As I posted Saturday, first the tech tried convincing me that my both my HR20-700 and HR-100 units weren't compatible with MRV. The 'market manager' on the phone eventually talked me into letting them replace my HR20-100 with a HR24 to simplify the install. Ok, if you must.
However, they didn't have a power inserter to power the DECA at the router so they did nothing because they would lose money if they left the job incomplete.
They're supposed to come back Wednesday.
Circus continues: My rescheduled installer called this morning at 8:15 AM and denied that he was responsible for switching me to SWM. He said it wasn't on the order. In the same breath he was warning me about my incompatible R15. I explained that I was removing that and I ordered a HR24 to replace it. He only expected to install that HR24 and DECAs. He didn't have SWM parts. Supposedly the warehouse has only 1 and it's supposed to be for someone else. He also only has 1 HR24 for me, which is on my order even though the Saturday plan which they talked me into
was to replace my HR20-100 with a HR24 as well. I wanted to talk to his supervisor which he denied me because he said he's a private contractor. He told me to call DirecTV which I did. They confirmed at least that I'm supposed to get SWM of course. However they can't request the local office to call me because it's not my "install window" (12-3) yet.
Plus can't call the installer because they can't call anyone.
So I called the installer again. I told him how DirecTV confirmed my SWM. upgrade. This time he said he would contact someone to have them "change the order". He also said he will have to call supervisor in the field as well to figure all this out.
He's already warning me that he's done at 5 PM and I may need to reschedule if he can't get what's needed because he has 2 other jobs before me. I wanted to confirm with him all the other items but he was driving and said we'll talk later.
It's not looking good.
The necessary parts as well as the events of what took place Saturday or I should say didn't take place Saturday were obviously not communicated to this installer and/or the HSP who sent him the job.