There is a reason DTV has a "F" rating with BBB - I like there service but they suck when it comes to customer service. I want to upgrade my boxes to the 24's series and they want me to dish out over $850 to upgrade 4 boxes and install MRV. I just paid $500 in lease fee's last fall. I think they would cut me a fair deal, but they could care less. Whoever is sitting at the top coming up with dtv's policy's needs to be fired. When I had comcast I could have swapped out my box every week and they wouldn't have cared at all. It also sounds like it is hit or miss getting them to turn MRV video without setting up a deca install. I got lucky and they did it no questions asked through e-care. Just shows how big of idiots are in charge at DirecTV. I thought Sprint use to be bad, but they have improved greatly over the years. DirecTV wins the worst customer service award hands down at least for me.
You're not going to get much help on any deals for a couple reasons:
- You've said you've only had the service since last fall, so less then one year into your two year commitment from your last receiver install.
- You have boxes that are working and will still provide all services/functions that the 24 series does, no reason to replace them.