Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Enabling MRV using your home networking


  • Please log in to reply
1190 replies to this topic

#121 OFFLINE   bpaulson

bpaulson

    Legend

  • Registered
  • 112 posts
Joined: Jul 12, 2009

Posted 20 May 2010 - 09:13 PM

Email route worked fine for me... took about 3 hours and it was on again.

Not happy about the $3 as it doesn't make sense to me (it's not supported this way, I'm not using DirecTV's equipment to achieve MRV and there's really 0 reasons I feel any of us should be paying for it.)

Because I have 4 DVR's and only use 2 heavily I don't feel like sending two back and losing $199 each I've set up other DVR's that have season passes in my utility room and all they do is record shows already set up... since I can't physically hook them up to my TV's I'm stuck with the MRV route and thus paying the $3.

</rant>

...Ads Help To Support This SIte...

#122 OFFLINE   mikewsu

mikewsu

    AllStar

  • Registered
  • 70 posts
Joined: Oct 26, 2007

Posted 20 May 2010 - 09:15 PM

Twitter method worked great for activating with the legacy plan, Choice Xtra + HD-DVR!

#123 OFFLINE   lshank

lshank

    New Member

  • Registered
  • 6 posts
Joined: May 20, 2010

Posted 20 May 2010 - 09:21 PM

I got mine turned back on relatively easy, and while I was waiting, I asked if June 11th was still on for 3D. The rep replied, "We're not offering 3D". Then he did a search and found out they were offering it, and it's still on for June 11th.

Last week, when my DVR died and they sent a replacment, they told me during activation that they no longer offer locals over a DVR. I asked to speak to the woman's manager, and then he told me the same thing. Do you think Directv spends any time training these people?


How do I email D to get my 3D Glasses?

#124 OFFLINE   HofstraJet

HofstraJet

    Legend

  • Registered
  • 141 posts
  • LocationCoral Springs, FL
Joined: Mar 06, 2003

Posted 20 May 2010 - 09:21 PM

MRV fee makes as much sense as the DVR fee - nickel and diming their customers. Disgusting.

#125 OFFLINE   Stech

Stech

    New Member

  • Registered
  • 5 posts
Joined: Jan 20, 2007

Posted 20 May 2010 - 09:22 PM

Thanks Doug, just sent my email request per your instructions, we'll see.
HR24-500 (4)
H24-100 (2)
R16-300

#126 OFFLINE   rob5819

rob5819

    AllStar

  • Registered
  • 64 posts
Joined: May 25, 2007

Posted 20 May 2010 - 09:33 PM

Sent in my e-mail request about five hours ago, still no word back. Premier package plus lifetime dvr service (from the tivo days). Great system, no advance warning that it would be turned off and no easy way to turn it back on. The good news is that I found I am paying $4.99 for the hd extra pack that includes channels I never watch and will now cancel.

#127 OFFLINE   MrLatte

MrLatte

    Legend

  • Registered
  • 206 posts
Joined: Aug 18, 2007

Posted 20 May 2010 - 09:41 PM

I used the email method about 2 hours ago. Haven't heard or seen anything from that yet.

Has anybody had any luck getting MRV reactivated with the Total Choice Plus w/Lifetime DVR service? Did they try and upgrade you to a current package?

#128 OFFLINE   cartrivision

cartrivision

    Hall Of Fame

  • Registered
  • 3,862 posts
Joined: Jul 25, 2007

Posted 20 May 2010 - 09:55 PM

I was going to go the email route described in the first post of this thread to give DIRECTV the courtesy of not tying up their CSR system, but then I started thinking about how poorly DIRECTV has executed this changeover to pay-for-MRV where they essentially screw over their loyal beta testers by turning off their MRV without being properly prepared to let them easily and seamlessly continue MRV service if they were willing to pay for it. That kind of poor treatment of their beta testers doesn't really deserve any courtesy in return... plus I wanted MRV back immediately, not when they got around to acting on some email request, so I decided to call them up instead. After two CSRs who weren't able to help me (not their fault, it evidently wasn't something that they could do with the options available at their station), my call was escalated to someone who was able to authorize me with the caveat that my non-DECA network wouldn't be officially supported.

There are many different ways that DIRECTV could have handled the ending of the beta test program.... most or all of them better than what they did do.

Edited by cartrivision, 20 May 2010 - 10:01 PM.


#129 OFFLINE   rob5819

rob5819

    AllStar

  • Registered
  • 64 posts
Joined: May 25, 2007

Posted 20 May 2010 - 09:57 PM

Sent in my e-mail request about five hours ago, still no word back. Premier package plus lifetime dvr service (from the tivo days). Great system, no advance warning that it would be turned off and no easy way to turn it back on. The good news is that I found I am paying $4.99 for the hd extra pack that includes channels I never watch and will now cancel.


I have the premier package and lifetime dvr service (from the tivo days). I've been using MRV on my home network for many months. I sent the e-mail in about five hours ago and just got the reply that they activated MRV. I checked my DVRs and it is working.

#130 OFFLINE   Jasqid

Jasqid

    Legend

  • Registered
  • 179 posts
Joined: Oct 26, 2008

Posted 20 May 2010 - 10:06 PM

Thanks Doug for the instructions.
Read through this entire thread... wow what an experience. I'm hoping I'll find mine activated by tmorrow evening.

=================================
HR44-500 (HDMI) -> Samsung 56" DLP (HL56A650)
C41 (HDMI) -> LG 42" & GenieGo2


#131 OFFLINE   Dukester619

Dukester619

    Cool Member

  • Registered
  • 18 posts
Joined: Dec 22, 2007

Posted 20 May 2010 - 10:08 PM

5 minutes on the phone with "Katie in Alabama" and she had my MRV back up and running. I have the Total Choice Plus legacy package. It seems I lucked out compared to some others experiences. I even watched while I was on the phone with her as each receiver appeared in the Status/Networked DVRs list.

#132 OFFLINE   joe221

joe221

    Mentor

  • Registered
  • 46 posts
  • LocationLos Angeles
Joined: Oct 18, 2007

Posted 20 May 2010 - 10:35 PM

Thanks Doug, just noticed the end of beta message. Thanks for the easy step by step. We'll see how long it takes to reactivate.



I tried the email thing but I have an older plan and they couldn't convert me. I called and was told of the risk as it were being on my side. I said fine and also had to switch to a current package. I get a one dollar raise and a three dollar MRV fee. So I'm going up $4 a month. It's working again.
Joe in West Los Angeles

#133 OFFLINE   new_2_hd

new_2_hd

    Cool Member

  • Registered
  • 26 posts
Joined: Apr 06, 2008

Posted 20 May 2010 - 10:44 PM

So, what do you do about the reply below? I have the DVR and HD service listed separately in my account, so why do I have to change packages? Do I call now or send another email?

We will be happy to assist you with adding the Whole-Home DVR service to your account. Please know that to enjoy the very best of our Whole-Home DVR service, we request that customer’s upgrade to our SWiM Network for optimal usage of the Whole-Home DVR service. Still, we understand that you have made a substantial investment in your existing home network, so we can activate the Whole-Home DVR service at its normal price at $3.00 per residence.

However, we will be unable to provide additional support (troubleshooting) specific to the Whole-Home DVR Service. In addition, the offer doesn't include DECAs and Band-Stop Filters nor receiver swaps. We believe that the upgrade is a substantial value and provides the very best, fully supported, Whole-Home DVR Service experience. We strongly encourage you to take this upgrade offer so that you can receive optimal usage of the Whole-Home DVR service.

Finally, in order to activate services for Whole-Home DVR, you will need to upgrade your package to a current package as your TTAL CHOICE PLUS package is not eligible for this service. Package availability can be viewed at directv.com/packages or you may call us at 1-800-531-5000 to upgrade your packaging at any time. If you choose not to upgrade your equipment and still want us to add the service on, please write back and let us know once your package has been changed.

#134 OFFLINE   Steve in IL

Steve in IL

    Cool Member

  • Registered
  • 10 posts
Joined: May 06, 2009

Posted 20 May 2010 - 10:49 PM

I did the email thing, but being impatient, and seeing some of you having success by calling, I called. Explained the situation to the first rep, who proceeded to tell me I needed to upgrade my equipment. Nothing I told him in reply could convince him otherwise. He literally refused, REFUSED, to transfer me to tech support or a supervisor. Just refused, despite numerous attempts on my part to get to ANYONE else, including threats to cancel my service. Unreal!

I had no choice but to just hang up on that guy and call back. Next rep I got had me up and running within 15 minutes, no problem. Didn't even need to transfer me to anyone else.

This is just one of the reasons why I hate DTV. If it wasn't such a pain to switch companies, I'd have fired them multiple times already.

Anyway, one way or another, problem solved. I had the old Total Choice package, and didn't have to change it to get MRV back. However, through this process, I figured out I could drop Total Choice and the extra Sports Pack that I had, and replace those with Choice XTRA for less total $$, losing nothing I cared about, and picking up a few new channels in the bargain.

Thanks to this forum to helping me understand what to do.

-Steve

#135 OFFLINE   NetRaider

NetRaider

    Mentor

  • Registered
  • 45 posts
Joined: Aug 31, 2007

Posted 20 May 2010 - 11:13 PM

Can I get unsupported MRV if I was NOT a Beta customer? I have SWIM dish and 10GBt Cat6 to every receiver. I have HR20-700, HR22-100, HR23-700, H20-100 and H21-200. Programing is Premier, HD.

Will compatible receivers see all three DVRs?

I also want to add four more receivers. Possible?
NetRaider

#136 OFFLINE   Joseph Blowinsky

Joseph Blowinsky

    Cool Member

  • Registered
  • 18 posts
Joined: May 06, 2008

Posted 20 May 2010 - 11:26 PM

I sent the suggested e-mail early today and the Whole Home DVR was not activated when I got home tonight..

Checked my e-mail, and had this response:

"Thanks for writing. I noticed that you have been a loyal DIRECTV customer for several years and I want you to know that we truly appreciate your business.

I completely understand your issue about adding the Whole Home DVR service to your account. Rest assured, we intend to work with you in order to come up with the best resolution for the problem at hand. This is why I took the liberty of forwarding your email for special handling.

We respect your time which is why we will be working diligently on this for you. A specialist will respond as soon as one becomes available (likely within 48 hours). For immediate assistance, you can call us at 1-800-531-5000."

The e-mail response was 7+ hours after I sent my e-mail..

Decided to give 'em a call and test my luck even though it was approaching midnight here..

The first CSR I talked to had a bit of a problem with his PC, but knew exactly what I needed .. I told him I wanted to activate the Whole Home DVR in unsupported mode, he said "Oh, you were beta testing it? Yeah, I've been getting a lot of calls about this" ..

He promptly activated it or me, about 5 minutes afterwards my receivers are back in business ..

He also offered me a buy one get one free HBO + Cinemax for three months ..

Then before he hung up, he mentioned that he wanted to see if he could do anything else for me and said he'd applied a $5 off my bill for the next three months for being a loyal customer ..

So, hey, moral of the story is don't be afraid to call in and be pleasant to the CSR on the other end of the line

#137 OFFLINE   knives of ice

knives of ice

    AllStar

  • Registered
  • 93 posts
Joined: Sep 15, 2007

Posted 21 May 2010 - 12:10 AM

it is just completely and utterly ridiculous that you can't just activate this online like nearly everything else directv offers.

#138 OFFLINE   hbkbiggestfan

hbkbiggestfan

    Godfather

  • Registered
  • 405 posts
Joined: May 24, 2007

Posted 21 May 2010 - 01:16 AM

Well around 4:45 PM I sent DirecTV the email and I received at around 10:00 PM response saying MRV was activated on my account as requested and in unsupported mode. About 30 Mins. later MRV was activated on all 3 of my DVRs. So it took about 6 hours from my email to get it turned on. No complicated phone call made it well worth it. Thanks again Doug!
<Living Room HR34-700-Networked Wireless CCK*-w/ LiL-HDMI-Vizio E601i-a3 60" 1080p LED HDTV> <Master Bedroom HR24-100-Networked COAX*-w/ LiL*HDMI-Olevia 37" LCD HDTV>
<Man Cave HR24-100-Networked COAX*-w/ LiL-HDMI-Samsung 46" LN46B530 1080p LCD HDTV> *Linksys Router <Backup Equipment HR22-100, H21-200, R15 and SD DIRECTiVo>
DIRECTV Since August 2002. Thanks for DLB & MRV DIRECTV!

NFL Sunday Ticket + Superfan since 2004 Go KC Chiefs!

#139 OFFLINE   gphvid

gphvid

    Godfather

  • Registered
  • 498 posts
  • LocationThousand Oaks, Ca
Joined: Jun 19, 2007

Posted 21 May 2010 - 03:56 AM

Just got home from work after hearing from my wife that MRV stopped working, and have sent the email as Doug suggests. Would have done it sooner but my work has filtered internet access and this forum is one of those sites they do not permit access to :(. So now, hopefully, when I get up, MRV will be back... Still think it should be part of the overall DVR service I am already paying for, but then I have the wife and a 17-year old daughter who use and love it, so...

#140 OFFLINE   matt

matt

    Hall Of Fame

  • Registered
  • 4,858 posts
Joined: Jan 11, 2010

Posted 21 May 2010 - 04:04 AM

Just got home from work after hearing from my wife that MRV stopped working, and have sent the email as Doug suggests. Would have done it sooner but my work has filtered internet access and this forum is one of those sites they do not permit access to :(. So now, hopefully, when I get up, MRV will be back... Still think it should be part of the overall DVR service I am already paying for, but then I have the wife and a 17-year old daughter who use and love it, so...


Don't think of it as a $7 DVR fee and $3 MRV fee, think of it as a $10 DVR fee! :D I just think how my Tivo when I had cable was $12 something, so that helps me deal with the pain :grin:
Slimline 5 with SWM-16
Wireless DECA
HR34-700!
R22-200 Leased
Owned H25-700 and H24-700 off and packed for the move.

DIRECTV subscriber since Nov. 2009




spam firewall