Not true. I am on Choice Ulimate with lifetime DVR, and they turned it on just fine. Thats bogus info they are giving you. Call again and get someone else.
Thank you for writing. It is a pleasure to hear from one of our loyal customers. We appreciate your business and continued support.
We will be happy to assist you with adding the Whole-Home DVR service to your account. Please know that to enjoy the very best of our Whole-Home DVR service, we request that customers upgrade to our SWiM Network for optimal usage of the Whole-Home DVR service.
While we understand that you have made a substantial investment in a non-SWiM home network, we can activate the Whole-Home DVR service at its normal price at $3.00 per residence.
However, we will be unable to provide additional support (troubleshooting) specific to the Whole-Home DVR Service. In addition, by adding the service without upgrading doesn't include DECAs and Band-Stop Filters nor receiver swaps.
In order to activate services for Whole-Home DVR, you will need to upgrade your package to a current package of CHOICE or above as your current package is no longer available.
Currently, your package is the PREMIER with DVR Service included. If you want to keep the PREMIER package, you will be charge separately for the DVR Service which is $7 a month.