Posted 22 May 2010 - 09:27 AM
Ok, I am really ticked off now. This might be the end of my relationship with D*. Nickel and dime me, for another $3, and now this...
First agent I spoke with said no problem, but wouldn't follow the instructions I read off. He said "I've done this before." Said it was all set... and then transferred me to another department (so I could drop my premiums, as I promised I would do). He said it should be active by the end of that call. Nope.
I called back. Second agent would not listen, wouldn't even read the DORIS article. He went to a supervisor, who said nope, the only way you get it is if you pay $99 to install DECA. Period. I pushed back, said why can't you follow the instructions given to me by D*, I'm a beta tester, and he said he doesn't "take instructions from customers."
I'm going to try the email option, and if that doesn't work, I'm giving up and going to Comcast, after 14 years. Them stopping the beta without getting the CSR process set up was a clear sign they don't have any respect for those of us who test D* software. It's the most "one way" kind of relationship I've ever been in. I feel like I'm getting gouged, and treated like nothing, on top of that.