We are not children and fully understand the "no support" aspect of ethernet MRV. Furthermore we pay a lot of money for the service we receive. Also your company loses money every day by those who want everything for free and by csr's who are not trained properly. For us ethernet enabled MRV customers and those who want it that way, have every right to call and get it. For it to be called illegal is beyond belief, yet we were to beta test it via our network. I refused to take a credit on my bill for my disgust in how this whole matter has been handled and you Earl write something like this. Your reply as quoted is hot off my printer and Im far from done here. I paid for what I have in my home and have no reason to hand over more money and waste Direct's resources by moving to DECA. If Directv forces DECA and I know for a fact its likely not, yes I would move to it. It just would be a case of waste and bad business.
"We" may not be children, but many are, such as the "those who want everything for free" crowd you reference. However, I'm sure "everything for free" is a little dramatic, and DTV makes business decisions regarding this that they believe makes them MORE money overall, due to cust retention, good will, additional sales (for example, about 8 months ago, I talked my way into an H-23, and with all the credits, I ended up at + $30, yet now I am paying for MRV), etc.
As for the 'right' to have MRVoE, I don't understand this attitude. Every place of business I walk into has a sign "We reserve the right to refuse service to anyone". And if DTV decides that MRVoE is more hassle than it's worth (there are many home networks out there that would provide a less than ideal MRV experience) as far as support, then they may remove it as a product, and would have every 'right' to do so (I sure hope not, as MRVoE is what I'm doing, and am completely satisfied). As for the 'illegal' remark, I doubt that's truly what was meant. I remember my mother-in-law couldn't get over Windows98 always telling her that her computer has performed an 'illegal operation'. She would always ask (sarcastically) if the computer police were coming.
And dude, Earl is just trying to help. I, for one appreciate that. Don't be hammering him.