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Guest Message by DevFuse

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Installers actually swapping receivers?

dvr

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9 replies to this topic

#1 OFFLINE   PhilipDC

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Posted 24 May 2010 - 12:24 PM

I have my Connected Home install this coming weekend. I have two HD DVRs (HR20-700 and HR21-100)--no problems there.
I'm getting a new HD DVR to replace a non-HD DVR (R16-300) on a HD TV. I'm also getting a new HD receiver to replace an old Tivo DVR (R-10).

Here's my dilemma--my 7 yo daughter uses the R16 and has it pretty much full of kids show and movies. She is upset that I am replacing that receiver--doesn't really understand or care about the HD upgrade she will get on that setup. I'm pretty sure I own the R-10, so they probably won't take it, but I'm guessing the R-16 is a lease. Any chance the installers leave the old receiver behind? Or can I get them to take the R-10 instead of the R-16?

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#2 OFFLINE   veryoldschool

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Posted 24 May 2010 - 12:27 PM

I have my Connected Home install this coming weekend. I have two HD DVRs (HR20-700 and HR21-100)--no problems there.
I'm getting a new HD DVR to replace a non-HD DVR (R16-300) on a HD TV. I'm also getting a new HD receiver to replace an old Tivo DVR (R-10).

Here's my dilemma--my 7 yo daughter uses the R16 and has it pretty much full of kids show and movies. She is upset that I am replacing that receiver--doesn't really understand or care about the HD upgrade she will get on that setup. I'm pretty sure I own the R-10, so they probably won't take it, but I'm guessing the R-16 is a lease. Any chance the installers leave the old receiver behind? Or can I get them to take the R-10 instead of the R-16?

You can keep the R-16, but not have MRV with/from it.
The R-10 must go.
A.K.A VOS

#3 OFFLINE   RobertE

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Posted 24 May 2010 - 12:29 PM

There shouldn't be any issue with the R10 being replaced with the new HD DVR. He is supposed to take the R10. Mainly to prevent it from being swapped again and again in the future.
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#4 OFFLINE   PhilipDC

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Posted 24 May 2010 - 02:01 PM

To both replies, I know the R-10 (to be replaced with just a receiver) and R-16 (replaced with an HD DVR) need to go--the question is whether installers are actually leaving with the old receivers. Ideally, I'm hoping the R-16 is left behind so my daughter can continue to watch the stuff on it even even though it won't be hooked up to the dish. Thanks.

#5 OFFLINE   dave29

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Posted 24 May 2010 - 02:03 PM

Just tell them you want to keep the R16 active, they won't take it.

Just make sure they don't deactivate it when they call in.

#6 OFFLINE   veryoldschool

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Posted 24 May 2010 - 03:09 PM

To both replies, I know the R-10 (to be replaced with just a receiver) and R-16 (replaced with an HD DVR) need to go--the question is whether installers are actually leaving with the old receivers. Ideally, I'm hoping the R-16 is left behind so my daughter can continue to watch the stuff on it even even though it won't be hooked up to the dish. Thanks.

Unless you've made some extra [cost] deal for this it isn't going to be replaced and if it is, you don't get to keep it.
A.K.A VOS

#7 OFFLINE   PhilipDC

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Posted 25 May 2010 - 07:48 AM

Unless you've made some extra [cost] deal for this it isn't going to be replaced and if it is, you don't get to keep it.


Yes, I paid for it to be replaced--bought a new HD TV last August, but had not upgraded the DVR for it yet.
I remember instances in the past where installers were not actually taking the old receivers--that was the point of the original question. I'm not saying they SHOULD leave it--just wondering if they were for anyone that has already had the install.

#8 OFFLINE   veryoldschool

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Posted 25 May 2010 - 08:01 AM

Yes, I paid for it to be replaced--bought a new HD TV last August, but had not upgraded the DVR for it yet.
I remember instances in the past where installers were not actually taking the old receivers--that was the point of the original question. I'm not saying they SHOULD leave it--just wondering if they were for anyone that has already had the install.

Is the R-16 leased?
If so, why would you think a "current model" would not be required to be returned, when taken out of service?
If you want to keep it on your account, then you could hold on to it and return it after you've watched the recordings.
A.K.A VOS

#9 OFFLINE   PhilipDC

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Posted 25 May 2010 - 08:30 AM

Is the R-16 leased?
If so, why would you think a "current model" would not be required to be returned, when taken out of service?
If you want to keep it on your account, then you could hold on to it and return it after you've watched the recordings.


I don't think that--please read my posts.

As for the leasing part of the question--I'm not sure. Here's how my bill lists my receivers:

Additional Receiver 5.00
Additional Receiver 5.00
Leased Receiver 5.00
Primary Leased Receiver 5.00

Does this mean 2 are leased and 2 are owned or is it just a quirk in their system that "leased" is not on the first 2?
I've been with Directv for 13 years, so I've lost track of when I got each receiver. I would guess that my 2 current HD DVRs are definitely both leased.

#10 OFFLINE   veryoldschool

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Posted 25 May 2010 - 09:01 AM

I don't think that--please read my posts.

As for the leasing part of the question--I'm not sure. Here's how my bill lists my receivers:

Additional Receiver 5.00
Additional Receiver 5.00

Leased Receiver 5.00
Primary Leased Receiver 5.00

Does this mean 2 are leased and 2 are owned or is it just a quirk in their system that "leased" is not on the first 2?
I've been with Directv for 13 years, so I've lost track of when I got each receiver. I would guess that my 2 current HD DVRs are definitely both leased.

Those look like owned receivers.
A.K.A VOS





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