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DECA setup newbie question


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58 replies to this topic

#51 OFFLINE   dwcolvin

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Posted 23 May 2010 - 03:44 PM

Not all DirecTV installers are idiots. There are some bad ones out there but there are just as many good ones.

Why beat on VOS and Roberte.....


I absolutely agree... all DirecTV installers are not idiots... in fact, I would think the vast majority are not. Just the OP's installer and his supervisor.

There is also no doubt that VOS and RobertE are always trying to be helpful, and I have the greatest respect for them.

But, after all this guy's gone through, allowing him to go purchase and install hardware that his installer should have installed is not helpful.

I think these horror stories are getting to me. :mad:

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#52 OFFLINE   veryoldschool

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Posted 23 May 2010 - 03:48 PM

I absolutely agree... all DirecTV installers are not idiots... in fact, I would think the vast majority are not. Just the OP's installer and his supervisor.

There is also no doubt that VOS and RobertE are always trying to be helpful, and I have the greatest respect for them.

But, after all this guy's gone through, allowing him to go purchase and install hardware that his installer should have installed is not helpful.

I think these horror stories are getting to me. :mad:

I'm sure I wasn't telling him to and doubt Robert was either.

"You think this one was bad".... should have seen/read a few earlier this week.
Bandstops "must be" installed on the inputs to a SWiM-16. Oh My God:bang:bang
A.K.A VOS

#53 OFFLINE   David MacLeod

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Posted 23 May 2010 - 03:49 PM

and when second guy gets there and sees unsupported hookup what will happen?
think the blame won't go towards customer?
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#54 OFFLINE   HDTVsportsfan

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Posted 23 May 2010 - 03:52 PM

But, after all this guy's gone through, allowing him to go purchase and install hardware that his installer should have installed is not helpful.

I think these horror stories are getting to me. :mad:


This is true, but it's still the lesser of 2 evils at this present time. VOS and Roberte and are also trying to educate the folks that need it not just get the "stuff working" in any way possible. It's very likely many would just leave it this way because it was working.

The OP certainly needs to go back to DirecTV regardless.

Horror stories or not....VOS and Roberte deserve more respect than your previous post (2 up) showed. Thank you for acknowledging it in your last.
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#55 OFFLINE   The Merg

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Posted 23 May 2010 - 03:57 PM

Obviously, if this was an MRV upgrade, it definitely was not done correctly. DirecTV should be contacted and a tech should be sent back out to correct itat no cost to the customer.

If DirecTV is not going to do this, an e-mail to Ellen Filipiak <ellen.filipiak@directv.com>, VP of customer service, is probably needed and will usually take care of the issue.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#56 OFFLINE   dwcolvin

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Posted 23 May 2010 - 04:12 PM

and when second guy gets there and sees unsupported hookup what will happen?
think the blame won't go towards customer?


The second guy will think the first guy was an idiot, and wonder why it works ;)

DIRECTV and NFL-ST since 1994, Slimline w/SL5 LNB, SWiM-16
HR44-700; 2x HR24-500; HR22-100; H25-500; C31-700; GenieGo
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#57 OFFLINE   rleffler

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Posted 23 May 2010 - 06:42 PM

I had the installer from hell this afternoon. Actually, he was a nice guy, just very clueless to DECAs. After six hours, I was told that he couldn't troubleshoot it any longer and had other customers to service and left.

Needless to say, I called Directv to complain. The CSR I spoke to was appalled at the fact the tech just left. I had the manager of the installation company call a few minutes later. He was just going to have the tech return to finish the job. I had to remind him that the tech was unable to complete the job and left.

When the installer called I asked about a SWiM 16 and was told he was bringing one. He brought two SWiM8s with a Dual SWM Expander. He kept claiming it was a SWiM16.

The DECAs aren't seeing each other, so I suspect it's a switch. I also have one DECA on a HR20-100 that won't light up. You can move it to another unit and all three lights come on.

The question I do have is how are the DVRs addressed when using the typical DECA cloud? I thought that they would just use DHCP to request an address. Mine are getting a 169 private subnet, but also can't see the broadband DECA. I suspect that is because they can't see the DHCP server and the Internet. I even went so far as enter static addresses that I used previously to no avail.

#58 OFFLINE   sigma1914

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Posted 23 May 2010 - 06:46 PM

When the installer called I asked about a SWiM 16 and was told he was bringing one. He brought two SWiM8s with a Dual SWM Expander. He kept claiming it was a SWiM16.

The DECAs aren't seeing each other, so I suspect it's a switch. I also have one DECA on a HR20-100 that won't light up. You can move it to another unit and all three lights come on.

The question I do have is how are the DVRs addressed when using the typical DECA cloud? I thought that they would just use DHCP to request an address. Mine are getting a 169 private subnet, but also can't see the broadband DECA. I suspect that is because they can't see the DHCP server and the Internet. I even went so far as enter static addresses that I used previously to no avail.


You need a SWM 16 before anything else. Two SWM8s don't work.
If you stop responding to them or put them on ignore, then eventually they'll go away.

#59 OFFLINE   The Merg

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Posted 23 May 2010 - 07:28 PM

I had the installer from hell this afternoon. Actually, he was a nice guy, just very clueless to DECAs. After six hours, I was told that he couldn't troubleshoot it any longer and had other customers to service and left.

Needless to say, I called Directv to complain. The CSR I spoke to was appalled at the fact the tech just left. I had the manager of the installation company call a few minutes later. He was just going to have the tech return to finish the job. I had to remind him that the tech was unable to complete the job and left.

When the installer called I asked about a SWiM 16 and was told he was bringing one. He brought two SWiM8s with a Dual SWM Expander. He kept claiming it was a SWiM16.

The DECAs aren't seeing each other, so I suspect it's a switch. I also have one DECA on a HR20-100 that won't light up. You can move it to another unit and all three lights come on.

The question I do have is how are the DVRs addressed when using the typical DECA cloud? I thought that they would just use DHCP to request an address. Mine are getting a 169 private subnet, but also can't see the broadband DECA. I suspect that is because they can't see the DHCP server and the Internet. I even went so far as enter static addresses that I used previously to no avail.


Any receiver based off of one SWiM8 will not see those off of the other SWiM8, hence why you do need a SWiM16.

The HR20 might not have been working correct as there is an issue with them powering the DECA. You most likely needed a PI to run that DECA. I assume that the other receiver you then hooked it up to was not a HR20.

As for network addressing, if the DECA cloud is correctly bridged to your local network, DHCP addressing will work. If the DECA cloud is not bridged, then you need to assign the IP addresses manually.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom





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