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A 2010 compendium of D* DVR bugs


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194 replies to this topic

#26 OFFLINE   Bofurley

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Posted 21 May 2010 - 01:16 PM

He has way too much time!

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#27 OFFLINE   Hutchinshouse

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Posted 21 May 2010 - 01:23 PM

Here's my latest list of pure bugs. I've compiled and verified this list (along with the other lists in the posts that follow) over the last 12 days. Just yesterday the rollout of 0x03DE started for some DVR models (HR21, HR22, HR23 and R22); this new release may fix some bugs (and may introduce some).

I've omitted design deficiencies so that fanboys can't pretend not to see the bugs. I've also tried to omit problems caused by bad Guide data, and issues such as pixelization, dropouts and stutters, for which the blame seems to fall on poor signal quality.

Corrections are welcome. I've verified that any bugs that are reproducible still exist. Some intermittent problems may have been fixed secretly.

Overarching problem, which I'm arbitrarily calling a bug because I'm certain that the limit is required by generally inefficient coding:

• Series Links are limited to 50.

Other issues pale next to the speed issues (which the HR24 may be responsive enough to avoid):

• Key presses may be ignored, or acted on too late. For instance, a late-acting Down Arrow will hit just as you press Select, selecting the wrong item.
• Trick Play button presses are usually ignored for the first few seconds after a recording begins playing.
• Entering letters with the numeric keypad ("triple-tapping") frequently generates mistakes. For instance, pressing the '3' button twice quickly may generate 'DD' instead of 'E'.
• Returning from a detailed show description to a list takes way too much time refreshing the list.
• Press-and-hold functions work only sometimes.
• Press-and-hold functions sometimes engage when you don't want them to (as if you were holding a key down).
• You can't pause a recording on the correct frame unless you anticipate and press the Pause key a little early.
• Instant Replay may take so long to respond that you go back only 2 or 3 seconds.
• Pressing Play to make the progress bar disappear is often acted on too late, so that the progress bar reappears.
• Pressing Play twice too quickly, to make the progress bar appear for just a moment, usually leaves it on the screen.
• Channel changing may fail if the channel banner needs to be brought up; the first digit is accepted, but the second one is dropped.
• Press-and-hold functions, when they work, take way too long to engage.

Scheduling/recording errors:

• The presence of a VOD SD version of a film prevents the recording of a broadcast HD version.
• Series Links occasionally get mysteriously deleted (with old ones re-added at the same time).
• Occasionally one may lose all Series Links and even all recorded programs (typically after an update, in which case rebooting may bring back the programs).
• If the primary showing of an episode conflicts, episodes later in the week may not be scheduled nor recorded, and attempts to manually schedule a later showing may be secretly vetoed.
• An individual show you explicitly schedule and which gets added to the To Do List may still not get recorded, and as a rule there'll be no history entry.
• A series episode recording may be missed, with the history entry claiming that the recording was cancelled by the user.
• A show may schedule itself to record (on both tuners!) even though no one requested it, and attempts to cancel the recording(s) fail.
• The beginning of an OTA recording may be cut off in favor of the soft padding for a previous show.
• The feature that suggests an alternate channel when a live event is blacked out no longer seems to work.
• Live event padding, once selected, may become unchangeable; normally it can be changed to any value — except to zero.
• Very long recordings may be broken into two parts.
• A recording may be blank.
• A recording may mistakenly last 24 hours or more, deleting other programs.
• A recording may use the foreground tuner (which you're watching) even though the background tuner is available.

Searching errors:

• Smart Search frequently fails to find any matches at all.
• Searching often fails to find all matches that are in the Guide, even missing shows that are on in the next 24 hours.
• Search's incremental matching often freezes, requiring the entry of an additional character to make it respond to the last one.
• Search's incremental matching always clears the list of results if you enter an extra character that matches nothing.
• Searching may not find any matches past the next 3-7 days, even when there are 11 days' worth of Guide data.
• Often the first item in the list of Smart Search results is discarded each time you select any item in order to explore it.
• 'Channels I Get' has always included some channels you can't get, leading the user to try to record unavailable shows.
• NNOT after TTITLE always causes a search to return no results.

Video errors:

• Video may freeze for a few seconds while the audio continues normally.
• Video and audio may freeze for 30-60 seconds, or become choppy on all channels.
• Rewind and Instant Replay frequently cause severe stuttering of audio and/or video.
• Pixelization, dropouts and stutters are not always signal-related; rewinding can make them go away.
• While you're watching Live TV, the buffer will get dumped if a recording starts on that channel.
• While you're watching Live TV, with no remote activity for a while, the buffer gets dumped if the channel banner pops up by mistake as a show happens to start in real time.
• A paused screen always flashes back on briefly and intermittently after the screen saver starts.
• The screen saver may start up while you're watching Live TV (not paused).
• Closed Captioning and DirecTV Subtitles may both be on at the same time, making captions illegible.
• The progress bar may become entirely red for all live shows.
• QuickTune may fail to change the channel, or it may switch to the wrong channel.
• Instant Replay always displays the new picture late, leading you to press it too many times.

Stability/reliability problems:

• Caller ID may work only intermittently.
• Bogus "Searching for Satellite (771)" error that goes away if you reboot.
• Guide may fail to fill with data until you reboot twice within 30 minutes (clearing your Guide cache).
• The UI may become unusably slow after a firmware update, or simply after extended use; rebooting may help for a while.
• Manual rebooting is frequently needed to make flaky UI or playback behavior go away.
• Occasionally, a "reset everything" (which deletes all recordings and SLs) is required to make the receiver work.
• A receiver may stop accepting remote commands (while still responding to the front panel controls); the box needs to be unplugged, perhaps for a long time.
• Spontaneous reboots occur fairly frequently, for some.
• Overnight lockups happen often to a few users.
• A receiver may turn itself on, repeatedly, perhaps several times in an hour.
• Add-on (eSATA) disks are unsupported; they may be erased spontaneously or just stop working, typically after a firmware update.
• The automatic restart after a firmware update often needs to be repeated manually to make the receiver work.
• For some, a manual reboot is necessary every time the box is turned on.
• A firmware update sometimes renders a working receiver irrevocably unusable.
• Playing all the shows in a folder (say, to a DVD recorder) may spontaneously abort.
• Guide may go completely blank; rescanning OTA channels or rebooting repopulates the Guide.
• Some internal hard drives became very noisy (intermittently) after the 0x034c firmware update.

Sloppy coding:

• Conflicting OTA channel numbers from out-of-range stations can make local channels untunable.
• All sorted lists treat A, AN and THE as significant words.
• Tuner #2 (or the ability to record off of it) may be lost for no reason.
• Channel blocking has never worked. (If it did, channels you don't get, PPV and maybe even VOD could be excluded from searches.)
• An Upcoming Episodes list may refresh itself twice instead of once (after Select ... Back).
• A loud "pop" sound may occur consistently upon pressing Play after FF or Rewind.
• A message asking if you want to delete the recording may pop up while you're watching the recorded show live.
• Recordings that are between 16 and 29 minutes long have no tickmark at 15 minutes.
• Connection to the Internet may disappear for no reason, usually after a firmware update.

Heavy TV watchers like me have to use compound Keyword Autorecords (ARSLs) to get around the 50-SL limit. But there are a lot of problems with ARSLs that don't occur with regular SLs:

• ARSLs without a CCHAN directive record PPV channels and channels you can't get (usually only the ones marked incorrectly; sometimes, all of them).
• ARSLs record all reruns even though you specify First Run Only. (This bug impacts cable series like Justified more than it does network shows.)
• Sometimes an ARSL rerun recording is truncated around the 15- or 30-minute mark for no apparent reason.
• ARSLs (even long-established ones) occasionally fail to record first-run shows.
• From the To Do List, it takes two passes to record a low-priority episode while cancelling a higher-priority one. [See report]
• From the Guide, you simply cannot succeed in recording a low-priority episode while cancelling a higher-priority one. [See report]
• Cancelling an ARSL series episode may not stick; if there's no conflict, the episode may get rescheduled for the same time slot.
• ARSL users must babysit the Guide and/or the To Do List to make sure shows will be recorded.

Mystery:

Why do terrible problems (that look like hardware problems because no one else is reporting them) sometimes show up right after a firmware update? Perhaps memory (volatile or nonvolatile) is prone to malfunction, and the new firmware is affected more because a critical piece of code is now stored at a bad location?


You forgot this one:

• No cup holders

#28 OFFLINE   hdtvfan0001

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Posted 21 May 2010 - 01:47 PM

You forgot this one:

• No cup holders

With due respect to the OP, your post really is funny.

As others have also posted, I have not seen 98% of the OP issues either. No doubt that DirecTV or any other service is without hiccups, occasional problems, and flaws - nothing's perfect.

It's unfortunate that the OP seems to have so many issues - but I wouldn't characterize it either as anything even closely resembling "an average user experience". His opinion is certainly rightful to have in his situation, although if this lengthy list is valid...one would think the experience described would have encouraged many other folks to migrate to an alternative provider long before such a robust list came into play.

It appears that the OP is very close to moving elsewhere, and hopefully that experience meets their expectations.
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#29 OFFLINE   Syzygy

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Posted 21 May 2010 - 01:47 PM

It seems as if most readers remain confused about what's a bug and what's a design deficiency. Hutchinshouse's post quotes the bug list and appends an obvious :D design deficiency (No cup holders).

I personally rely on the cup holder in my PC's optical-disk tray. ;):D

Edited by Syzygy, 21 May 2010 - 01:59 PM.

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#30 OFFLINE   Stuart Sweet

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Posted 21 May 2010 - 01:54 PM

With due respect, Frank, I think that you and I disagree on what is a bug and what is a design deficiency.
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#31 OFFLINE   cover

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Posted 21 May 2010 - 03:02 PM

I also see these two issues on both of my HR20-700s

• Caller ID may work only intermittently. (Caller ID info is not always displayed on screen when the phone is ringing, even when other Caller ID devices and equipped phones show the info.)

• Bogus "Searching for Satellite (771)" error that goes away if you reboot. (This also affects OTA Tuners - Searching for Signal.)

And I would add that OTA channels occasionally get mapped incorrectly. For instance, tuning to the local OTA NBC station would actually receive the local OTA ABC station instead. Or, just tune to an unused OTA frequency resulting in a Searching for Signal. This happened a lot around the time of the national HD switch-over, and only occasionally now. A reboot fixes the problem.

I'm glad for DirecTV to add new features, but I do wish some of these basic reliability issues would be given higher priority.

I'll grudgingly admit there are some things I like better about the HR2x than my older DirecTivos and my HR10 that I still have in service. But, I always had nearly absolute confidence that the TiVo boxes would record what they were supposed to when they were supposed to. The HR2x boxes are pretty reliable at this point, but still fail to record shows for one reason or another much more often than the TiVo boxes did. And they require rebooting much more frequently - once a week vs. once a month.

#32 OFFLINE   inkahauts

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Posted 21 May 2010 - 05:11 PM

I want to assure you that no user error was involved in this problem, which I personally experienced: "An individual show you explicitly schedule and which gets added to the To Do List may still not get recorded, and as a rule there'll be no history entry." I reported it as an NR issue.

"A good start?" I'm plumb tuckered out! And here comes a new NR, which may fix some things, but how will I know?

Waiting for the new DirecTiVo. When it arrives, D* can continue with their bugfest without any comment from me.


I have never once seen this issue, and I have tried to recreate it to verify this issue, but I just can't get it to do it here, on any of my 7 DVR's.

You still feel many things that are design decisions are bugs, sorry, but I am with the Shadow on that one.

There are several things in there that you list as bugs that aren't even of ANY consequence, and have ZERO impact on the unit actually doing its job, like the need multiple passes to pick up programs to record...It does NOT matter when it adds programs, as long as it records them.. Again, I sometimes think they need to hide the darn to do list from everyone, so people would not concern themselves with how its filled, it makes no difference, your SL manager is what matters on that.

There is one or two items that are still guide data issues....

If I had made this kind of list with the same approach as you use for a tivo, its list would be even longer.... way longer... Which proves one point... Personal preference is still king of the land, no matter what is offered.

There are some things though that I could not agree with you more.. Slow mo, and anything that is press and hold needs to be completely redone... However, they aren't so important to me that they make me think any less of the box, the deficiencies of a tivo are far more predominant in my daily usage of a dvr...

It's great you take the time and care this much..

I look forward to the same kind of lists when the DirectvTivo hits the market and has as many issues...

:)

#33 OFFLINE   Mike Bertelson

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Posted 21 May 2010 - 05:16 PM

In case anyone was wondering, that's 81 bugs and 75 design deficiencies.

After reading your list of bugs/flaws I'm completely flabbergasted you're still with DirecTV. Especially your continual video/audio freezes, choppiness, and stuttering. That would drive me absolutely nuts. I am being completely serious and honest with you when I say I would leave DirecTV if I had even half as many problems as you've had. I know you’ve probably heard this a thousand times and I don’t mean to piss you off, but I really think you have a problem with your equipment. Those video/audio issues are out of the norm. :confused:

One thing I'm not sure I understand is what it means to have to wait a full three seconds to repeat a button press. :scratchin

BTW, using the timer on the HDNet Test Pattern recording, my replay button jumps back 6-7 seconds everytime, so I don't know why yours doesn't. Maybe you should record the Test Pattern (if you haven't already) and do some timing to completly describe the issue.

Mike

Edited by Mike Bertelson, 21 May 2010 - 05:48 PM.

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Since it costs 1.66¢ to produce a penny, my 2¢ worth is really 3.32¢ worth.  That 3.32¢ is my own and not the 3.32¢ of DIRECTV, Dish, or anyone else for that matter.


#34 OFFLINE   bonscott87

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Posted 21 May 2010 - 06:07 PM

I know you’ve probably heard this a thousand times and I don’t mean to piss you off, but I really think you have a problem with your equipment. Those video/audio issues are out of the norm. :confused:


I've suggested this I don't know how many times to get the receiver replaced. I don't think it's ever been done. No way I would sit with defective equipment and not get them replaced as it's very easy to do so.

And to think Tivo will be the savior. LOL. Yea, take a look at the Tivo forums lately? :lol:

#35 OFFLINE   TomCat

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Posted 21 May 2010 - 07:18 PM

In case anyone was wondering, that's 81 bugs and 75 design deficiencies.

I appreciated the effort. You are nothing if not thorough. Kudos. Ignore the haters; it appears that that is all they know and love.

Despite the list, I think we are still living with the top DVR available anywhere. I fully congratulate and support DTV and their efforts to improve the HR2x platform. That's great, but your list underlines that there is no room for them resting on their laurels, and that is how it should be. As can not always be said about these sorts of efforts, the odds are that they are listening to us. If history is any guide, they surely must be.

I wonder how many of these issues are being addressed? I don't mind a no-fix on a particular issue as long as it is recognized as an issue and effort is being made to fix it. I think what really bugs me is "improvements" that they claim they have made that just are not there, such as chronological ep listings inside alphabetically-listed folders. That stupid of an "oops!" should be immediately moved to the top of the list for the next release. I guess we'll see.
It's usually safe to talk honestly and openly with people because they typically are not really listening anyway.

#36 OFFLINE   Carl Spock

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Posted 22 May 2010 - 07:38 AM

Frank, do you consider countries that drive on the left have roads with design deficiencies or is it just the way they do it there?
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#37 OFFLINE   Mark Walters

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Posted 22 May 2010 - 08:07 AM

Here's my latest list of pure bugs. I've compiled and verified this list (along with the other lists in the posts that follow) over the last 12 days. Just yesterday the rollout of 0x03DE started for some DVR models (HR21, HR22, HR23 and R22); this new release may fix some bugs (and may introduce some).

I've omitted design deficiencies so that fanboys can't pretend not to see the bugs. I've also tried to omit problems caused by bad Guide data, and issues such as pixelization, dropouts and stutters, for which the blame seems to fall on poor signal quality.

Corrections are welcome. I've verified that any bugs that are reproducible still exist. Some intermittent problems may have been fixed secretly.

Overarching problem, which I'm arbitrarily calling a bug because I'm certain that the limit is required by generally inefficient coding:

• Series Links are limited to 50.

Other issues pale next to the speed issues (which the HR24 may be responsive enough to avoid):

• Key presses may be ignored, or acted on too late. For instance, a late-acting Down Arrow will hit just as you press Select, selecting the wrong item.
• Trick Play button presses are usually ignored for the first few seconds after a recording begins playing.
• Entering letters with the numeric keypad ("triple-tapping") frequently generates mistakes. For instance, pressing the '3' button twice quickly may generate 'DD' instead of 'E'.
• Returning from a detailed show description to a list takes way too much time refreshing the list.
• Press-and-hold functions work only sometimes.
• Press-and-hold functions sometimes engage when you don't want them to (as if you were holding a key down).
• You can't pause a recording on the correct frame unless you anticipate and press the Pause key a little early.
• Instant Replay may take so long to respond that you go back only 2 or 3 seconds.
• Pressing Play to make the progress bar disappear is often acted on too late, so that the progress bar reappears.
• Pressing Play twice too quickly, to make the progress bar appear for just a moment, usually leaves it on the screen.
• Channel changing may fail if the channel banner needs to be brought up; the first digit is accepted, but the second one is dropped.
• Press-and-hold functions, when they work, take way too long to engage.

Scheduling/recording errors:

• The presence of a VOD SD version of a film prevents the recording of a broadcast HD version.
• Series Links occasionally get mysteriously deleted (with old ones re-added at the same time).
• Occasionally one may lose all Series Links and even all recorded programs (typically after an update, in which case rebooting may bring back the programs).
• If the primary showing of an episode conflicts, episodes later in the week may not be scheduled nor recorded, and attempts to manually schedule a later showing may be secretly vetoed.
• An individual show you explicitly schedule and which gets added to the To Do List may still not get recorded, and as a rule there'll be no history entry.
• A series episode recording may be missed, with the history entry claiming that the recording was cancelled by the user.
• A show may schedule itself to record (on both tuners!) even though no one requested it, and attempts to cancel the recording(s) fail.
• The beginning of an OTA recording may be cut off in favor of the soft padding for a previous show.
• The feature that suggests an alternate channel when a live event is blacked out no longer seems to work.
• Live event padding, once selected, may become unchangeable; normally it can be changed to any value — except to zero.
• Very long recordings may be broken into two parts.
• A recording may be blank.
• A recording may mistakenly last 24 hours or more, deleting other programs.
• A recording may use the foreground tuner (which you're watching) even though the background tuner is available.

Searching errors:

• Smart Search frequently fails to find any matches at all.
• Searching often fails to find all matches that are in the Guide, even missing shows that are on in the next 24 hours.
• Search's incremental matching often freezes, requiring the entry of an additional character to make it respond to the last one.
• Search's incremental matching always clears the list of results if you enter an extra character that matches nothing.
• Searching may not find any matches past the next 3-7 days, even when there are 11 days' worth of Guide data.
• Often the first item in the list of Smart Search results is discarded each time you select any item in order to explore it.
• 'Channels I Get' has always included some channels you can't get, leading the user to try to record unavailable shows.
• NNOT after TTITLE always causes a search to return no results.

Video errors:

• Video may freeze for a few seconds while the audio continues normally.
• Video and audio may freeze for 30-60 seconds, or become choppy on all channels.
• Rewind and Instant Replay frequently cause severe stuttering of audio and/or video.
• Pixelization, dropouts and stutters are not always signal-related; rewinding can make them go away.
• While you're watching Live TV, the buffer will get dumped if a recording starts on that channel.
• While you're watching Live TV, with no remote activity for a while, the buffer gets dumped if the channel banner pops up by mistake as a show happens to start in real time.
• A paused screen always flashes back on briefly and intermittently after the screen saver starts.
• The screen saver may start up while you're watching Live TV (not paused).
• Closed Captioning and DirecTV Subtitles may both be on at the same time, making captions illegible.
• The progress bar may become entirely red for all live shows.
• QuickTune may fail to change the channel, or it may switch to the wrong channel.
• Instant Replay always displays the new picture late, leading you to press it too many times.

Stability/reliability problems:

• Caller ID may work only intermittently.
• Bogus "Searching for Satellite (771)" error that goes away if you reboot.
• Guide may fail to fill with data until you reboot twice within 30 minutes (clearing your Guide cache).
• The UI may become unusably slow after a firmware update, or simply after extended use; rebooting may help for a while.
• Manual rebooting is frequently needed to make flaky UI or playback behavior go away.
• Occasionally, a "reset everything" (which deletes all recordings and SLs) is required to make the receiver work.
• A receiver may stop accepting remote commands (while still responding to the front panel controls); the box needs to be unplugged, perhaps for a long time.
• Spontaneous reboots occur fairly frequently, for some.
• Overnight lockups happen often to a few users.
• A receiver may turn itself on, repeatedly, perhaps several times in an hour.
• Add-on (eSATA) disks are unsupported; they may be erased spontaneously or just stop working, typically after a firmware update.
• The automatic restart after a firmware update often needs to be repeated manually to make the receiver work.
• For some, a manual reboot is necessary every time the box is turned on.
• A firmware update sometimes renders a working receiver irrevocably unusable.
• Playing all the shows in a folder (say, to a DVD recorder) may spontaneously abort.
• Guide may go completely blank; rescanning OTA channels or rebooting repopulates the Guide.
• Some internal hard drives became very noisy (intermittently) after the 0x034c firmware update.

Sloppy coding:

• Conflicting OTA channel numbers from out-of-range stations can make local channels untunable.
• All sorted lists treat A, AN and THE as significant words.
• Tuner #2 (or the ability to record off of it) may be lost for no reason.
• Channel blocking has never worked. (If it did, channels you don't get, PPV and maybe even VOD could be excluded from searches.)
• An Upcoming Episodes list may refresh itself twice instead of once (after Select ... Back).
• A loud "pop" sound may occur consistently upon pressing Play after FF or Rewind.
• A message asking if you want to delete the recording may pop up while you're watching the recorded show live.
• Recordings that are between 16 and 29 minutes long have no tickmark at 15 minutes.
• Connection to the Internet may disappear for no reason, usually after a firmware update.

Heavy TV watchers like me have to use compound Keyword Autorecords (ARSLs) to get around the 50-SL limit. But there are a lot of problems with ARSLs that don't occur with regular SLs:

• ARSLs without a CCHAN directive record PPV channels and channels you can't get (usually only the ones marked incorrectly; sometimes, all of them).
• ARSLs record all reruns even though you specify First Run Only. (This bug impacts cable series like Justified more than it does network shows.)
• Sometimes an ARSL rerun recording is truncated around the 15- or 30-minute mark for no apparent reason.
• ARSLs (even long-established ones) occasionally fail to record first-run shows.
• From the To Do List, it takes two passes to record a low-priority episode while cancelling a higher-priority one. [See report]
• From the Guide, you simply cannot succeed in recording a low-priority episode while cancelling a higher-priority one. [See report]
• Cancelling an ARSL series episode may not stick; if there's no conflict, the episode may get rescheduled for the same time slot.
• ARSL users must babysit the Guide and/or the To Do List to make sure shows will be recorded.

Mystery:

Why do terrible problems (that look like hardware problems because no one else is reporting them) sometimes show up right after a firmware update? Perhaps memory (volatile or nonvolatile) is prone to malfunction, and the new firmware is affected more because a critical piece of code is now stored at a bad location?


Syzygy - Could you give us a 2009 summary or compendium of the D* DVR bugs so we could compare and contrast with this year's? :)

#38 ONLINE   Rich

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Posted 22 May 2010 - 08:10 AM

I agree that the effort to compile this list is praiseworthy.

I would postulate that at least half of these issues trace back in some way (directly or indirectly) to the inadequate (slow) hardware. It would be interesting to know how many of these are suddenly "fixed" on the faster HR24.

Here's one that happened to me the other day - The to-do list, with 30+ entries in it, apparently deleted itself. In the middle of the day, with no reboots involved. I knew a particular show was on, and I saw that it was not recording. Checked the to-do list and it was empty. :eek2: Series links were all still in place. I did the obvious thing and rebooted the box (an HR21-100). It took an inordinately long time to come back (8 minutes) and when it did, all guide data was gone. Both the guide data and the to-do list did eventually repopulate themselves, but this was a definite eye-opener. And if I had not caught it, who knows how many recordings would have been missed.

Anyone else have this happen?

Keith


Never had that happen, but I wouldn't expect perfect performance from a 21-100 or any other HR ending in 100. But you all know that. That stuff just doesn't happen on my 20-700s or my 21-200 or my 21-700. A lot of the problems listed seem to system problems rather than HR problems.

Rich

#39 ONLINE   Rich

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Posted 22 May 2010 - 08:16 AM

It seems as if most readers remain confused about what's a bug and what's a design deficiency. Hutchinshouse's post quotes the bug list and appends an obvious :D design deficiency (No cup holders).

I personally rely on the cup holder in my PC's optical-disk tray. ;):D


I used to teach a class for adults that was titled "Learning how to use a computer". A really basic class for folks who had no prior computer experience. Every time I taught it, some folks would put their coffee cups on that tray. True story. They just had no idea what that tray was meant for. :)

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#40 ONLINE   Rich

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Posted 22 May 2010 - 08:41 AM

I also see these two issues on both of my HR20-700s

• Caller ID may work only intermittently. (Caller ID info is not always displayed on screen when the phone is ringing, even when other Caller ID devices and equipped phones show the info.)


My nine 20-700s never fail to display the caller ID.

• Bogus "Searching for Satellite (771)" error that goes away if you reboot. (This also affects OTA Tuners - Searching for Signal.)


Yet another thing that's never happened to me on the 20-700s. I have had that problem with a 21-700 and a dish realignment solved that problem. The 20-700s seem to have less problems with misaligned dishes than the rest of the HRs. (I don't have a 24, can't comment on them.)

I'm glad for DirecTV to add new features, but I do wish some of these basic reliability issues would be given higher priority.

I'll grudgingly admit there are some things I like better about the HR2x than my older DirecTivos and my HR10 that I still have in service. But, I always had nearly absolute confidence that the TiVo boxes would record what they were supposed to when they were supposed to. The HR2x boxes are pretty reliable at this point, but still fail to record shows for one reason or another much more often than the TiVo boxes did. And they require rebooting much more frequently - once a week vs. once a month.


I rarely reboot my 20-700s, certainly not once a week. And they never fail to record a program if I set the recording parameters correctly. I really sounds as if you've got a system problem rather than a problem with your 20-700s.

Rich

#41 ONLINE   Rich

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Posted 22 May 2010 - 08:45 AM

Frank, do you consider countries that drive on the left have roads with design deficiencies or is it just the way they do it there?


Oddly, there is a perfectly logical reason for countries that drive on different sides of the road. I won't go into it on the forum, but the logic is hard to find fault with.

Rich

#42 OFFLINE   Mike Bertelson

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Posted 22 May 2010 - 09:09 AM

It may just be me, but many of the items on these lists are long gone or are equipment/installation related. I cannot believe that one DVR has all these problems. It would be impossible to have a platform that bad.

Although the OP has admitted that these lists are gleaned from his experience and postings here (and maybe else), so I think it’s only fair to make a determination of the current status of these issues. It is not at all fair to say these are all currently issues if they are not.

Take blank recordings for instance. I haven’t had one of those for years.

I’ve never seen the Replay delay in operation and only jump back two seconds. Using the HDNet Test Pattern, I’ve consistently seen it jump 5-7 from the button press.

I don’t even understand what having to wait three full seconds before repeating a button press. I’ve never seen that and I’ve tried to replicate as many ways I can think on all three of my DVRs. I hope the OP can clarify that one because I may correctly understand the issue. It might be why I can’t replicate it.

I have seen a run on recording in years either. That isn’t to say no one else has, but I have two DVRs in the living room that record daily and I haven’t had one in a long time.

Ok, the 30-60 second video/audio freezes I’m afraid I have to call BS on. If that is happening on a regular basis then there is something wrong with the hardware/wiring and not the DVR/firmware design/coding. I’m sorry Syzygy but that certainly is not, nor has it ever been the way the receiver operates. I’ve had an HR since Feb ’07 and have never seen that...ever.

I don’t mean to chastise you, but you have listed everything that has ever been reported or seen. You need to at least appear like you’re trying to be objective. I could go back and do the exact same thing for any DVR and come up with a list just as long. Just because someone posts an issue doesn’t make it a flaw or bug with the DVR or the firmware, yet you say all these issues are just that. Heck, even you can’t possible believe that.

The HR series is not perfect. Nor is any other DVR out there. I get that you want TiVo but at least try to be objective.

Mike

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Since it costs 1.66¢ to produce a penny, my 2¢ worth is really 3.32¢ worth.  That 3.32¢ is my own and not the 3.32¢ of DIRECTV, Dish, or anyone else for that matter.


#43 OFFLINE   Blurayfan

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Posted 22 May 2010 - 09:12 AM

• The presence of a VOD SD version of a film prevents the recording of a broadcast HD version.


I'm sorry I don't understand what you mean at all.


Stuart recently DirecTV pushed the SD version of an On Demand video The Proposal. Recording the HD version was not possible unless you were watching the program live, scheduling in advance failed. Those who wanted to record this program in HD from Starz were prevented with a message "The Proposal is available to Watch Now and has been added to your playlist.

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HR44-700 with AM21 OTA tuner and eSATA 4.0 TB
HR24-500 with AM21 OTA tuner and eSATA 2.0 TB
HR21-700 with DECA adapter for network
Network: Netgear R7000
Internet: Comcast 105/20


#44 OFFLINE   Mike Bertelson

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Posted 22 May 2010 - 09:18 AM

Stuart recently DirecTV pushed the SD version of an On Demand video The Proposal. Recording the HD version was not possible unless you were watching the program live, scheduling in advance failed. Those who wanted to record this program in HD from Starz were prevented with a message "The Proposal is available to Watch Now and has been added to your playlist.

I had to setup a manual recording in order to get the HD version. Starz on demand was the problem. The system should have given me the option of recording the HD version. This is definitely a flaw (not a bug) in the firmware. I wonder if it's been fixed yet.

Mike

µß
Since it costs 1.66¢ to produce a penny, my 2¢ worth is really 3.32¢ worth.  That 3.32¢ is my own and not the 3.32¢ of DIRECTV, Dish, or anyone else for that matter.


#45 OFFLINE   bird13

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Posted 22 May 2010 - 09:30 AM

The criticism of your post is IMO, baffling, and I appreciate your effort. I don't understand the need to 'defend the honor' of a DVR....it's not like you're disrespecting a loved hometown sports hero, or 'Iron Man' fer cryin' out loud.

For those of us that are new to the HR2X (myself included) it's reassuring to see that a problem I might have experienced is not one that is unit specific, thus requiring a call to DTV.

Thank you.

#46 OFFLINE   Mike Bertelson

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Posted 22 May 2010 - 09:33 AM

The criticism of your post is IMO, baffling, and I appreciate your effort. I don't understand the need to 'defend the honor' of a DVR....it's not like you're disrespecting a loved hometown sports hero, or 'Iron Man' fer cryin' out loud.

For those of us that are new to the HR2X (myself included) it's reassuring to see that a problem I might have experienced is not one that is unit specific, thus requiring a call to DTV.

Thank you.

I'm sorry, but some of the criticism is valid.

Mike

µß
Since it costs 1.66¢ to produce a penny, my 2¢ worth is really 3.32¢ worth.  That 3.32¢ is my own and not the 3.32¢ of DIRECTV, Dish, or anyone else for that matter.


#47 OFFLINE   Syzygy

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Posted 22 May 2010 - 09:38 AM

Syzygy - Could you give us a 2009 summary or compendium of the D* DVR bugs so we could compare and contrast with this year's? :)

It's at A compendium of HR2x software problems — which contained only 60 to 70 items, the last few of which were just sarcastic fun.
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#48 OFFLINE   Syzygy

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Posted 22 May 2010 - 09:48 AM

A lot of the problems listed seem to [be] system problems rather than HR problems.

I did my best to include only problems that were clearly not system problems (such as a bad incoming signal, a misaligned dish, bad BBCs or connectors, flaky hard drive, and so on).

For example, the following problem still exists, but was omitted from the 2010 list because I accept the notion that it's a problem with DirecTV's MPEG-2 to MPEG-4 transcoders, which turn small interruptions in the MPEG-2 stream into large disturbances in the MPEG-4 stream. (If that's so, then the new TiVo will have the same problem.)

• Sporadic bursts of audio dropouts (which used to be shorter Brrrrpps)

Edited by Syzygy, 22 May 2010 - 09:54 AM.

Frank TiVangelist since Aug 1999, HD since Dec 2002, DirecTV since Aug 2004, DECA/MRV since Nov 2010
HR24-100 > HDMI > Pio 5020FD plasma
HR24-100 > HDMI > Sony KV30HS420 tube

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#49 OFFLINE   veryoldschool

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Posted 22 May 2010 - 09:54 AM

I did my best to include only problems that were clearly not system problems (such as a bad incoming signal, a misaligned dish, bad BBCs or connectors, flaky hard drive, and so on).

While I think you tried to, some of the issues sure look related to them.
I have a good system and simply don't have many of your bullet items.
:shrug:
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#50 OFFLINE   veryoldschool

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Posted 22 May 2010 - 09:58 AM

For example, the following problem still exists, but was omitted from the 2010 list because I accept the notion that it's a problem with DirecTV's MPEG-2 to MPEG-4 transcoders, which turn small interruptions in the MPEG-2 stream into large disturbances in the MPEG-4 stream. (If that's so, then the new TiVo will have the same problem.)

• Sporadic bursts of audio dropouts (which used to be shorter Brrrrpps)

There is only one receiver that has this, "THAT IS NOT" related to the SAT feed transcoding and Dolby. I'm working with El Segundo directly over this one and it is software related.
ALL MPEG-4 receivers are affected by the transcoding issues/problems, so this isn't a DVR issue.
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