I had the installer from hell this afternoon. Actually, he was a nice guy, just very clueless to DECAs. After six hours, I was told that he couldn't troubleshoot it any longer and had other customers to service and left.
Needless to say, I called Directv to complain. The CSR I spoke to was appalled at the fact the tech just left. I had the manager of the installation company call a few minutes later. He was just going to have the tech return to finish the job. I had to remind him that the tech was unable to complete the job and left.
When the installer called I asked about a SWiM 16 and was told he was bringing one. He brought two SWiM8s with a Dual SWM Expander. He kept claiming it was a SWiM16.
The DECAs aren't seeing each other, so I suspect it's a switch. I also have one DECA on a HR20-100 that won't light up. You can move it to another unit and all three lights come on.
The question I do have is how are the DVRs addressed when using the typical DECA cloud? I thought that they would just use DHCP to request an address. Mine are getting a 169 private subnet, but also can't see the broadband DECA. I suspect that is because they can't see the DHCP server and the Internet. I even went so far as enter static addresses that I used previously to no avail.
You're right. Because they can't see the DHCP server, your H/HR's are self-generating addresses as if they were on an isolated DECA cloud.
I'd just sit tight until you get a SWiM-16, because that's the only way you're going to get all your boxes to see each other inside the cloud.
Then you'll need to get that cloud properly connected to your LAN.
BTW, HR20-100 DECA connection is unique. I'm not looking at a diagram, but if I remember it correctly, the co-ax out from that DECA needs to be split and connected to both SAT1 and SAT2 on the HR20-100.
Edited by Steve, 24 May 2010 - 08:04 AM.