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Guest Message by DevFuse

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HR24 from Directv discounted for long time customer


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57 replies to this topic

#51 OFFLINE   badgerdave

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Posted 01 June 2010 - 11:27 AM

Just an FYI, the DirecTV installer training says that they are NOT to use the legacy ports on a SWiM8/16 but to replace any non SWiM compatible STB's with ones that are.


I worked will for me! I love the newer receivers :-)
[B]Without music, life would be a mistake.[/B]
Sony KDS-R60XBR2 60" Microdisplay
HR22-100 w/AM21
Sony KV-34XBR910 34" HDTV
HR24-500
Panasonic Plasma 42"
HR21-700
Samsung 26" HDTV
HR24-500
Vizio 26" HDTV
H24-100
Samsung 19" Flat Screen 4:3 TV
R16-500
Slimline 5lnb dish with SWiM-16 and DECA
OTA antenna in attic feeding DC & Batlimore HD Channels to basement HDTV

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#52 OFFLINE   bratboy

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Posted 01 June 2010 - 11:39 AM

Well so far both csr's I dealt with assured me 'd get 24's. Then gave me local installers office number. Called them directly to confirm it and explained about being told to not letting installer use anything else. Was told perfectly understandable if tech shows with wrong boxes that I refuse and made notes for the tech make sure brought the right units.

Ive learned long ago to not let them install the wrong thing but signing for it expecting it to be fixed later. Once you sign then your stuck with what they did install.
2 x HR24-500's
1 x HR22NC-100 China 1/21/09 via component
Slimline 5 LNB connected via SWM
TV-JVC HD-52Z575 D-ila
Amp-Yamaha HR-5730

#53 OFFLINE   Mike Bertelson

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Posted 01 June 2010 - 12:01 PM

So, did the topic starter actually get the promised HR24?

From post #1...

"Just received a nice new HR24 from Directv I ordered the other day and got a nice discount on it as well ($99.00)."


http://www.dbstalk.c...599#post2467599 ;)

Mike

µß
Since it costs 1.66¢ to produce a penny, my 2¢ worth is really 3.32¢ worth.  That 3.32¢ is my own and not the 3.32¢ of DIRECTV, Dish, or anyone else for that matter.


#54 OFFLINE   slapshot1959

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Posted 01 June 2010 - 03:04 PM

^^^
Yes.
Thank you.

#55 OFFLINE   bratboy

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Posted 01 June 2010 - 06:47 PM

Well I'll post a followup once my install is done. What one csr told me I'm only getting billed for install. If it holds true I will end up with 2 hr24's & temporarily a 22 for the installation fee plus getting 3 months of $15 off my bill and then $10 off for 9 more months. The discount ends up more than paying the extra box and MVR fees so I'm happy. Now when the tech shows the bill may be different but will wait and see.
2 x HR24-500's
1 x HR22NC-100 China 1/21/09 via component
Slimline 5 LNB connected via SWM
TV-JVC HD-52Z575 D-ila
Amp-Yamaha HR-5730

#56 OFFLINE   fikuserectus

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Posted 03 June 2010 - 06:44 AM

I ordered a new Directv HR24 and was told that model is the only model available at this time. So I wouldn't say it was guaranteed, but if the HR24 is the only model in stock right now you will get one. :)

#57 OFFLINE   Spano1

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Posted 09 June 2010 - 08:01 PM

Was told by customer retention that I could purchase two HR24's through solidsignal and when I activated them a credit for $199 would be posted to my account for each activation. Receivers arrive tuesday - will keep you posted.



UPDATE: I ordered my receivers from eCost since they were cheaper and figured DTV wouldn't care or know the difference where I ordered from. They arrived and have been installed for approx 2 weeks and I love them. When I called to activate I inquired about the credit that was promised - was told the notes were on my account but that this was forwarded on to a supervisor that would credit or contact me with anything further. I gave it a week and called them back when no credit posted. Was told it was sent to a supervisor and to give it another week. Today I called customer retention and refused to get off the phone until the credit was posted to my account since I fronted the money at DTV's suggestion and still had nothing to show for it. The first question from the Retention service person was her supervisor wanted to know why I ordered from Solid Signal and not from DTV directly. Then stated that they couldn't credit me the $$ since I didn't order from them directly. I clearly stated my case and explained that this was a suggestion of DTV and that I would take this to the highest level if credits were not issued.... 5 minutes later they were issued and 10 minutes later they showed up on my account (see pic). If anyone wants to know more detail please feel free to DM me. (sorry for the simple and brief language)
Posted Image

#58 OFFLINE   HateDtVrtnow

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Posted 24 July 2010 - 05:14 PM

i was supposed to get an upgrade to an hr24 and wholehome.
the tech showed up after 2nd rescheduled appointment with a
standard receiver (not even HD) i told him to leave and am waiting
on sat company to let me know what they are going to do..




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