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A 2010 compendium of D* DVR bugs


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#1 OFFLINE   Syzygy

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Posted 21 May 2010 - 11:18 AM

Here's my latest list of pure bugs. I've compiled and verified this list (along with the other lists in the posts that follow) over the last 12 days. Just yesterday the rollout of 0x03DE started for some DVR models (HR21, HR22, HR23 and R22); this new release may fix some bugs (and may introduce some).

I've omitted design deficiencies so that fanboys can't pretend not to see the bugs. I've also tried to omit problems caused by bad Guide data, and issues such as pixelization, dropouts and stutters, for which the blame seems to fall on poor signal quality.

Corrections are welcome. I've verified that any bugs that are reproducible still exist. Some intermittent problems may have been fixed secretly.

Overarching problem, which I'm arbitrarily calling a bug because I'm certain that the limit is required by generally inefficient coding:

• Series Links are limited to 50.

Other issues pale next to the speed issues (which the HR24 may be responsive enough to avoid):

• Key presses may be ignored, or acted on too late. For instance, a late-acting Down Arrow will hit just as you press Select, selecting the wrong item.
• Trick Play button presses are usually ignored for the first few seconds after a recording begins playing.
• Entering letters with the numeric keypad ("triple-tapping") frequently generates mistakes. For instance, pressing the '3' button twice quickly may generate 'DD' instead of 'E'.
• Returning from a detailed show description to a list takes way too much time refreshing the list.
• Press-and-hold functions work only sometimes.
• Press-and-hold functions sometimes engage when you don't want them to (as if you were holding a key down).
• You can't pause a recording on the correct frame unless you anticipate and press the Pause key a little early.
• Instant Replay may take so long to respond that you go back only 2 or 3 seconds.
• Pressing Play to make the progress bar disappear is often acted on too late, so that the progress bar reappears.
• Pressing Play twice too quickly, to make the progress bar appear for just a moment, usually leaves it on the screen.
• Channel changing may fail if the channel banner needs to be brought up; the first digit is accepted, but the second one is dropped.
• Press-and-hold functions, when they work, take way too long to engage.

Scheduling/recording errors:

• The presence of a VOD SD version of a film prevents the recording of a broadcast HD version.
• Series Links occasionally get mysteriously deleted (with old ones re-added at the same time).
• Occasionally one may lose all Series Links and even all recorded programs (typically after an update, in which case rebooting may bring back the programs).
• If the primary showing of an episode conflicts, episodes later in the week may not be scheduled nor recorded, and attempts to manually schedule a later showing may be secretly vetoed.
• An individual show you explicitly schedule and which gets added to the To Do List may still not get recorded, and as a rule there'll be no history entry.
• A series episode recording may be missed, with the history entry claiming that the recording was cancelled by the user.
• A show may schedule itself to record (on both tuners!) even though no one requested it, and attempts to cancel the recording(s) fail.
• The beginning of an OTA recording may be cut off in favor of the soft padding for a previous show.
• The feature that suggests an alternate channel when a live event is blacked out no longer seems to work.
• Live event padding, once selected, may become unchangeable; normally it can be changed to any value — except to zero.
• Very long recordings may be broken into two parts.
• A recording may be blank.
• A recording may mistakenly last 24 hours or more, deleting other programs.
• A recording may use the foreground tuner (which you're watching) even though the background tuner is available.

Searching errors:

• Smart Search frequently fails to find any matches at all.
• Searching often fails to find all matches that are in the Guide, even missing shows that are on in the next 24 hours.
• Search's incremental matching often freezes, requiring the entry of an additional character to make it respond to the last one.
• Search's incremental matching always clears the list of results if you enter an extra character that matches nothing.
• Searching may not find any matches past the next 3-7 days, even when there are 11 days' worth of Guide data.
• Often the first item in the list of Smart Search results is discarded each time you select any item in order to explore it.
• 'Channels I Get' has always included some channels you can't get, leading the user to try to record unavailable shows.
• NNOT after TTITLE always causes a search to return no results.

Video errors:

• Video may freeze for a few seconds while the audio continues normally.
• Video and audio may freeze for 30-60 seconds, or become choppy on all channels.
• Rewind and Instant Replay frequently cause severe stuttering of audio and/or video.
• Pixelization, dropouts and stutters are not always signal-related; rewinding can make them go away.
• While you're watching Live TV, the buffer will get dumped if a recording starts on that channel.
• While you're watching Live TV, with no remote activity for a while, the buffer gets dumped if the channel banner pops up by mistake as a show happens to start in real time.
• A paused screen always flashes back on briefly and intermittently after the screen saver starts.
• The screen saver may start up while you're watching Live TV (not paused).
• Closed Captioning and DirecTV Subtitles may both be on at the same time, making captions illegible.
• The progress bar may become entirely red for all live shows.
• QuickTune may fail to change the channel, or it may switch to the wrong channel.
• Instant Replay always displays the new picture late, leading you to press it too many times.

Stability/reliability problems:

• Caller ID may work only intermittently.
• Bogus "Searching for Satellite (771)" error that goes away if you reboot.
• Guide may fail to fill with data until you reboot twice within 30 minutes (clearing your Guide cache).
• The UI may become unusably slow after a firmware update, or simply after extended use; rebooting may help for a while.
• Manual rebooting is frequently needed to make flaky UI or playback behavior go away.
• Occasionally, a "reset everything" (which deletes all recordings and SLs) is required to make the receiver work.
• A receiver may stop accepting remote commands (while still responding to the front panel controls); the box needs to be unplugged, perhaps for a long time.
• Spontaneous reboots occur fairly frequently, for some.
• Overnight lockups happen often to a few users.
• A receiver may turn itself on, repeatedly, perhaps several times in an hour.
• Add-on (eSATA) disks are unsupported; they may be erased spontaneously or just stop working, typically after a firmware update.
• The automatic restart after a firmware update often needs to be repeated manually to make the receiver work.
• For some, a manual reboot is necessary every time the box is turned on.
• A firmware update sometimes renders a working receiver irrevocably unusable.
• Playing all the shows in a folder (say, to a DVD recorder) may spontaneously abort.
• Guide may go completely blank; rescanning OTA channels or rebooting repopulates the Guide.
• Some internal hard drives became very noisy (intermittently) after the 0x034c firmware update.

Sloppy coding:

• Conflicting OTA channel numbers from out-of-range stations can make local channels untunable.
• All sorted lists treat A, AN and THE as significant words.
• Tuner #2 (or the ability to record off of it) may be lost for no reason.
• Channel blocking has never worked. (If it did, channels you don't get, PPV and maybe even VOD could be excluded from searches.)
• An Upcoming Episodes list may refresh itself twice instead of once (after Select ... Back).
• A loud "pop" sound may occur consistently upon pressing Play after FF or Rewind.
• A message asking if you want to delete the recording may pop up while you're watching the recorded show live.
• Recordings that are between 16 and 29 minutes long have no tickmark at 15 minutes.
• Connection to the Internet may disappear for no reason, usually after a firmware update.

Heavy TV watchers like me have to use compound Keyword Autorecords (ARSLs) to get around the 50-SL limit. But there are a lot of problems with ARSLs that don't occur with regular SLs:

• ARSLs without a CCHAN directive record PPV channels and channels you can't get (usually only the ones marked incorrectly; sometimes, all of them).
• ARSLs record all reruns even though you specify First Run Only. (This bug impacts cable series like Justified more than it does network shows.)
• Sometimes an ARSL rerun recording is truncated around the 15- or 30-minute mark for no apparent reason.
• ARSLs (even long-established ones) occasionally fail to record first-run shows.
• From the To Do List, it takes two passes to record a low-priority episode while cancelling a higher-priority one. [See report]
• From the Guide, you simply cannot succeed in recording a low-priority episode while cancelling a higher-priority one. [See report]
• Cancelling an ARSL series episode may not stick; if there's no conflict, the episode may get rescheduled for the same time slot.
• ARSL users must babysit the Guide and/or the To Do List to make sure shows will be recorded.

Mystery:

Why do terrible problems (that look like hardware problems because no one else is reporting them) sometimes show up right after a firmware update? Perhaps memory (volatile or nonvolatile) is prone to malfunction, and the new firmware is affected more because a critical piece of code is now stored at a bad location?
Frank TiVangelist since Aug 1999, HD since Dec 2002, DirecTV since Aug 2004, DECA/MRV since Nov 2010
HR24-100 > HDMI > Pio 5020FD plasma
HR24-100 > HDMI > Sony KV30HS420 tube

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#2 OFFLINE   RAD

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Posted 21 May 2010 - 11:20 AM

Boy, I'll bet you'll be happy with August rolls around and you can cancel DirecTV and spread your wisdom with some other provider:sure:

See post My Setup for configuration info.


#3 OFFLINE   sigma1914

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Posted 21 May 2010 - 11:24 AM

Boy, I'll bet you'll be happy with August rolls around and you can cancel DirecTV and spread your wisdom with some other provider:sure:


Can we donate to a fund and pay his ETF so he can go get his precious Tivo on cable? :lol: I'm in for $10.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#4 OFFLINE   Syzygy

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Posted 21 May 2010 - 11:26 AM

The following problems can't be called accidents, like having a beetle crawl into the computer circuitry. Instead, they're supposedly the result of careful thought.

User Interface:

• The remote will not repeat automatically unless you hold down a key for a full 3 seconds.
• No dedicated Slow Motion key.
• No Clear key.
• The Exit key may clear the screen, but if the screen clears itself first, the program you're watching is dismissed.
• The Stop key dismisses the program you're watching — the Exit key shouldn't do it too.
• The Active key (nestled in among Pause, Guide and List) serves mainly to waste time when pressed by accident.
• Double Dash can delete items from some lists (with no nagging) but not from others.
• The progress bar covers too much of the screen.
• There's no way to make the progress bar go away quickly, automatically.
• The progress bar in a recording shows it as complete no matter how much of it was lost to rain fade.
• You can't tell what channel the background tuner is on (if no recording is in progress) without engaging DoublePlay.
• DoublePlay won't continuously buffer the background tuner after two hours, and there's no way to shut it off.
• Unsupported add-on disk storage disables the internal disk drive.
• Instant Replay should mute the sound for an instant while it presents the destination frame for you to quickly judge whether another Replay is needed.
• Autocorrection is not adjustable.
• Single-stepping after a pause requires repeated presses of the >> button; this is the one place where press-and-hold would make sense.
• The progress bar does not go away by itself when you single-step.
• Closed Captioning and Subtitling both use only low-resolution fonts with jagged edges.
• Neither Closed Captioning nor Subtitling stays on during FF1.
• Even though the Format key can't change the way an HD channel is displayed when the TV Ratio is set to 16:9, it still cycles through all its options.
• There's no way to correct images that have been stretched by bad channels such as TNT and TBS.
• PiG (PiL & PiM) can't be turned off.
• Long program names in lists, and Series Manager entries, are truncated; highlighting a name that's too long does not display the complete name anywhere else on the screen.
• Upcoming Episodes/Showings looks only at the current channel; for a list across all channels, a Smart Search is needed.
• Deletion is permanent; there's no undelete, or Deleted Shows folder.
• There's no prompt to prevent accidental channel changes when behind in the live buffer.

Navigation:

• Menus and lists don't remember your last position (unless you back into them).
• There's no way to go quickly to the top or bottom of a list.
• Too many keypresses are required to get to the To Do List, the Prioritizer, and Manual recording.
• No way (Ch up/down?) to go directly to the previous/next detailed show description in any list.
• No way to skip to a given date in the To Do List or in the History list.

Playlist:

• There's no good way to ungroup the shows in the Playlist — perhaps to see which shows will be deleted next.
• Re-ordering the Playlist forgets which item you were pointing to (even though it remembers which folder you had open last).
• Grayed names in the Playlist are too dim, and playing a show to the end does not revert its name to black as it should.
• The Playlist option "Open/Close All" doesn't keep the folders open; selecting a non-foldered program closes all folders.
• The Playlist option "Sort programs by category" doesn't sort; it filters.
• A filtered Playlist mixes 'On Now' VOD shows in with the shows you've recorded.
• Ordering the Playlist alphabetically doesn't ungroup the folders, so there's no way to get a true alphabetical list.
• Pressing left arrow or Back in a filtered Playlist doesn't go back just one step (to allow selecting another category).
• A filtered Playlist doesn't include the usual keep/expiry icons, DOW, date, time and channel name — just name, channel number and duration.
• If you stay in a filtered Playlist long enough, you'll see it refresh for no reason.
• A filtered Playlist is always sorted by date (newest first); the currently selected sort order is ignored.
• A filtered Playlist never remembers your last position in it, even after you've done nothing more than (Select, Back).

Guide:

• No way to scroll sideways in the Guide by the width of the Guide.
• No way to go backwards in the Guide to see shows that just ended (let alone yesterday's shows).
• The Guide shows only 90 minutes at a time.
• The Guide shows only 6 channels at a time (5 when an obnoxious ad is inserted).
• Dark gray channel names (unavailable channels) in the Guide are almost invisible unless highlighted.
• There's no way to get a true filtered Guide.
• The Guide option "Sort programs by category" doesn't present any kind of Guide; instead it presents a (humongous and almost completely useless) filtered list.
• A "Sorted Guide" list erroneously includes (and begins with) shows from the Playlist (in order to push VOD).
• A "Sorted Guide" list is polluted with PPV channels and channels you can't get, ignoring your current Favorites list.
• Pressing left arrow or Back in a "Sorted Guide" list doesn't go back just one step (to allow selecting another category).
• A "Sorted Guide" list doesn't indicate date, time or channel name — just name, channel number and duration.
• A "Sorted Guide" list will refresh itself while you're (slowly) paging through it, discarding your position in it.

Recording:

• You're never entirely sure which shows will be recorded, because scheduling occurs very slowly in the background — sometimes in the last possible hour (or not at all).
• In a live buffer, the progress bar lies about the extent of a show that is being recorded; it does not indicate any padding, and the red portion extends backward only 90 minutes.
• If you're paused in a live buffer, your position is discarded after 90 minutes even though you're recording the program.
• Manual recording (say, of an unscheduled event partially captured in a live buffer) lets you specify a starting time that's a few minutes ago, then says "Unable to perform this operation (747)".
• End-padding of recordings is limited to certain arbitrary amounts; for example, pads of 3, 4, and 10 minutes aren't allowed.
• Start-padding of recordings is even more limited (1, 2, 3, 4, 5 and 10 minutes); 15, 20 and 30 minutes would be nice.
• Negative padding of recordings at start or end is not provided for.
• You can't specify the default amount of padding for live events (fixed at 30 minutes).
• Manual recording is unnecessarily difficult, requiring too many keypresses.
• In Manual Recording, the start time always defaults to 5 minutes past the next half hour.
• No way to enter a channel number when recording manually (0x0368 answered complaints about this feature working poorly by disabling it).

Recording History:

• History list gives erroneous reasons for a show's cancellation or deletion (if there's any history entry at all).
• Neither channel name nor number can be seen in the History list 'til you view the actual entry.
• History entries don't provide episode titles, only descriptions.
• History entries don't tell what date/time a show was deleted.
• A recording paused during playback doesn't stay paused for very long if you leave the receiver on when turning off the TV.

Searching:

• Search results include all channels: VOD shows, PPV channels, and all the channels you can't get. Although the titles are grayed for MOST of the channels you can't get, the useless entries still waste the user's time.
• Searches produce lists that identify channels only by number.
• Boolean expressions for searching remain undocumented and difficult to use.
• Keyword searches are limited to 50 characters, and the TTITLE and CCHAN operators are unnecessarily long.
• The list of Recent Searches is limited to 25, so you must frequently recreate them.

Edited by Syzygy, 22 May 2010 - 11:50 AM.

Frank TiVangelist since Aug 1999, HD since Dec 2002, DirecTV since Aug 2004, DECA/MRV since Nov 2010
HR24-100 > HDMI > Pio 5020FD plasma
HR24-100 > HDMI > Sony KV30HS420 tube

DirecTV & Dish HD Channel Spreadsheet
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#5 OFFLINE   hdtvfan0001

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Posted 21 May 2010 - 11:26 AM

Boy, I'll bet you'll be happy with August rolls around and you can cancel DirecTV and spread your wisdom with some other provider:sure:

Opinions are OK....but that list has been repeated many times...so many here understand the difference between flaws and wish list items.

No worries.
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#6 OFFLINE   mikemyers

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Posted 21 May 2010 - 11:27 AM

Boy, I'll bet you'll be happy with August rolls around and you can cancel DirecTV and spread your wisdom with some other provider:sure:


Or, other people experiencing something already listed here will realize that it's something that others are dealing with, and maybe not a bug in their particular gear. If something wasn't working right for me, I'd be relieved to know that it's a known problem, and hopefully will be fixed - rather than something being broken in my own equipment. :-)

Thanks for the list!

#7 OFFLINE   Syzygy

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Posted 21 May 2010 - 11:28 AM

Just for a little balance, here's what I like about DirecTV:

• [Most important by far] Great HD picture quality, close to OTA.
• My box is currently recording almost all of the shows in my SL list that it should record.
• Multi-Room Video, which is now being called Whole Home DVR.
• One-touch record, one-touch keep, and two-touch delete are nice conveniences. (Although double Dash is dangerous.)
• Available-space meter.
• Bookmarks.
• Caller ID (when it works).
• Triple-tap (cellphone) text entry is nice (when it works).
• Conflicting programs are (or at least are intended to be) included in the To Do List.
• HD icon and ® icons on programs in lists and in the Guide.
• Automatic padding of a recording's start and/or stop time by one minute when possible.
• Automatic padding suggestion for live events (although the default is fixed at 30 minutes).
• Three-keypress access to DirecTV Subtitling (but I wish it were one keypress).
• The Back button can go back through all the screens you've visited until you return eventually to the show you were watching (so that the next Back will go to your last position in the Playlist).
• There are more ways to get to a list of upcoming showings than TiVo provides. (Too bad that sometimes such a list is limited to the channel you started with.)
• History list now displays why things occurred at its top level. (Even though the reasons given are often wrong.)
• The brrrrps have subsided; they're down to one every few hours now.
• I don't need to do Red Button Resets anymore. (I still do it from time to time in an effort to make the box more responsive or to get rid of a bug, but it doesn't help.)
• The reason I have DirecTV and not Dish is that I'm still using my trusty $900 HR10-250, with its OTA HD channels, on my lesser TV. It can receive OTA HD to make backup recordings. And when I need to search into next week, or get search results that aren't polluted by VOD/PPV/CIDG, I use the HR10.
Frank TiVangelist since Aug 1999, HD since Dec 2002, DirecTV since Aug 2004, DECA/MRV since Nov 2010
HR24-100 > HDMI > Pio 5020FD plasma
HR24-100 > HDMI > Sony KV30HS420 tube

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#8 OFFLINE   Syzygy

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Posted 21 May 2010 - 11:30 AM

My TiVo has a few faults:

• The HR10 always forgets your position (in either a recording or the live buffer) if you exit after pausing within 5 minutes of the end.
• FFx1 frequently (and inevitably) freezes, and then the screen may go black after a while, unless and until you press another trick play button.
• Conflict-resolution dialogs list only two of the three conflicting shows. You're not sure which shows will end up being recorded. And no durations are indicated.
• Every few months my HR10 has to be restarted, often after it complains that it hasn't been able to get schedule data because the phone connection isn't working.
• [not a bug; WAD] The HR10 makes you wait a minute or three after you shuffle the Season Pass list.
• [completing TiVo users' disenfranchisement] It can no longer pick up any HD channels from the DirecTV satellites.

Maybe DirecTV prevented TiVo from updating the HR10 after v6.3, back when Rupert Murdoch was "the decider."
Frank TiVangelist since Aug 1999, HD since Dec 2002, DirecTV since Aug 2004, DECA/MRV since Nov 2010
HR24-100 > HDMI > Pio 5020FD plasma
HR24-100 > HDMI > Sony KV30HS420 tube

DirecTV & Dish HD Channel Spreadsheet
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#9 OFFLINE   Syzygy

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Posted 21 May 2010 - 11:36 AM

In case anyone was wondering, that's 81 bugs and 75 design deficiencies.
Frank TiVangelist since Aug 1999, HD since Dec 2002, DirecTV since Aug 2004, DECA/MRV since Nov 2010
HR24-100 > HDMI > Pio 5020FD plasma
HR24-100 > HDMI > Sony KV30HS420 tube

DirecTV & Dish HD Channel Spreadsheet
DirecTV & Dish HD Channels Listed by Package

#10 OFFLINE   Stuart Sweet

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Posted 21 May 2010 - 11:36 AM

Here's a few comments. Just because I didn't comment on a line item doesn't mean I agree with it.

[quote name='Syzygy']Overarching problem, which I'm arbitrarily calling a bug because I'm certain that the limit is required by generally inefficient coding:• Series Links are limited to 50.[/quote]
This is a problem for you, not necessarily inconsistent with the design of the DVR. Call it a design flaw, not a bug.

[QUOTE]• Returning from a detailed show description to a list takes way too much time refreshing the list.[/QUOTE]This is your perception, not necessarily a bug.
[QUOTE]• Press-and-hold functions work only sometimes.
• Press-and-hold functions sometimes engage when you don't want them to (as if you were holding a key down).
• Press-and-hold functions, when they work, take way too long to engage.[/QUOTE]Again I would call this a design flaw.
[QUOTE]• Instant Replay may take so long to respond that you go back only 2 or 3 seconds.[/QUOTE]You're implying that you know that it was designed to go back further. This is you not liking the implementation, not a bug.

[QUOTE]• The presence of a VOD SD version of a film prevents the recording of a broadcast HD version.[/QUOTE]I'm sorry I don't understand what you mean at all.
[QUOTE]• If the primary showing of an episode conflicts, episodes later in the week may not be scheduled nor recorded, and attempts to manually schedule a later showing may be secretly vetoed.[/QUOTE]I agree this is a bug but is being addressed/has been addressed.
[QUOTE]• The feature that suggests an alternate channel when a live event is blacked out no longer seems to work.[/QUOTE]That is not true.
[QUOTE]• Live event padding, once selected, may become unchangeable; normally it can be changed to any value — except to zero.[/QUOTE]Not in my experience.
[QUOTE]• Very long recordings may be broken into two parts.[/QUOTE]What is very long?

[QUOTE]• Searching may not find any matches past the next 3-7 days, even when there are 11 days' worth of Guide data.[/QUOTE]Again, a design flaw perhaps but not a bug.
[QUOTE]• Video may freeze for a few seconds while the audio continues normally.
• Video and audio may freeze for 30-60 seconds, or become choppy on all channels.
• Rewind and Instant Replay frequently cause severe stuttering of audio and/or video.
• Pixelization, dropouts and stutters are not always signal-related; rewinding can make them go away.
[/QUOTE]This seems to be something far more common in your experience than others. It suggests a hardware or wiring issue.
[QUOTE]• While you're watching Live TV, the buffer will get dumped if a recording starts on that channel.[/QUOTE]Design flaw. Not a bug.
[QUOTE]• A paused screen always flashes back on briefly and intermittently after the screen saver starts.[/QUOTE]Not always, not even commonly.
[QUOTE]• The progress bar may become entirely red for all live shows.[/QUOTE]I'm sorry I don't understand.
[QUOTE]
• Caller ID may work only intermittently.[/QUOTE]Again, this seems to suggest hardware or wiring issues on your end.
[QUOTE]• Occasionally, a "reset everything" (which deletes all recordings and SLs) is required to make the receiver work.[/QUOTE]That is a legitimate diagnostic procedure.
[QUOTE]• Spontaneous reboots occur fairly frequently, for some.
• Overnight lockups happen often to a few users.[/QUOTE]Again, suggesting issues with the individual hardware or wiring, not systemic issues.
[QUOTE]• Add-on (eSATA) disks are unsupported; they may be erased spontaneously or just stop working, typically after a firmware update.[/QUOTE]Something being unsupported is not a bug.
[QUOTE]• The automatic restart after a firmware update often needs to be repeated manually to make the receiver work.
• For some, a manual reboot is necessary every time the box is turned on.
[/QUOTE]This seems to be much more common for you.
[QUOTE]• Channel blocking has never worked. (If it did, channels you don't get, PPV and maybe even VOD could be excluded from searches.)[/QUOTE]Design flaw, not a bug.
[QUOTE]• Recordings that are between 16 and 29 minutes long have no tickmark at 15 minutes.[/QUOTE]I can't even call this a design flaw, it's a design decision.

Overall, I would suggest you reorganize your list and separate out things that simply don't function the way you want them to, as opposed to things that do not function consistently or do not function at all despite documentation stating that they should.

I respect the effort you have put forth but clearly we are prone to disagree on the definition of "bug."
Opinions expressed by me are my own and do not necessarily reflect
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#11 OFFLINE   sigma1914

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Posted 21 May 2010 - 11:38 AM

Syzygy,

You're signature further reinforces what we all know...You worship Tivo & nothing will ever make you happy with HR2x. Hopefully, this strokefest of Tivo topic will make you feel better. Every few months you post your list and deny any criticism. Rinse & repeat.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#12 OFFLINE   Stuart Sweet

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Posted 21 May 2010 - 11:40 AM

The following problems can't be called accidents, like having a beetle crawl into the computer circuitry. Instead, they're supposedly the result of careful thought.



So here is your list of "bad design decisions." Actually, I agree with many of them. There are a lot of UI changes I'd like to see.
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#13 OFFLINE   sigma1914

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Posted 21 May 2010 - 11:41 AM

In case anyone was wondering, that's 81 bugs and 75 design deficiencies that my Tivo-loving-self feels are bugs or design deficiencies.


Fixed your post.
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#14 OFFLINE   veryoldschool

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Posted 21 May 2010 - 11:44 AM

My eyes started to get crossed after going down your list.
Trickplay not functioning for a few secs after starting a recording or I think even with a live channel change is something I've noticed.
Most of your others [though I didn't go through the whole list] I either don't have or don't use the function to know.
I'm not sure things like the time press and hold works would be a bug. Not everyone wants this to work the same. You seem to want almost instantaneous reaction and since this really is two functions of one button, I can see how others would hate this and call this a bug if it worked faster.

One persons "bug" is an others "feature".

18 million customers and 60% with HD can't possible have 100% completely happy.
Not to say there aren't things that need improving, but not all of your list are bugs/defects I have here.
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#15 OFFLINE   DogLover

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Posted 21 May 2010 - 11:50 AM

I understand your desire for a list of bugs, but there are a few things that concern me about your list.

1) Are some of these fixed. Just one example: I haven't seen a report of a runaway recording for a long time. Perhaps this bug has been fixed? Perhaps I missed a recent report. How do you know when to remove a bug from your list? Since we don't get detailed bug fix documentation, what is your criteria?

2) Some of these descriptions are a little vague. What is "too much time" to refresh the playlist? Also, "An individual show you explicitly schedule and which gets added to the To Do List may still not get recorded, and as a rule there'll be no history entry." Without real details, how do we know this is a bug an not user error? I'm not saying these aren't problems, just that your descriptions are so vague to be of any use to anyone (user with a problem or developer trying to address the problem).

3) While you didn't want to include signal issue problems, you included blank recordings. We have seen a few problems in the past with blank recordings where people swore live tv of that program was fine. I haven't see any report of that in some time. Blank recordings can (and most often are) cause by a signal issue either before it gets to the DVR or a dying tuner in the DVR. I wouldn't want someone to think it is an issue they need to live with, when they really need to troubleshoot their hardware.

4) I have to admit that the list is so long that once I saw a few vague ones, I stopped reading. If you really want it be be useful for users to see if their problem is a known issue I think some reogranization is needed. Or at least some more information. How long its been since the bug has been verifibly spotted. Variations of causes, including when it could be hardware should be noted.

You've got a good start, but to be really useful I think your going to need a lot more info.
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#16 OFFLINE   LarryFlowers

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Posted 21 May 2010 - 11:51 AM

While I respect the effort it took to assemble this incredible list, I do need to make an observation:

Day in day out, I use my DVRs. they record all my scheduled shows without exception. I am able to watch all of the recorded shows without exception. I can't remember the last time any of my hardware failed to perform as expected.

I did go through a period of about 2 weeks several months back wherein my HR23 was operating at a crawl, but as I participate in the CE process I credited that with the problem. It is back to normal currently.

In short, I consider myself to be a normal user. The hardware works.
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#17 OFFLINE   Steve

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Posted 21 May 2010 - 12:01 PM

Whether or not we agree which items on Frank's list are bugs and which are design decisions, anyone who obviously cares this much about the product to expend that much time and effort tracking and detailing areas for improvement should be commended for the effort. Just my .02.

And speaking for myself, I'd like to see about 1/4 of the items on that (design) list addressed. The HR2x is pretty sweet as it is, but there's nothing wrong with "gilding the lily". :)

I respect the effort you have put forth [...]

And so do I.

Edited by Steve, 24 May 2010 - 05:38 AM.

/steve

#18 OFFLINE   Alan Gordon

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Posted 21 May 2010 - 12:05 PM

• A paused screen always flashes back on briefly and intermittently after the screen saver starts.


Not always, not even commonly.


I'm going to disagree with Stuart's response to Syzygy here, as I experience this issue every time I pause something... but to be honest, I don't really have an issue with it since it really doesn't have any effect on the way I use the HR2x...

I'm of mixed emotions about Syzygy's list, as there are some things on the list I consider a bug (like the above mentioned issue), some I consider (as Stuart might refer to it) a "design flaw", and some which I consider to simply be a matter of design choice (some of which I disagree with as well), and some which... quite frankly, I don't experience.

~Alan

#19 OFFLINE   Alan Gordon

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Posted 21 May 2010 - 12:06 PM

Whether or not we agree which items on Frank's list are bugs and which are design decisions, anyone who obviously cares this much about the product to expend that much time and effort tracking and detailing areas for improvement should be commended for the effort. Just my .02.


DITTO!!

~Alan

#20 OFFLINE   billsharpe

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Posted 21 May 2010 - 12:29 PM

If my DVR had all those problems I'd be off to FiOS in an instant, despite the small size of the FiOS hard disk.

Fortunately that's not the case.
Bill

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