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Guest Message by DevFuse

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multi room viewing question


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3 replies to this topic

#1 OFFLINE   brown291

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Posted 24 May 2010 - 08:31 AM

I called the directv customer service rep and inquired about the multi room viewing I was told I needed to pay 99.00 for the service because it requires another dish to be installed..

my question is this, if I have to two directv DVR's and the HD service, why do I need another dish to receive this service?

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#2 OFFLINE   Clemsole

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Posted 24 May 2010 - 08:46 AM

The 99.00 is corect but the new dish i'm not sure why. Give them a call again and get a different csr and you might get a better answer.

#3 OFFLINE   veryoldschool

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Posted 24 May 2010 - 08:48 AM

I called the directv customer service rep and inquired about the multi room viewing I was told I needed to pay 99.00 for the service because it requires another dish to be installed..

my question is this, if I have to two directv DVR's and the HD service, why do I need another dish to receive this service?

The connected home networking [DECA] needs to work with a SWiM system.
$99 is the hardware price for everything needed and $49 would be for the service call.
A.K.A VOS

#4 OFFLINE   DogLover

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Posted 24 May 2010 - 08:57 AM

I called the directv customer service rep and inquired about the multi room viewing I was told I needed to pay 99.00 for the service because it requires another dish to be installed..

my question is this, if I have to two directv DVR's and the HD service, why do I need another dish to receive this service?


It's probably easier to work backwards. Multi-room viewing (MRV) works over the satellite coax lines. This is provided for most existing HD boxes with a DECA (DirecTV ethernet to Coax Adapter) module.

This technology requires the use of DirecTV's Single Wire Multiswitch (SWM) technology that allows only 1 wire to feed both tuners of a DVR. This technology has been until recently used primarily for commercial installs or DIY installs. It has used for new residential installs over the last 6 months or so. With MRV, they are now upgrading existing customers to this technology.

If you are using 8 tuners or less (receivers=1 tuner, DVRs=2 tuners), you are in the vast majority of the DirecTV customer base. The standard is that they use a LNB (the "feedhorn" part of the dish system) with a SWM built in. With this system, 1 wire comes off of the LNB and splitters are used to add cables to go to the different areas of your house.

(If you have more than 8 tuners, an external SWM-16 is used, but unless that is your situation, I'll skip that discussion.)

Now, for the SWM LNB to work, you need a slimline dish. Some of the older "sidecar" dishes are still out there and will be replaced with a slimiline dish and new LNB. That may be your situation. (These older dishes are apparently being routinely replace whenever a service call is made, even is the customer is not moving to the SWM LNB.) It's also possible that you have a slimline and the CSR is referring to the new LNB as a "new dish".

All of these changes are included in the prices for the MRV install.
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