Well here is how my installation went. Be aware it is a rather long story, however there is a short summary at the end.
Having had difficulty with various installers in the past and reading about the various troubles here, I was a bit apprehensive about calling to get MRV officially installed. I have ethernet drops to most of the receivers, but there are a few that didn't have them. I also needed a larger multiswitch as I had more tuners then the current Zinwell 6x8 could support. I priced out everything from Solid Signal that I would need to do it myself, and the total was in excess of $800 - definitely not going to happen. I tried different methods hoping I could convince DirecTV to let me do it myself, and none worked. I was finally contacted by the Office of the President (OotP), and they talked me into letting an installer come out along with a supervisor. The earliest their computer would let them do was in June, but they sent an e-mail and were going to try and get them to come out on the 22nd. I asked them to specifically call out that a SWM16 was required as we have ten tuners, and that they were to use a regular DECA for the internet connection as these seemed to be the two big trouble points.
Friday the 21st we get a call confirming the Saturday appointment in the 12-4 pm window. Saturday arrives and after saying they were on their way several times, they finally arrived about 3:45. They did a quick look over of the current set up, and confirmed the required dish swap out and tuner count. It turned out though they didn't have a SWM16 - the DirecTV rep from the OotP placed it in the comments instead of as a line item. They at first said they could use two SWM8s and an expander until I reminded them that DECA wouldn't pass between the two. Turns out they did have some SWM16s available, but they weren't scanned into the warehouse and they wouldn't show up on the work orders. They were instead locked in a safe in someones office (someone above the supervisor that came with the technician). They wouldn't be able to do anything, but they would get one and rescheduled for Monday the 24th. They told us we should see if we could get our HR20-100 and HR21-200 swapped for new HR24s, partly because they insisted the HR20 wouldn't work - even after I explained exactly how it would need to be connected to the DECA. The tech stated they were off on Monday, so someone else would be there, but the supervisor stated it was likely they would be the supervisor to return.
Monday arrives and I make contact again with the OotP, and explain about the wasted visit on Saturday and how they mentioned trying to get the HR20 and HR21 added to the work order to be swapped. Well, I was told no more freebies as I recently was trying get them to swap three currently inactive H20s for new models. The H20s had toasted their access cards and didn't work properly, but I wanted to replace a legacy HD Samsung receiver, an old SD Sony box, and add one new one and I was trying to get working boxes in exchange for my bad ones. They activated one H20 and did a swap for that one, and did upgrades for the other two at no cost other then the $20 shipping. I received an H21 (that shows on my account as owned -
) and two H23s, so I wasn't too surprised about not getting any more deals. I was ticked off though as my Saturday afternoon was wasted, but whatever.
The afternoon rolls around, and we hear from the installer that they would arrive about 2:30. They actually did, and things looked like they might be looking up. They were even going to see if I could get a signal from the 119º, as I knew that some of the music stations were there, and as we have the Premier package I thought we should have access to all we are paying for. Things however started to go down hill from there. They insisted the HR20-100 wouldn't work and didn't even try it - they were going to swap it for a HR24
. They said since the HR20 was owned, it would be, and there would be no charge - I was thinking yeah right. Things started to seem okay again - they got the slimline 3 dish and LNB up with no trouble, and while they had been working on that I stated I was going to go and remove the BBC adapters and unplug the receivers. They got the SWM16 and splitters connected, replaced the HR20, and began installing the DECAs. Again things went down hill a bit - they connected them with out plugging the receivers back in and making sure everything was working. On the receivers they did change the configuration on, the picked that is was a slimline 3 SWM LNB, when in fact it was a regular slimline 3 LNB with a SWM multiswitch (this is minor, and I'm pretty sure it didn't really matter), but they didn't update the configuration on the others (changing from the 5 LNB). They also never verified the receivers and DVRs were communicating with each other. They said they were done, so I took a look at my online account to see how things were showing up. There was a charge for the HR24 and surprise, surprise it said it was leased
. I told them I was going to call and check on things before signing anything
. I called the regular support number and asked for the access card department, if the HR24 was going to cost us and also be leased I wanted them to swap it back, and at least try the HR20 - if for whatever reason they didn't get it to work I would have had them leave the proper hardware and get it working myself. Well the access card person said they shouldn't have replaced the HR20 - it was supported for MRV and wasn't on the work order to be replaced. She credited back the charge for the new receiver, and also made the HR24 owned because they weren't suppose to do what they did
. Once everything went through and I could verify the credits on the website, I signed the paperwork, and they left.
I began looking over the configuration of the HR24, and I noticed that multiroom was missing. It was also missing from the other receivers and DVR. so I took a quick look online and found it wasn't activated - this is when I discovered they didn't test things. Fortunately the equipment upgrade were in place according to the computer, so I was able to activate it, sent a refresh receivers request, and then proceeded to test things out. Things actually seem to work, so I won't have to deal with them anymore at this point
- if you had an HR20 that was on your account as owned, it was swapped, and that swap wasn't on the work order - make sure you weren't charged for it. Also talk to the access card department - you may be able to get them to change the replacement to owned as the tech did something they shouldn't have done.http://www.dbstalk.c...07&d=1274794154
Edited by hitokage, 25 May 2010 - 07:30 AM.