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Enabling MRV using your home networking


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#1 OFFLINE   Doug Brott

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Posted 20 May 2010 - 01:30 PM

I posted a thread last week in which I detailed a method for getting MRV enabled in an 'unsupported' mode when talking to a CSR.

DIRECTV has asked that we make a change in our process for requesting 'unsupported' setup.

At this point, the recommended (and requested by DIRECTV) method for getting your account set to 'unsupported' is to use E-mail.

Simply click here to get started.
  • Enter your contact information
  • For Topic, select "Services"
  • For Topic, select "Whole Home DVR Service"
  • For Subject, Enter "Please enable Whole Home DVR Service for public beta customer"
  • For Question, Enter "I would like to add whole home DVR Service to my account using my existing equipment. I am already networked and was part of the Multiroom Viewing Public Beta that has been going on the past few months. I realize this will add $3/month to my bill."
  • Enter the security information
  • Press Continue

At this point, please do not use Twitter nor call CSRs to make this request. Sending an E-mail will provide you with the most effective method to success.

Edited by Doug Brott, 22 May 2010 - 04:00 PM.

DIRECTV Firmware Monitor - iPhone - Android - HTML5

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All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

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#2 OFFLINE   TheDurk

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Posted 20 May 2010 - 01:40 PM

Well, thanks, but I started my call 30 minutes before your post. Here is the post I was trying to make on your (now locked) other thread.

Well, It took me an exactly an hour on the phone. Nobody said it could not be done, but they could not make it work. After 40 minutes, I got to Bob (not his real name) in Tech and he was fascinated by how much I knew about DirectTV systems. He eventually had to kill my Choice Xtra HDDVR package and then it kicked in. Meanwhile, I told him about our forum, gave him the URL and he said he was going to come visit (anonymously per D policy) and learn some of the stuff we know and he doesn't. I also answered a few questions he had about external hard drives(for his own home system). His close was "Well, YOU have addressed all of MY concerns today, is there anything else I can help you with?" If you read this, thanks again, Bob.


The question I had on e-mail was how to deal with legacy package problem. Some specifics on that might be nice for others in the same boat. Should we/they throw in the towel and change packages before e-mailing? Or pre-authorize a change? Or request an attempt to preserve it?

Edited by TheDurk, 20 May 2010 - 01:53 PM.

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#3 OFFLINE   Gweeto

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Posted 20 May 2010 - 01:52 PM

At this point, please do not use Twitter nor call CSRs to make this request. Sending an E-mail will provide you with the most effective method to success.


Was starting the Twitter process when you posted this. Just sent the email per your instructions. We shall see, thanks for all the information.
Subscriber since 2000
Receivers: HR23-700, HR22-100, HR21-700, H21-100, HR10-250, Sony A65
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#4 OFFLINE   VandyCWG

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Posted 20 May 2010 - 02:11 PM

I was going to call per our PM.....but I emailed instead. Thanks Doug!!!

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#5 OFFLINE   Teronzhul

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Posted 20 May 2010 - 02:13 PM

Well, thanks, but I started my call 30 minutes before your post. Here is the post I was trying to make on your (now locked) other thread.


Same here. 3 CSRs later and I have MRV working in unsupported mode on TC+.
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#6 OFFLINE   new_2_hd

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Posted 20 May 2010 - 02:15 PM

The phrasing "unsupported" concerns me. Does that mean they don't support any part of our system or just don't call with network issues because the network is my problem? I am paying for the service plan thing so I'd hate to think this is me saying I am ok with them not fixing any problems.

#7 OFFLINE   pappy97

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Posted 20 May 2010 - 02:16 PM

Same here. 3 CSRs later and I have MRV working in unsupported mode on TC+.


TC+??? You mean you didn't have to upgrade to a "Current" package like many of us were told we had to??
My setup (TV + DirecTV):
Master Bedroom: LG 32" 120hz LCD TV, GENIE Client
Living room: Samsung 46" 120hz LED LCD TV 7000 series, GENIE Master
Dedicated HT: Epson 8700UB projector with 150" 16:9 painted on screen and 180" 2.4:1 painted on screen, HD-DVR (HR22), Denon AVR-890, Klipsch Icon Front Speakers, Center Speaker, and Klipsch Icon Floorstanders for side and rear speakers (6 total floorstanders), subwoofer is BIC America V-1220 12" down-firing sub

#8 OFFLINE   hasan

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Posted 20 May 2010 - 02:18 PM

TC+??? You mean you didn't have to upgrade to a "Current" package like many of us were told we had to??


I kept TC+ when I got MRV authorized via telephone this morning. I did not have to "upgrade" my programming package. This was about 9:30 a.m. Central.

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#9 OFFLINE   pappy97

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Posted 20 May 2010 - 02:21 PM

Hey Doug, so why is it people with TC+ (legacy package, correct?) are able to get MRV authorized but there is this problem if you have the Choice Xtra + HDDVR legacy package in trying to MRV activated?

Thanks.
My setup (TV + DirecTV):
Master Bedroom: LG 32" 120hz LCD TV, GENIE Client
Living room: Samsung 46" 120hz LED LCD TV 7000 series, GENIE Master
Dedicated HT: Epson 8700UB projector with 150" 16:9 painted on screen and 180" 2.4:1 painted on screen, HD-DVR (HR22), Denon AVR-890, Klipsch Icon Front Speakers, Center Speaker, and Klipsch Icon Floorstanders for side and rear speakers (6 total floorstanders), subwoofer is BIC America V-1220 12" down-firing sub

#10 OFFLINE   Rakul

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Posted 20 May 2010 - 02:22 PM

Hey Doug, so why is it people with TC+ (legacy package, correct?) are able to get MRV authorized but there is this problem if you have the Choice Xtra + HDDVR legacy package in trying to MRV activated?

Thanks.


For whatever reason +HDDVR does not show you as having HD access is how I understood it.
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HR20-100S > HDMI > Samsung 4665 LCD [Networked]
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#11 OFFLINE   PlanetBill

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Posted 20 May 2010 - 02:22 PM

added mrv a couple days ago, I have TC, no problem.
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#12 OFFLINE   webby_s

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Posted 20 May 2010 - 02:23 PM

I did the email thing since I saw this before I called, so here's hoping I get good end results! :grin:
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#13 OFFLINE   mdriskell

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Posted 20 May 2010 - 02:24 PM

Thanks Doug...just finished submitting my request.
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#14 OFFLINE   rob316

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Posted 20 May 2010 - 02:30 PM

Just sent my email request as per Doug's instructions. lets see if it gets done.:)

#15 OFFLINE   Doug Brott

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Posted 20 May 2010 - 02:30 PM

Hey Doug, so why is it people with TC+ (legacy package, correct?) are able to get MRV authorized but there is this problem if you have the Choice Xtra + HDDVR legacy package in trying to MRV activated?

Thanks.


For whatever reason +HDDVR does not show you as having HD access is how I understood it.


This is exactly the reason .. It's a bug in the process, but one I don't think will be changing. The lack of 'HD Access' showing up for that package has been true for years, it's only now that it matters. You can keep the legacy package or go with MRV, but I don't think you'll have success keeping the legacy package and getting MRV.
DIRECTV Firmware Monitor - iPhone - Android - HTML5

DIRECTV employee since August 2011.
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#16 OFFLINE   Doug Brott

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Posted 20 May 2010 - 02:32 PM

added mrv a couple days ago, I have TC, no problem.


Yup, as long as both HD Service & DVR Service show up on your account .. AND .. You have a minimum of 1 eligible HD-DVR and 1 eligible HD Receiver, then this should be a simple process.

The 'Choice Xtra plus HDDVR' legacy package will show 'HD Service' as not active. CSRs will be locked out of adding MRV.

I THINK all other packages are fine. It's this one package that is causing the problems.
DIRECTV Firmware Monitor - iPhone - Android - HTML5

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All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#17 OFFLINE   joe221

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Posted 20 May 2010 - 02:36 PM

Thanks Doug, just noticed the end of beta message. Thanks for the easy step by step. We'll see how long it takes to reactivate.
Joe in West Los Angeles

#18 ONLINE   JJaret

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Posted 20 May 2010 - 02:47 PM

Did they give any indication on how long it will take for them to respond?

#19 OFFLINE   hasan

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Posted 20 May 2010 - 02:47 PM

This is exactly the reason .. It's a bug in the process, but one I don't think will be changing. The lack of 'HD Access' showing up for that package has been true for years, it's only now that it matters. You can keep the legacy package or go with MRV, but I don't think you'll have success keeping the legacy package and getting MRV.


With the subtle variations in legacy packages, it's a bit confusing. I have TC+, and of course I have HD DVR service. Are there really two variations of TC+ (one like mine and one with "integrated HD-Access". From what you've said, the 2nd package is a problem, but what I have is not, because I called this morning and got authorized, once they went into DORIS and read the new pages. (or what he called "policies".)

I just tried it now (3:45 p.m.) and it works just fine. Should I expect to be losing it and have to start over with the email route? BTW, Whole Home DVR Service shows on my account (but only under Recent Activity) and I received a partial charge on that bill.

Edited by hasan, 20 May 2010 - 03:07 PM.

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#20 OFFLINE   jba115

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Posted 20 May 2010 - 02:52 PM

As I mentioned ealier, on my 3rd CSR call Tuesday night, I set it up as verified by email the next morning. When I checked my account, the only place Connected Home showed up was in recent orders, nothing under my services, programming (which is Premier), anywhere. And nowhere does it say "unsupported" or "u". However it is working fine, as it has recently. The only changes I believe are that there is no longer a deisngation of which DVR recorded the shows (as of the change Wednesday) and the "beta" line no longer appears under MRV. Does this look right to you all?

Edited by jba115, 20 May 2010 - 02:58 PM.

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