I think that is a bit of an unfair characterization of the people who have busted their butts from day one, not just on MRV beta, and this messed up transition, but in all the iterations that we have gone through since before Santa for the HR20-700, over 3 years ago.
These people are trying to work through problems, dispassionately. They leave the passion for the affected parties. Were it not for the "special" relationship they have with D*, and that many of us have labored to maintain, we wouldn't have jack, other than an underdeveloped NR to work with.
This is all a point of view problem, or what is sometimes referred to as "the illusion of central position", i.e., the universe rotates around me. The picture is bigger, the relationships more complex, and the processes more cumbersome than the single point of view of a consumer or even a group of consumers might have.
This was a massive change, poorly handled for the existing BETA people (me included). I have not seen any of the more established members say what a wonderful job of implementing the change was done for the betazoids. Problems have been noted, responded to, work-arounds arranged, and solutions presented....all at the extended efforts of those found fault with.
If one wants to be upset with someone, D* is a legitimate and richly deserving target for this limited transition. The people from dbstalk who have devoted extended hours, every day since the transition started, do not deserve to be negatively characterized, or for that matter, criticized in any way, whatsoever.
If DirecTV was offering this for free I might be able to buy the excuses. But this is a PAY service that put out there for EVERYONE (not just members of this forum) as a beta to test. They made zero communications with those users to tell them that this beta period was up. But I am beating a dead horse there.
As for criticizing the staff, I somewhat agree.. I think they have tried hard to cover up for DirecTV's complete breakdown on this matter. However, I think that cover up may have crossed the line from being a loyal dedicated support to complete shilling for DTV and their services. If they aren't being PAID by DirecTV to do so, I think they are getting screwed. If they ARE being paid, we should know about a possible conflict of interest.
In Doug's own post he indicates that DirecTV has requested that all requests for unsupported MRV go through eMail. Why is HE communicating that? Why isn't DirecTV communicating that? I took his advice and got ZERO response from DTV. I had to open a Twitter account to get DTV to respond. His message sounds about as close to being an officially sponsored DTV request as you can get without saying so. I think thats crossing the line. Doug should be telling users all their options if he wants to assist, not just what DirecTV wants him to say. Like I said, my concern is that DBSTalk is being controlled by DirecTV.. which is fine, as long as the people involved are honest about it.
I guess thats my major concern. There is a line that either has been crossed, or is close to being crossed (in my opinion) by DBSTalk thats taking them from a community of DBS users to a support forum controlled by the vendor.
Let me give one more example. I've believe I've seen Doug make posts that DECA is the preferred method of MRV because its been optimized/designed around MRV. Honestly, I don't believe him. It MAY work better, but I'm not convinced of that, and I am also not convinced it doesn't work better because of DTV's inability or unwillingness to optimize MRV around home ethernet solutions. I believe many of the staff have received this equipment free from DTV in order to test. How can I trust that they are not pushing it to continue to get free equipment? Ethernet is capable of running the largest websites in the world, but I am to believe it can't handle streaming video locally well? That seems like an excuse to me.
I hope you understand what I am getting at. I'm not trying to badmouth anyone in particular. DBSTalk has done a great job helping me and others through their problems - I just want to see it continue to be that and not just become a mouthpiece for DTV.