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Enabling MRV using your home networking
Posted 20 May 2010 - 09:13 PM
Not happy about the $3 as it doesn't make sense to me (it's not supported this way, I'm not using DirecTV's equipment to achieve MRV and there's really 0 reasons I feel any of us should be paying for it.)
Because I have 4 DVR's and only use 2 heavily I don't feel like sending two back and losing $199 each I've set up other DVR's that have season passes in my utility room and all they do is record shows already set up... since I can't physically hook them up to my TV's I'm stuck with the MRV route and thus paying the $3.
Posted 20 May 2010 - 09:15 PM
Posted 20 May 2010 - 09:21 PM
I got mine turned back on relatively easy, and while I was waiting, I asked if June 11th was still on for 3D. The rep replied, "We're not offering 3D". Then he did a search and found out they were offering it, and it's still on for June 11th.
Last week, when my DVR died and they sent a replacment, they told me during activation that they no longer offer locals over a DVR. I asked to speak to the woman's manager, and then he told me the same thing. Do you think Directv spends any time training these people?
How do I email D to get my 3D Glasses?
Posted 20 May 2010 - 09:21 PM
Posted 20 May 2010 - 09:22 PM
Posted 20 May 2010 - 09:33 PM
Posted 20 May 2010 - 09:41 PM
Has anybody had any luck getting MRV reactivated with the Total Choice Plus w/Lifetime DVR service? Did they try and upgrade you to a current package?
Posted 20 May 2010 - 09:55 PM
There are many different ways that DIRECTV could have handled the ending of the beta test program.... most or all of them better than what they did do.
Edited by cartrivision, 20 May 2010 - 10:01 PM.
Posted 20 May 2010 - 09:57 PM
Sent in my e-mail request about five hours ago, still no word back. Premier package plus lifetime dvr service (from the tivo days). Great system, no advance warning that it would be turned off and no easy way to turn it back on. The good news is that I found I am paying $4.99 for the hd extra pack that includes channels I never watch and will now cancel.
I have the premier package and lifetime dvr service (from the tivo days). I've been using MRV on my home network for many months. I sent the e-mail in about five hours ago and just got the reply that they activated MRV. I checked my DVRs and it is working.
Posted 20 May 2010 - 10:06 PM
Read through this entire thread... wow what an experience. I'm hoping I'll find mine activated by tmorrow evening.
HR44-500 (HDMI) -> Samsung 56" DLP (HL56A650)
C41 (HDMI) -> LG 42" & GenieGo2
Posted 20 May 2010 - 10:08 PM
Posted 20 May 2010 - 10:35 PM
Thanks Doug, just noticed the end of beta message. Thanks for the easy step by step. We'll see how long it takes to reactivate.
I tried the email thing but I have an older plan and they couldn't convert me. I called and was told of the risk as it were being on my side. I said fine and also had to switch to a current package. I get a one dollar raise and a three dollar MRV fee. So I'm going up $4 a month. It's working again.
Posted 20 May 2010 - 10:44 PM
We will be happy to assist you with adding the Whole-Home DVR service to your account. Please know that to enjoy the very best of our Whole-Home DVR service, we request that customer’s upgrade to our SWiM Network for optimal usage of the Whole-Home DVR service. Still, we understand that you have made a substantial investment in your existing home network, so we can activate the Whole-Home DVR service at its normal price at $3.00 per residence.
However, we will be unable to provide additional support (troubleshooting) specific to the Whole-Home DVR Service. In addition, the offer doesn't include DECAs and Band-Stop Filters nor receiver swaps. We believe that the upgrade is a substantial value and provides the very best, fully supported, Whole-Home DVR Service experience. We strongly encourage you to take this upgrade offer so that you can receive optimal usage of the Whole-Home DVR service.
Finally, in order to activate services for Whole-Home DVR, you will need to upgrade your package to a current package as your TTAL CHOICE PLUS package is not eligible for this service. Package availability can be viewed at directv.com/packages or you may call us at 1-800-531-5000 to upgrade your packaging at any time. If you choose not to upgrade your equipment and still want us to add the service on, please write back and let us know once your package has been changed.
Posted 20 May 2010 - 10:49 PM
I had no choice but to just hang up on that guy and call back. Next rep I got had me up and running within 15 minutes, no problem. Didn't even need to transfer me to anyone else.
This is just one of the reasons why I hate DTV. If it wasn't such a pain to switch companies, I'd have fired them multiple times already.
Anyway, one way or another, problem solved. I had the old Total Choice package, and didn't have to change it to get MRV back. However, through this process, I figured out I could drop Total Choice and the extra Sports Pack that I had, and replace those with Choice XTRA for less total $$, losing nothing I cared about, and picking up a few new channels in the bargain.
Thanks to this forum to helping me understand what to do.
Posted 20 May 2010 - 11:13 PM
Will compatible receivers see all three DVRs?
I also want to add four more receivers. Possible?
Posted 20 May 2010 - 11:26 PM
Checked my e-mail, and had this response:
"Thanks for writing. I noticed that you have been a loyal DIRECTV customer for several years and I want you to know that we truly appreciate your business.
I completely understand your issue about adding the Whole Home DVR service to your account. Rest assured, we intend to work with you in order to come up with the best resolution for the problem at hand. This is why I took the liberty of forwarding your email for special handling.
We respect your time which is why we will be working diligently on this for you. A specialist will respond as soon as one becomes available (likely within 48 hours). For immediate assistance, you can call us at 1-800-531-5000."
The e-mail response was 7+ hours after I sent my e-mail..
Decided to give 'em a call and test my luck even though it was approaching midnight here..
The first CSR I talked to had a bit of a problem with his PC, but knew exactly what I needed .. I told him I wanted to activate the Whole Home DVR in unsupported mode, he said "Oh, you were beta testing it? Yeah, I've been getting a lot of calls about this" ..
He promptly activated it or me, about 5 minutes afterwards my receivers are back in business ..
He also offered me a buy one get one free HBO + Cinemax for three months ..
Then before he hung up, he mentioned that he wanted to see if he could do anything else for me and said he'd applied a $5 off my bill for the next three months for being a loyal customer ..
So, hey, moral of the story is don't be afraid to call in and be pleasant to the CSR on the other end of the line
Posted 21 May 2010 - 12:10 AM
Posted 21 May 2010 - 01:16 AM
<Man Cave HR24-100-Networked COAX*-w/ LiL-HDMI-Samsung 46" LN46B530 1080p LCD HDTV> *Linksys Router <Backup Equipment HR22-100, H21-200, R15 and SD DIRECTiVo>
DIRECTV Since August 2002. Thanks for DLB & MRV DIRECTV!
NFL Sunday Ticket + Superfan since 2004 Go KC Chiefs!
Posted 21 May 2010 - 03:56 AM
Posted 21 May 2010 - 04:04 AM
Just got home from work after hearing from my wife that MRV stopped working, and have sent the email as Doug suggests. Would have done it sooner but my work has filtered internet access and this forum is one of those sites they do not permit access to . So now, hopefully, when I get up, MRV will be back... Still think it should be part of the overall DVR service I am already paying for, but then I have the wife and a 17-year old daughter who use and love it, so...
Don't think of it as a $7 DVR fee and $3 MRV fee, think of it as a $10 DVR fee! I just think how my Tivo when I had cable was $12 something, so that helps me deal with the pain
Owned H25-700 and H24-700 off and packed for the move.
DIRECTV subscriber since Nov. 2009