It is an entire systemic failure of Directv and their contracted installation partners to meet their customers expectations. From the CSR's who are clueless, to the order system that is missing key components, to the installer's supervisors who are not knowledgeable of how it works, to the installers who try there hardest but ultimately did not receive adequate if any training. Just feel like venting some tonight.
And from some posts I've seen it looks like the companies tried to order parts by DirecTV wasn't putting them in the supply chain in large enough quanties so they have them in the field.
Both of you are right, there really isn't anything to question.
RAD you know the memos as well as I do about this.
Stock is in short supply.
Marketing should have waited another month or two and kept the Beta going till then.
Anybody calling DirecTV on Sunday most likely isn't getting the first string CSRs [IMO].
I haven't counted up which have good installs and those that don't, so guessing at the ratio is pointless.
Those that got it working, even though the installer was doing this for the first time, are happier than those that haven't gotten what they wanted [DUH, even I can see this :lol:].
The $300 SWiM-16 seems to be everyone's biggest bitch and what a deal to get 300-400 dollars worth of hardware for $99.
Bet nobody knew how many of us on the forum have been lying in wait for these puppies.
Demand has FAR exceeded supply.