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Guest Message by DevFuse

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Enabling MRV using your home networking


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1194 replies to this topic

#326 OFFLINE   y2khardtop

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Posted 21 May 2010 - 08:06 PM

email said I have an old package.......


I really don't understand why I have to upgrade from "Choice Extra" to "Choice Extra"???? The CSR said it was the same, but I had him change it anyway. After 25 minutes I told him to never mind. Hopefully my 2nd attempt at email will work now that I have a current package

#327 OFFLINE   ColonelJulius

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Posted 21 May 2010 - 08:21 PM

Emailing worked like a charm. Total turnaround time was about 5 hrs. I have the old premier package.

#328 OFFLINE   SParker

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Posted 21 May 2010 - 08:44 PM

I'm gonna wait till they get the old packages worked out. There is no reason I should have to change my grandfathered package!

#329 OFFLINE   pappascw

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Posted 21 May 2010 - 08:45 PM

I didnt have any luck with email... Called tonite while I was out picking up kids.. Explained I've been using it.. Just want to turn it back on... She said it was done.. 5 min.. Got home working like a charm.. Sweet..

#330 OFFLINE   bgottschalk

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Posted 21 May 2010 - 08:51 PM

Just got off the phone with a great CSR...

He knew exactly what I needed, was curteous and very helpful. It took a bit because he finally had to change my Extra HD + DVR package to the separate one for $1 more. But once he did that it is was up and running not problem.

He even gave me $20 a month off for a year and Showtime and Starz free for 3 months without me even asking. I guess I can pay $1 more a month for a $240 savings (not including the premiums... :)

Overall - a very good experience. I'm impressed.
HR20-700 (7Mb DSL hardwired)
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#331 OFFLINE   Go Beavs

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Posted 21 May 2010 - 08:53 PM

So after almost 24 hours of waiting for a return email I couldn't wait any longer and called.

I told the CSR that I already had a SWiM system and DECA and just needed MRV turned on. She asked me where I got the adapters from and I told her from a retailer (Solid Signal). She told me that some people were getting adapters that weren't compatible (I'm assuming MOCO). I assured her they had the D* logo on them.

She then said she could try and turn it on for me. As we were waiting for the receivers to become authorized, she said she noticed I had an old TiVo unit on my account and that I should really have a professional install. Why, I asked? Because I needed a filter on them. I told her that I had a filter on my SWiM and the TiVo was isolated from that portion of the system. "Nope" she said, "you'll have problems". I just said "OK I'll take my chances". :)

A couple minutes later, she had me check the authorization in the MRV setup screen. There it was... "Authorized"

Now... time for a beer. :D

BTW, I have the premier package with grandfathered DVR and my package was never a topic of discussion.

Genie, Hx2x, nomad
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#332 OFFLINE   hadji

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Posted 21 May 2010 - 10:17 PM

Via email, took only 8 hours for response, I have grandfathered Total Choice with separate HD...

Thank you for writing. We will be happy to assist you with adding the Whole-Home
DVR service. To clarify your statement about DIRECTV supporting network based
Whole-Home DVR, DIRECTV has not supported and does not have plans to support
network based Whole-Home DVR. As such, we will be unable to provide additional
support (troubleshooting) specific to the network based Whole-Home DVR Service.
For questions about this set up, please seek assistance in our technical forum
at http://forums.directv.com/pe/index.jsp.

I have added the Whole-Home DVR service to your account. The service changes to
your account will be reflected on your next DIRECTV bill, or you can see them
immediately by signing into your DIRECTV account online at directv.com/mydirectv
and clicking on "Activity Since Last Bill" in the My Account column.

Because DIRECTV bills you for service at the start of your billing period, any
changes that are made mid month, such as adding or removing a service, will show
as charges or credits from the day the change occurred to the end of that 30 day
period. Your next bill will reflect a partial charge of $2.90 and a full 30 day
charge of $3.00 for the Whole-Home DVR service.

Thank you again for writing and participating in the Cutting Edge user group.

Sincerely,


Megan G.
DIRECTV Resolution Specialist


Thanks OP.

#333 OFFLINE   MrLatte

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Posted 21 May 2010 - 10:43 PM

Success at last!!!

I have Total Choice Plus and tried the email route. That didn't work because they said I had an old package.

So I called with the script in hand and first they gave me the hard sell on upgrading equipment and once I mentioned "unsupported" they went on to say I needed to upgrade my package. I told them I'd have to "review the packages" and call back.

I called back a couple minutes later and tried to get transferred to the Network Group but was told they'd be doing the upgrading. Once again I was told I needed to upgrade to DECA and "band stoppers" but once I accepted the unsupported option I was put right through with NO mention of my package so I was able to get MRV activated and I kept my legacy TC+ package.

#334 OFFLINE   VandyCWG

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Posted 21 May 2010 - 11:28 PM

I emailed yesterday and still have not heard back.

This is getting frustrating....

Spring Hill, TN (Nashville DMA)

Receiving Equipment: SWM 3 Slimline | Full DECA cloud
Living Room: Mini C31 | LG 55" LED
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#335 OFFLINE   Lucid504

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Posted 21 May 2010 - 11:39 PM

After 5 Trys i finally got someone to add it to my Choice Xtra Package :) Did this by email.

#336 OFFLINE   DWACEK

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Posted 22 May 2010 - 12:00 AM

It took a while but was finally able to get this done over the phone with TC+... Thanks a bunch. I almost called and ordered the full installation but decided to check this forum first, you guys always have the straight poop.

I wonder if the first CSR I talked to yesterday when the beta was first shut off has recovered from the verbal abuse I subjected him to... oh well, they should have been ready for this happening in the first place... It definitely is NOT better to have MRVed and lost than to never have MRVed before.

DW

Edited by DWACEK, 22 May 2010 - 12:07 AM.


#337 OFFLINE   gphvid

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Posted 22 May 2010 - 03:25 AM

My MRV came back on after about 9 hours after I sent the email last night. Things work as they did and wife and daughter are happy again.

Now, out of curiosity (and maybe it was already posted), what does DirecTV provide for equipment for their "covered" MRV setup? I assume wired/wireless router and a bridge or adapter for each receiver, but what stuff exactly? And if you have a setup with the older DVRs with the dual line feeds, do they reset to something else? My system has been working just fine and I haven't had the need to pursue anything different. But now that MRV involves a setup for those not networked, I'm now curious what they do for their install fee.

Thanks.

#338 OFFLINE   satjoe

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Posted 22 May 2010 - 04:19 AM

Used email method and 12 hours later my MRV is back up and running! There was no way I was paying 99 bucks for DECA knowing the box will work with my network.

Thanks Doug

#339 OFFLINE   ticmxman

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Posted 22 May 2010 - 04:42 AM

Total choice package. E-mail route reply said I had to change package. Called and a csr had me set up in less than 5 minutes.

#340 OFFLINE   njblackberry

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Posted 22 May 2010 - 04:58 AM

Now, out of curiosity (and maybe it was already posted), what does DirecTV provide for equipment for their "covered" MRV setup? I assume wired/wireless router and a bridge or adapter for each receiver, but what stuff exactly? And if you have a setup with the older DVRs with the dual line feeds, do they reset to something else? My system has been working just fine and I haven't had the need to pursue anything different. But now that MRV involves a setup for those not networked, I'm now curious what they do for their install fee.

Thanks.


Check out this "First Look" at the DECA system - http://www.dbstalk.c...ad.php?t=170910

Lots and lots of new hardware.

#341 OFFLINE   SteveHas

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Posted 22 May 2010 - 06:15 AM

just called and got a CSR that knew nothing about any of this
Doris dbase
the procedure from post 1
beta MRV users,
so...
I politely said I would call back later, and sent an e-mail like Doug requested.
I'm a little bummed about my R22 though.
Think I can get it swapped out for free?

Edited by SteveHas, 22 May 2010 - 06:21 AM.

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#342 OFFLINE   joed32

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Posted 22 May 2010 - 06:17 AM

So, I get a confirmation email from DirecTV concerning my change in service. The subject line is "DIRECTV Programming & Service Update (Confirmation of Phone Transaction)". The problem is I didn't do it by phone. Hopefully, I won't see a phone charge on my account.


I've called them at least a dozen times in the past week trying to get DECA installed and failing that trying to get MRV turned on. Never heard of a phone charge.

#343 OFFLINE   HerntDawg

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Posted 22 May 2010 - 06:48 AM

I think i will wait another couple weeks and let all you guy's work out the bugs.

#344 OFFLINE   dwcolvin

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Posted 22 May 2010 - 06:54 AM

I think i will wait another couple weeks and let all you guy's work out the bugs.


You must not have a significant other who will have a fit if she/he loses her/his MRV :lol:

#345 OFFLINE   hasan

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Posted 22 May 2010 - 07:02 AM

I think i will wait another couple weeks and let all you guy's work out the bugs.


My only fear with that is D* makes a decision that all this unsupported stuff is causing them too much trouble, and they discontinue allowing any "new" home network authorizations, while allowing those already enabled to keep it.

I have heard nothing that indicates this may happen, but ....
...hasan, N0AN

SlimLine5-SWiMLNB/DECA/WHDVR
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#346 OFFLINE   davemayo

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Posted 22 May 2010 - 07:30 AM

Total choice package. E-mail route reply said I had to change package. Called and a csr had me set up in less than 5 minutes.


I did the email method. Had to go online and change my package. Emailed back that I had done that and 60 minutes later it was activated. Easy.
Go Hoos!

#347 OFFLINE   dwcolvin

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Posted 22 May 2010 - 07:31 AM

My only fear with that is D* makes a decision that all this unsupported stuff is causing them too much trouble, and they discontinue allowing any "new" home network authorizations, while allowing those already enabled to keep it.

I have heard nothing that indicates this may happen, but ....


That could significantly PO DIYers who buy DECAs to self-install, just because they believe they can do a better job than a truck roll (even if it costs more).

It is a little frustrating to have to educate the installers, and pay for the privilege... ;)

#348 OFFLINE   FmrFrtDog

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Posted 22 May 2010 - 07:37 AM

I'm still waiting for the email reply. I wonder if sending a second one would help?
I'll wait until tonight (24 hrs since first email).

I wound up sending two e-mails, about 15 hours apart. The second one worked and MRV was activated on all my receivers withing a few hours. I got an e-mail reply to the second request and another e-mail noting the change to my account adding the MRV charge.
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#349 OFFLINE   hasan

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Posted 22 May 2010 - 07:38 AM

That could significantly PO DIYers who buy DECAs to self-install, just because they believe they can do a better job than a truck roll (even if it costs more).

It is a little frustrating to have to educate the installers, and pay for the privilege... ;)


I was referring only to home ethernet based systems, nothing to do with DECA, when I used the word "unsupported". Again, I only replied because the OP said he was going to wait "a couple of months", which to me, has some risk to it. Corporations can be quite arbitrary when they feel like it.:)
...hasan, N0AN

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#350 OFFLINE   Mike728

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Posted 22 May 2010 - 07:39 AM

I rarely visit this site, since my DirecTV has been exceeding my expectations lately. Speaking to a CSR after losing my (beta) networked MRV changed that, though. :mad: I remembered how this forum helped me in the past and decided to see how others were handling this issue. I found the answer here in minutes. Emailed them last night and this morning all is well. :)
Thanks for maintaining this awesome resource!




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