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Enabling MRV using your home networking


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1194 replies to this topic

#1126 OFFLINE   waylonrobert

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Posted 27 August 2012 - 12:11 PM

Can anyone help me with the above questions?

Thank you!


It's probably easiest to have them set things up for you, that way you can replace one or more of the older receivers. Might have better luck creating your own thread - this one doesn't get a lot of traffic anymore.

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#1127 OFFLINE   tenn_

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Posted 27 August 2012 - 12:30 PM

It's probably easiest to have them set things up for you, that way you can replace one or more of the older receivers. Might have better luck creating your own thread - this one doesn't get a lot of traffic anymore.


Thanks for the advice Doug, I did that.

#1128 OFFLINE   heisman6183

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Posted 05 September 2012 - 07:57 AM

Update: the installer came yesterday and was skeptical about my setup working with an HR24 so he tried to find something older in his truck. When he couldn't find anything but HR24s, he just hooked it up and it worked fine. So no DECA, still running WHDVR with ethernet (connected wirelessly router to router) and everything is working great. Love the HR24, the guide and menu scrolling is so much faster. Would have liked an HR34 but I couldn't get them under $200 for it, maybe in another year or two I can upgrade and get some of those new C31 boxes too. Looks really cool.

#1129 OFFLINE   inkahauts

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Posted 05 September 2012 - 01:05 PM

Update: the installer came yesterday and was skeptical about my setup working with an HR24 so he tried to find something older in his truck. When he couldn't find anything but HR24s, he just hooked it up and it worked fine. So no DECA, still running WHDVR with ethernet (connected wirelessly router to router) and everything is working great. Love the HR24, the guide and menu scrolling is so much faster. Would have liked an HR34 but I couldn't get them under $200 for it, maybe in another year or two I can upgrade and get some of those new C31 boxes too. Looks really cool.


Awesome! by the way, just a heads up, you will have no choice but to go deca when you get c31s. Zero choice, it's the only way they work...

#1130 OFFLINE   Rent_Share

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Posted 14 December 2012 - 10:52 AM

Just Activated Yesterday - Unsupported Cat 5/6 100 mps Switch VIA EMAIL

HR20/HR21 and HR23 - Want to Upgrade a SD DVR

I can playback anything recorded on the existing 3 DVRs but cannot seem to be able to tell the bedroom DVR (HR20) to record something if I already have two programs recording on the family room (HR21 or HR 23)

I am looking at buying a used H21/22/23 Receiver but want to be sure that it will be able to select programs to record from the Receiver without having to go to one of the other rooms to schedule it

I am going to do a reboot later today when no one is watching

REBOOTED TWO HR20&HR23- HR20 ABILITY TO SEE THE OTHER TWO, DISCONECTED FROM SWITCH AND RECONNECTED I AM TRYING A SOFT RESET on both the DVR and SWITCH

IT's Back

Edited by Rent_Share, 14 December 2012 - 11:24 AM.
Update


#1131 OFFLINE   inkahauts

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Posted 14 December 2012 - 04:08 PM

Just Activated Yesterday - Unsupported Cat 5/6 100 mps Switch VIA EMAIL

HR20/HR21 and HR23 - Want to Upgrade a SD DVR

I can playback anything recorded on the existing 3 DVRs but cannot seem to be able to tell the bedroom DVR (HR20) to record something if I already have two programs recording on the family room (HR21 or HR 23)

I am looking at buying a used H21/22/23 Receiver but want to be sure that it will be able to select programs to record from the Receiver without having to go to one of the other rooms to schedule it

I am going to do a reboot later today when no one is watching

REBOOTED TWO HR20&HR23- HR20 ABILITY TO SEE THE OTHER TWO, DISCONECTED FROM SWITCH AND RECONNECTED I AM TRYING A SOFT RESET on both the DVR and SWITCH

IT's Back


You can not set something to record on one DVR from another DVR. You can set up a remote recording from a non DVR Hi Definition recover, or an iPad app, DIRECTV.com, etc.

#1132 OFFLINE   harsh

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Posted 16 December 2012 - 11:31 AM

It sounds like you want to end up with four HR2x and one H2x.

Adding a ninth tuner may be more trouble than going into the other room and setting the recording the old fashioned way. Remember that this "feature" would cost you an $6/month Addtional TV Fee (still arguably cheaper than a iDevice).

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#1133 OFFLINE   Rent_Share

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Posted 17 December 2012 - 10:56 AM

It sounds like you want to end up with four HR2x and one H2x.


Now that I have found that a an H2X can select programs to record on a HR2X . . . . (Still Not clear, One Designated or any HR2X)

Three HR2x - In Possession MRV Enabled Unsupported Cat 5
One H2X (Not 20 or 25) to Replace SD Tivo 708

7 Tuners

Leaves me room to consider either reactivating the SD Tuner or another H2X box in the guest room / office.

Edited by Rent_Share, 17 December 2012 - 12:09 PM.


#1134 OFFLINE   inkahauts

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Posted 17 December 2012 - 01:07 PM

Now that I have found that a an H2X can select programs to record on a HR2X . . . . (Still Not clear, One Designated or any HR2X)

Three HR2x - In Possession MRV Enabled Unsupported Cat 5
One H2X (Not 20 or 25) to Replace SD Tivo 708

7 Tuners

Leaves me room to consider either reactivating the SD Tuner or another H2X box in the guest room / office.


What do you mean still not clear? You mean which can it set a recording to? Any in the system, it gives you a pop up and you can ask which unit to set the recording on.

And sense you are unspotted for some reason, just know there are ways to get the h25 to work un supported Ethernet. The h20 however is not Whole Home Service compatible at all.

#1135 OFFLINE   MRM

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Posted 21 January 2013 - 02:00 PM

Just wanted to add a quick note that this definitely still works. Followed post #1 exactly and service was activated in less than 2 hours!


In that post, it says pick "services" under topic. When I go there, I see nothing that has that as a selection. What should I choose?

#1136 OFFLINE   Diana C

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Posted 21 January 2013 - 02:07 PM

DirecTV has just revamped their website, so the options are a bit different. I'd suggest selecting "Account Management" and then "Change My Services"

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#1137 OFFLINE   Deolman

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Posted 05 March 2013 - 12:16 AM

WOW! This forum and all of the people on it rock! I followed the instructions for sending an email for Whole Home at 4:00 PM this afternoon. At 10:00 PM this evening I noticed it had been enabled. No reboot, nothing, it just started working. It will get interesting because the HR20 receiver I have is dieing a slow death. I talked to tech support last night and they are sending me another receiver. It will be my luck the new receiver will require a SWM for Whole Home.

At any rate, kudos to all the members here that help others along with a hearty thank you.

Edited by Deolman, 05 March 2013 - 12:18 AM.
Stupid typo - LOL


#1138 OFFLINE   acostapimps

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Posted 05 March 2013 - 05:33 AM

WOW! This forum and all of the people on it rock! I followed the instructions for sending an email for Whole Home at 4:00 PM this afternoon. At 10:00 PM this evening I noticed it had been enabled. No reboot, nothing, it just started working. It will get interesting because the HR20 receiver I have is dieing a slow death. I talked to tech support last night and they are sending me another receiver. It will be my luck the new receiver will require a SWM for Whole Home.

At any rate, kudos to all the members here that help others along with a hearty thank you.


your welcome, if you have any questions we're here to help.

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#1139 OFFLINE   sgibson

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Posted 25 March 2013 - 11:41 AM

DirecTV has just revamped their website, so the options are a bit different. I'd suggest selecting "Account Management" and then "Change My Services"


Hi Diana C,

I just need to connect my Decas to HR21,HR22 and connect Deca adapter to router and 8-way switch to complete my hardware setup for Whole House. Using DirecTVs login, I chose My Account>My Equipment>Scroll to bottom of page>MyServices>Whole-Home DVR>Click to Activate Now. I get a Not Eligible on mine-When I click call to active Whole Home, this message pops up..." Please call 1-800-531-5000. Your DIRECTV system requires professional installation for Whole-Home DVR service. An equipment upgrade may also be required. Installation charges apply. Our customer service representatives are ready to discuss your TV entertainment needs."

I did the 4-wire to Single Wire through SWM-8 which I purchased, then connected
my HR21, HR22, and 2-HR24s through approved 8-way splitter. All receivers are working fine through Single wire and show 2-tuners each. Network ready but no hookups done at this time. Of course, DirecTV isn't aware that I did the 4 to Single Wire equipment upgrade myself. (With lots of help from VOS and others here)

I really don't need addtional hardware or a DirecTV truck roll.
Any suggestions how to proceed from here?

Thanks to all who helped me get this far!,
sgibson

#1140 OFFLINE   veryoldschool

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Posted 25 March 2013 - 11:51 AM

Hi Diana C,

I just need to connect my Decas to HR21,HR22 and connect Deca adapter to router and 8-way switch to complete my hardware setup for Whole House. Using DirecTVs login, I chose My Account>My Equipment>Scroll to bottom of page>MyServices>Whole-Home DVR>Click to Activate Now. I get a Not Eligible on mine-When I click call to active Whole Home, this message pops up..." Please call 1-800-531-5000. Your DIRECTV system requires professional installation for Whole-Home DVR service. An equipment upgrade may also be required. Installation charges apply. Our customer service representatives are ready to discuss your TV entertainment needs."

I did the 4-wire to Single Wire through SWM-8 which I purchased, then connected
my HR21, HR22, and 2-HR24s through approved 8-way splitter. All receivers are working fine through Single wire and show 2-tuners each. Network ready but no hookups done at this time. Of course, DirecTV isn't aware that I did the 4 to Single Wire equipment upgrade myself. (With lots of help from VOS and others here)

I really don't need addtional hardware or a DirecTV truck roll.
Any suggestions how to proceed from here?

Thanks to all who helped me get this far!,
sgibson

Seems like you either need to read the first post in this thread and go unsupported or call DirecTV and get them to update your system hardware listing.
A.K.A VOS

#1141 OFFLINE   notdeadyet

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Posted 25 March 2013 - 12:05 PM

this is a record of my emails to get my WH up and going...of course your email may need different particulars, and pricing, but............

Initial email:

Customer By Web Form (Richard ) - 05/27/2011 12:44 PM
Please activate the Whole Home feature on my account as "unsupported" so that I may use my Multi Room Viewing again as I did during the beta trials. I understand that my account will be billed another $3 for Whole Home DVR, even though I DO NOT wish to use the internet network setup at this time, and only want to utilize the MRV.
I DO NOT require any more installation with my present setup to achieve MRV as I have ALL my HD SWM compatible receivers on their own HD dish with a SL3S4NR2-03 SWM LNB, with one
line into the house to a msplit8r1-03 8 way splitter, with the pass thru line going to a DVR with the PI21R1-03 connected. The other receivers with one line in each from the splitter.
All receivers also have the Deca unit attached. The parts are ALL "green" labeled and all the receivers ARE presently working as expected. The SD receivers are all on their own separate dish at the other end of the house, and are not a factor for this setup.

Thank you for your great service.
Richard

First Response, which apparently is normal.

--- On Fri, 5/27/11, DIRECTV Customer Service <directvcustomercare@directv.com> wrote:

Subject
---------------------------------------------------------------
Whole Home DVR Service


Discussion Thread
---------------------------------------------------------------
Response Via Email(Cristina R. - redacted) - 05/27/2011 04:49 PM
Dear Richard,

Thanks for taking time out of your day to share your concerns with us. I see that you're one of our long time customers. We want to let you know that we value your commitment and loyalty to DIRECTV. I understand that you're interested in the Whole Home DVR Service. As you already know, DIRECTV Whole Home DVR Service gives you the power to share all of your recorded programs with any TV in your house. You can also:

* Record, delete, pause and rewind your favorite shows no matter where you are
* Manage your DVR playlist from any room
* Record two shows while watching two others
* Set separate parental controls for each TV
* Watch your recorded shows in HD in any room

For more information on Whole Home DVR please visit directv.com/wholehome.

To start recording and watching your favorite programs in any room, one of your networked TVs needs to be connected to a Whole-Home capable HD DVR and your other TVs will need to be connected to Whole-Home capable HD receivers. HD Access, DVR Service and Whole-Home DVR service ($3.00/month) are also required.

To find out if your DIRECTV equipment is indeed compatible with Whole-Home DVR service, to add the Whole-Home DVR service or to learn about special upgrade offers please call us at 1-800-531-5000.

We respect your time Richard and I appreciate that you've given me the opportunity to personally address your concerns about the Whole Home DVR Service.

Thanks again for writing.

Sincerely,

Cristina R. - redacted
DIRECTV Customer Service

P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips.


My second email:


I fully understand how the Whole Home DVR System works. Please activate it ! ! ! The cost to me will be an additional $3.00 per month. I understand that.

I have all the green label equipment and deca in place and ready to go. I do not need a service call. I am requesting the unsupported mode.

Please advise me when it will be activated.


RICHARD


After I sent that email, my whole home was activated that evening without a call or email :)....I learned this reading this whole thread, but at 46 pages now, perhaps this will save some reading time!!!!


BTW, with 4 dual pvrs, you're now at your limit for a SWM lnb of 8 tuners, so if you do plan to add anymore ;), you'll need to convert back to a non SWM lnb with 4 lines, and use a SWM 16 multiswitch, and also, with that said, you only needed to use a 4 way splitter for your present system, not an 8 since they're all single wired.

GOOD LUCK!!!!!!!!!!!

Edited by veryoldschool, 25 March 2013 - 12:15 PM.


#1142 OFFLINE   Bill Broderick

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Posted 25 March 2013 - 12:47 PM

I did the 4-wire to Single Wire through SWM-8 which I purchased, then connected my HR21, HR22, and 2-HR24s through approved 8-way splitter. All receivers are working fine through Single wire and show 2-tuners each. Network ready but no hookups done at this time. Of course, DirecTV isn't aware that I did the 4 to Single Wire equipment upgrade myself. (With lots of help from VOS and others here)

I really don't need addtional hardware or a DirecTV truck roll.
Any suggestions how to proceed from here?


Call DirecTV and tell the CSR that you installed SWM equipment and that you'd like them to update your account to reflect that fact. When I did this a couple of weeks ago, they transferred me to another Customer Service group (equipment department?). At first, the guy from the second department didn't understand why I was calling. I explained to him that I was previously using unsupported Whole-Home but that I had added a SWM multi-switch and wanted DirecTV to know, so that my Whole-Home service would now be supported.

Once I explained everything from start to finish. He said "OK. That makes sense" and updated my account to reflect the equipment that was actually installed.

#1143 OFFLINE   Bill Broderick

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Posted 25 March 2013 - 12:49 PM

I have all the green label equipment and deca in place and ready to go. I do not need a service call. I am requesting the unsupported mode.



You don't need to be in unsupported mode. Call DirecTV, have them update your account to reflect that you have SWM & DECA equipment installed and your Whole-Home DVR service will be supported.

#1144 OFFLINE   sgibson

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Posted 25 March 2013 - 06:26 PM

Call DirecTV and tell the CSR that you installed SWM equipment and that you'd like them to update your account to reflect that fact. When I did this a couple of weeks ago, they transferred me to another Customer Service group (equipment department?). At first, the guy from the second department didn't understand why I was calling. I explained to him that I was previously using unsupported Whole-Home but that I had added a SWM multi-switch and wanted DirecTV to know, so that my Whole-Home service would now be supported.

Once I explained everything from start to finish. He said "OK. That makes sense" and updated my account to reflect the equipment that was actually installed.


Bill,

Thanks for sharing that!

sgibson

#1145 OFFLINE   sgibson

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Posted 25 March 2013 - 06:43 PM

this is a record of my emails to get my WH up and going...of course your email may need different particulars, and pricing, but............

Initial email:

Customer By Web Form (Richard ) - 05/27/2011 12:44 PM
Please activate the Whole Home feature on my account as "unsupported" so that I may use my Multi Room Viewing again as I did during the beta trials. I understand that my account will be billed another $3 for Whole Home DVR, even though I DO NOT wish to use the internet network setup at this time, and only want to utilize the MRV.
I DO NOT require any more installation with my present setup to achieve MRV as I have ALL my HD SWM compatible receivers on their own HD dish with a SL3S4NR2-03 SWM LNB, with one
line into the house to a msplit8r1-03 8 way splitter, with the pass thru line going to a DVR with the PI21R1-03 connected. The other receivers with one line in each from the splitter.
All receivers also have the Deca unit attached. The parts are ALL "green" labeled and all the receivers ARE presently working as expected. The SD receivers are all on their own separate dish at the other end of the house, and are not a factor for this setup.

Thank you for your great service.
Richard

First Response, which apparently is normal.

--- On Fri, 5/27/11, DIRECTV Customer Service <directvcustomercare@directv.com> wrote:

Subject
---------------------------------------------------------------
Whole Home DVR Service


Discussion Thread
---------------------------------------------------------------
Response Via Email(Cristina R. - redacted) - 05/27/2011 04:49 PM
Dear Richard,

Thanks for taking time out of your day to share your concerns with us. I see that you're one of our long time customers. We want to let you know that we value your commitment and loyalty to DIRECTV. I understand that you're interested in the Whole Home DVR Service. As you already know, DIRECTV Whole Home DVR Service gives you the power to share all of your recorded programs with any TV in your house. You can also:

* Record, delete, pause and rewind your favorite shows no matter where you are
* Manage your DVR playlist from any room
* Record two shows while watching two others
* Set separate parental controls for each TV
* Watch your recorded shows in HD in any room

For more information on Whole Home DVR please visit directv.com/wholehome.

To start recording and watching your favorite programs in any room, one of your networked TVs needs to be connected to a Whole-Home capable HD DVR and your other TVs will need to be connected to Whole-Home capable HD receivers. HD Access, DVR Service and Whole-Home DVR service ($3.00/month) are also required.

To find out if your DIRECTV equipment is indeed compatible with Whole-Home DVR service, to add the Whole-Home DVR service or to learn about special upgrade offers please call us at 1-800-531-5000.

We respect your time Richard and I appreciate that you've given me the opportunity to personally address your concerns about the Whole Home DVR Service.

Thanks again for writing.

Sincerely,

Cristina R. - redacted
DIRECTV Customer Service

P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips.


My second email:


I fully understand how the Whole Home DVR System works. Please activate it ! ! ! The cost to me will be an additional $3.00 per month. I understand that.

I have all the green label equipment and deca in place and ready to go. I do not need a service call. I am requesting the unsupported mode.

Please advise me when it will be activated.


RICHARD


After I sent that email, my whole home was activated that evening without a call or email :)....I learned this reading this whole thread, but at 46 pages now, perhaps this will save some reading time!!!!


BTW, with 4 dual pvrs, you're now at your limit for a SWM lnb of 8 tuners, so if you do plan to add anymore ;), you'll need to convert back to a non SWM lnb with 4 lines, and use a SWM 16 multiswitch, and also, with that said, you only needed to use a 4 way splitter for your present system, not an 8 since they're all single wired.

GOOD LUCK!!!!!!!!!!!




Richard,

Thanks for providing your in-depth response. Saved me a bunch of reading.
Good advice. I finished all my connections. BroadBand Adapter and Decas for HR21, 22 came today. My receivers passed all DirecTV Tests, except for one HR24. A Red button reset fixed that. The 8-way splitter came with SWM-8 and PI29 from eBay (all NIB). I don't plan on any additional HDRs or Devices, so I'm good.

Thanks again,
sgibson

#1146 OFFLINE   sgibson

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Posted 25 March 2013 - 06:46 PM

Seems like you either need to read the first post in this thread and go unsupported or call DirecTV and get them to update your system hardware listing.


VOS,
As always, thanks for your expertise and guidance.
I'm finally hooked up and ready to call DTV for Whole-Home
sgibson

#1147 OFFLINE   sgibson

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Posted 27 March 2013 - 02:19 PM

VOS,
As always, thanks for your expertise and guidance.
I'm finally hooked up and ready to call DTV for Whole-Home
sgibson


Today, I phoned DirecTV and spoke with CSR. I explained I have all the
equipment needed to add "Whole-Home DVR Service". Explained I had the necessary SWM-8, green splitter and Decas. She confirmed, then had me do a red-button reset on my Primary Receiver and walked me through the setup. CSR then Authorized Whole-Home and that's all Folks! Took about 12 minutes total. Now enjoying the convenience of Watching/Recording/Deleting from anywhere in my Home.

Thanks to all here for your help,
sgibson

#1148 OFFLINE   acostapimps

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Posted 27 March 2013 - 04:51 PM

I would just call technical support to activate whole-home service although it would be unsupported MRV, as long as your receivers are networked either Direct Ethernet or Wifi via WIreless Cinema Connection Kit (wcck) (preferably Ethernet for stable connection) Then it should be no problem from there, but of course that means you would not get any help in troubleshooting MRV connection from Directv (hence the unsupported mode) As long as you know how to give IP address to each DVR via your router either static or dhcp and as long as you know your IP Address,MAC address,Subnet Mask,Default Gateway and DNS which is should show on your computer and router.

Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
Directv Standard SD Receiver D12-700 

SWM 16  SWM 8-Way Splitter  SWM 2-Way Splitter  Slimline 5LNB  

Directv Subscriber From 2009-?


#1149 OFFLINE   notdeadyet

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Posted 27 March 2013 - 06:07 PM

I would just call technical support to activate whole-home service although it would be unsupported MRV, as long as your receivers are networked either Direct Ethernet or Wifi via WIreless Cinema Connection Kit (wcck) (preferably Ethernet for stable connection) Then it should be no problem from there, but of course that means you would not get any help in troubleshooting MRV connection from Directv (hence the unsupported mode) As long as you know how to give IP address to each DVR via your router either static or dhcp and as long as you know your IP Address,MAC address,Subnet Mask,Default Gateway and DNS which is should show on your computer and router.


Just to keep things clear, whole home and networking (which is what your are describing here) are two completely different things that can work together OR separately. For whole home, once authorized, all you need is a deca for each machine (H23 and below, H24 and above are built in), and that's it!!!! I purchased the powered deca for my router, and it's still in a box.
For networking, after using my WH for a year, I then added the networking via Veryoldschool's method posted here with Direct Ethernet and a network 5 way splitter, and still didn't need my powered deca for the router. And for those who might wonder ;), you do NEED a USA ip for the networking to work 100% (such as VOD)...you can get some utilities to work without one, but for downloads and Pandora, only a USA ip will work :)

#1150 OFFLINE   Jacob Braun

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Joined: Oct 05, 2011

Posted 27 March 2013 - 06:56 PM

I would just call technical support to activate whole-home service although it would be unsupported MRV, as long as your receivers are networked either Direct Ethernet or Wifi via WIreless Cinema Connection Kit (wcck) (preferably Ethernet for stable connection) Then it should be no problem from there, but of course that means you would not get any help in troubleshooting MRV connection from Directv (hence the unsupported mode) As long as you know how to give IP address to each DVR via your router either static or dhcp and as long as you know your IP Address,MAC address,Subnet Mask,Default Gateway and DNS which is should show on your computer and router.


This can't be done anymore unless you actually have all the hardware: SWM/DECAs/BSFs. (this is something new)
If you have a legacy setup with Ethernet you can no longer just call and get MRV added, unless its been on your account before.

DirecTV Employee
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