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Suggestions on MRV internet problem
Posted 20 May 2010 - 06:47 AM
They left and gave me their number and they'd call Monday to let me know about the DECA adapters and when they could get me one. Well they never called Monday or Tuesday so I called them Tuesday, no answer. Wednesday I called and left another message and they installer called me back but I wasn't able to take the call and left a message saying he was waiting on a call from his boss and would call at 5pm. Now it's Thursday and still haven't heard back.
Will calling Directv customer service do any good? I understand they didn't have the part but they've made no effort to find a solution or at least say they've ordered the parts and they'll be here on this date. Anything other than not calling. They were clueless about MRV when they installed and still can't get their act together. Very poor customer service at this point.
Posted 20 May 2010 - 06:52 AM
SWiM16, H21-100, H23-600, H21-700 w/AM21, HR24-500, HR24-100 w/AM21, (3) HR20-700
All receivers networked via DECA
MediaShare using TVersity on Win 7 VM over Mac Snow Leopard
Posted 20 May 2010 - 06:55 AM
Posted 20 May 2010 - 06:59 AM
As for calling DirecTV customer service, that's up to you and your piece of mind. I would call if the installation was not completed as ordered after two days but you never know, they may not have the parts to finish the install or they may just forget that the install is not finished leaving you holding the stick.
I received a phone call from DirecTV (robo call) asking about my experience with the install. I also received an e-mail survey about the install. I answered both in the positive.
Posted 20 May 2010 - 07:00 AM
The installers are probably over loaded right now, but that's not an excuse to ignore a customer.
Since it costs 2.4¢ to produce a penny, my 2¢ worth is really 4.8¢ worth. That 4.8¢ is my own and not the 4.8¢ of DIRECTV, Dish, or anyone else for that matter.