Of course I didn't call in to have MRV officially activated until after beta died in the early afternoon today. Don't fix what isn't broken, even if you know in advance the exact day it will break.
I hadn't seen Doug's new thread recommending we now email to get set up - it might not even existed yet because I used the instructions off the old thread - and so I called in to get switched. I got Jamie, a sweet CSR with a nice Southern accent. She quickly understood and worked through Doug's instructions but for some reason, my account wouldn't activate. She went to some internal notes from other CSRs who had switched people over from beta and tried a trick or two. Nada.
Jamie then put me on hold to work with others on my situation. She came back a few minutes later and told me everyone in the call center had said it was impossible, that I needed to pay $99 and get a SWiM/DECA setup to get MRV. Jamie thought not. Maybe it was the notes on her screen from others who'd done this. Maybe it was the authority of Doug's post. Maybe it was because I said many here had successfully made this switch. Maybe it was because Jamie had a beta MRV system at home. Who knows? For whatever reason, Jamie stuck with it, trying different things until BINGO!
, Multi-room returned to the System Setup menu. Along the way, Jamie had joked TPTB should make her a trainer if she figured this out. At the end of the phone call, she gave herself the promotion and proudly announced she was going to show the other folks in the call center how to do this.
Thank you, Jamie. You did a heck of a job for me.
Edited by Carl Spock, 21 May 2010 - 05:45 AM.