE   pecocus

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Posted 19 May 2010 - 09:28 PM

Oh yeah!
Paul


- HR34 in the family room hooked via HDMI to a Sharp 70" LCD via Onkyo AVR
- HR24 in the den hooked via HDMI to a Vizio 47" LCD
- HR21 in master bedroom hooked via HDMI to a Vizio 32" LCD
- H21 hooked up via HDMI to a Vizio 32" in the craft room
- HR-24 via HDMI to a Vizio 32" in the bonus room
- SWM16 multiswitch
- Slimline SWM3 dish

#50 OFFLINE   BattleZone

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Posted 19 May 2010 - 09:41 PM

I concur. However the local installer says they won't have SWM16's for "a couple of months" and Direct TV says that's not their problem. They don't provide switches.


As someone else mentioned, you are best off waiting 2-3 weeks and reordering. The problem here is that the local HSP hasn't ordered SWM16s, either because they don't think they need to (and are quickly going to learn that they are wrong), or because they simply don't want to spend the money. And SWM16s are in short supply, and are on allocation (each HSP can only order so many, depending on their recent overall job counts).

After they screw up a few installs and have a few OOPs (letters to the Office of the President), the HSP will pull their head out and get some SWM16s.

Again, remember that SWM16s were JUST released and they ARE in short supply. New DirecTV equipment always is.

Either send an email to Ellen Filipiak, Sr VP of Customer Relations(eafilipiak@directv.com), or just wait a couple of weeks and reorder. No need to get worked up over it OR get screwed on the cost of a SWM16. Ellen's team will get it straightened out, but give them a few days to deal with it, as they're likely getting a flood of issues right now.

#51 OFFLINE   pecocus

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Posted 20 May 2010 - 07:48 AM

Thank you for the advice, but as I noted in the post above, the issue is now resolved.
Paul


- HR34 in the family room hooked via HDMI to a Sharp 70" LCD via Onkyo AVR
- HR24 in the den hooked via HDMI to a Vizio 47" LCD
- HR21 in master bedroom hooked via HDMI to a Vizio 32" LCD
- H21 hooked up via HDMI to a Vizio 32" in the craft room
- HR-24 via HDMI to a Vizio 32" in the bonus room
- SWM16 multiswitch
- Slimline SWM3 dish




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