Customer By Web Form (Richard ) - 05/27/2011 12:44 PM
Please activate the Whole Home feature on my account as "unsupported" so that I may use my Multi Room Viewing again as I did during the beta trials. I understand that my account will be billed another $3 for Whole Home DVR, even though I DO NOT wish to use the internet network setup at this time, and only want to utilize the MRV.
I DO NOT require any more installation with my present setup to achieve MRV as I have ALL my HD SWM compatible receivers on their own HD dish with a SL3S4NR2-03 SWM LNB, with one
line into the house to a msplit8r1-03 8 way splitter, with the pass thru line going to a DVR with the PI21R1-03 connected. The other receivers with one line in each from the splitter.
All receivers also have the Deca unit attached. The parts are ALL "green" labeled and all the receivers ARE presently working as expected. The SD receivers are all on their own separate dish at the other end of the house, and are not a factor for this setup.
Thank you for your great service.
First Response, which apparently is normal.
--- On Fri, 5/27/11, DIRECTV Customer Service <email@example.com> wrote:
Whole Home DVR Service
Response Via Email(Cristina R. - redacted) - 05/27/2011 04:49 PM
Thanks for taking time out of your day to share your concerns with us. I see that you're one of our long time customers. We want to let you know that we value your commitment and loyalty to DIRECTV. I understand that you're interested in the Whole Home DVR Service. As you already know, DIRECTV Whole Home DVR Service gives you the power to share all of your recorded programs with any TV in your house. You can also:
* Record, delete, pause and rewind your favorite shows no matter where you are
* Manage your DVR playlist from any room
* Record two shows while watching two others
* Set separate parental controls for each TV
* Watch your recorded shows in HD in any room
For more information on Whole Home DVR please visit directv.com/wholehome.
To start recording and watching your favorite programs in any room, one of your networked TVs needs to be connected to a Whole-Home capable HD DVR and your other TVs will need to be connected to Whole-Home capable HD receivers. HD Access, DVR Service and Whole-Home DVR service ($3.00/month) are also required.
To find out if your DIRECTV equipment is indeed compatible with Whole-Home DVR service, to add the Whole-Home DVR service or to learn about special upgrade offers please call us at 1-800-531-5000.
We respect your time Richard and I appreciate that you've given me the opportunity to personally address your concerns about the Whole Home DVR Service.
Thanks again for writing.
Cristina R. - redacted
DIRECTV Customer Service
P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips.
My second email:
I fully understand how the Whole Home DVR System works. Please activate it ! ! ! The cost to me will be an additional $3.00 per month. I understand that.
I have all the green label equipment and deca in place and ready to go. I do not need a service call. I am requesting the unsupported mode.
Please advise me when it will be activated.
After I sent that email, my whole home was activated that evening without a call or email ....I learned this reading this whole thread, but at 46 pages now, perhaps this will save some reading time!!!!
BTW, with 4 dual pvrs, you're now at your limit for a SWM lnb of 8 tuners, so if you do plan to add anymore , you'll need to convert back to a non SWM lnb with 4 lines, and use a SWM 16 multiswitch, and also, with that said, you only needed to use a 4 way splitter for your present system, not an 8 since they're all single wired.
Edited by veryoldschool, 25 March 2013 - 12:15 PM.